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Can't set primary password (aka master password)
Can't set primary password (aka master password). Created a new firefox account but get an error message whenever I try to set a primary password. (Newest version of Firefox installed) Thanks in advance!
All Replies (5)
What error message do you get ?
Can you attach a screenshot?
- use a compressed image type like PNG or JPG to save the screenshot
"Password change failed"
Screenshot attached, thanks.
Do you currently have the PP set ? Do you currently have logins stored in the Password Manager (about:logins)?
Can you change the PP in the Security Device Manager ?
- Settings -> Privacy & Security -> Certificates -> Security Devices
Select "Software Security Device" in the left panel, you should then see "Change Password" in the right panel (you may have to zoom out the page).
This is actually what I've been doing. Tried again, and am still getting the same error (attached)
Normally either Login or Logout would be enabled, but in your case both are disabled. This could be a problem with key4.db.
You haven't answered whether you currently have logins stored in the Password Manager (about:logins page) as (re)moving both logins.json and key4.db would get your logins to get lost.