Is it the same page, same site, or what?

Hold down the <Shift> key and reload the page bypassing the cache.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Hi, Thanks! Your tip to Hold down the <Shift> key and reload the page bypassing the cache is very useful!

I am not able to repeat the problem right now, so i am not sure whether the problem still exists when in safe mode. But i will save this info for future reference.

I just reviewed the info on using safe mode, and am wondering: did you suggest this step because you suspect it may be due to some firefox settings? Or one of my add-ons?

Both, and other reasons. If the problem goes away, that tells us one thing. If not, that tells use something else.

FredMcD said

Is it the same page, same site, or what? Hold down the <Shift> key and reload the page bypassing the cache.

---

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

FredMcD said

Is it the same page, same site, or what? Hold down the <Shift> key and reload the page bypassing the cache.

---

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Hi, I just had the opportunity to try this again, at https://discussions.apple.com/discussion/create.jspa?sr=cmenu&containerType=14&containerID=2075&draftID=12918556

I first tried the shift-reload, which didn't work. :(

Then, I tried holding down the shift key as i started firefox, but it never asked me if i wanted safe mode— it just started as usual.

then i found this info in the support:

Click the menu button, click help Help and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog.

Note: You can also start Firefox in Safe Mode by holding down the option key while starting Firefox.

So then i tried it with option key instead of shift.—I hadn’t understood that you meant by (Mac=options) to hit the option key! It worked this time.

Then i reopened the page by selecting it from my History. When it came up it gave me option of restoring the text i had previously typed, which i chose.

Success! I was able to post the question this time.

So the conclusion is that simply bypassing the cache did not work— i had to use safe mode! Is there a way to fix this?

Sometimes running Firefox or the computer in Safe Mode overwrites corrupt files, fixing the issue.

Try Firefox normally, it the problem still there?

​ Hi, thanks! I can't check yet-- have to wait until there is a similar occurrence. Will be back with my answer when that happens...