Since the latest Firefox update, I have 2 websites that will not load
Since the latest Firefox update, I cannot load my primary banking account, and one of my work websites won't load. I can access both of these sites on other browsers.
চয়ন করা সমাধান
Thank you RobWash, I wasn't able to reproduce the issue, so I think there is something on your browser, maybe an addon and a setting that is causing this. To be able to figure this out, please follow the next steps:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
- Finally, if creating a new profile hasn't helped, please check if the issue persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Let us know and I will open a bug for you.
Does any of the above help? Looking forward to your update on how it goes!
All Replies (6)
Hi, Could you add the URLs of the websites that are not working?
Do you see any error messages when trying to load these websites?
Yes with each website I get an error message. The USAA website briefly (1-2 seconds)loads the homepage and then shows Error.
চয়ন করা সমাধান
Thank you RobWash, I wasn't able to reproduce the issue, so I think there is something on your browser, maybe an addon and a setting that is causing this. To be able to figure this out, please follow the next steps:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
- Finally, if creating a new profile hasn't helped, please check if the issue persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Let us know and I will open a bug for you.
Does any of the above help? Looking forward to your update on how it goes!
Thanks very much. It was my Ad Blocker causing the problem. I discovered that when in Troubleshoot mode. I don’t know how long it would have taken me to try that without help. Thanks very much.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.