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Firefox crashes

  • 2 উত্তরসমূহ
  • 2 এই সমস্যাটি আছে
  • 4 দেখুন
  • শেষ জবাব দ্বারা jscher2000 - Support Volunteer

stickynotes
stickynotes
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Hi I was wondering if anyone could help me. I keep getting a crash report every time I click on firefox. The actual browser won't even pop up just a message saying "Mozilla Crash report" "We're sorry we will try to restore your tabs and windows when it restarts" but it never restarts! I've checked for spyware/malware/viruses and have quarantined whatever was affecting my computer and still nothing. I've even tried to reinstall Mozilla but got a crash report when it tried to launch. Here is the long code I got from the crash: Crash ID: bp-db88484b-0a97-4733-9209-366622151005

It won't even let me use the "Automatically Add" troubleshooting information feature. Also if it's any help I'm using Internet Explorer right now.

Here's the crash report :

AvailablePageFile: 4671090688 AvailablePhysicalMemory: 1794772992 AvailableVirtualMemory: 4127408128 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20150929144111 CrashTime: 1444056194 InstallTime: 1444045096 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 149 StartupTime: 1444056194 SystemMemoryUsePercentage: 56 Throttleable: 1 TotalPageFile: 8610177024 TotalPhysicalMemory: 4148744192 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.1

This report also contains technical information about the state of the application when it crashed.

Any help would be greatly appreciated, thanks!!

Mike

Hi I was wondering if anyone could help me. I keep getting a crash report every time I click on firefox. The actual browser won't even pop up just a message saying "Mozilla Crash report" "We're sorry we will try to restore your tabs and windows when it restarts" but it never restarts! I've checked for spyware/malware/viruses and have quarantined whatever was affecting my computer and still nothing. I've even tried to reinstall Mozilla but got a crash report when it tried to launch. Here is the long code I got from the crash: Crash ID: bp-db88484b-0a97-4733-9209-366622151005 It won't even let me use the "Automatically Add" troubleshooting information feature. Also if it's any help I'm using Internet Explorer right now. Here's the crash report : AvailablePageFile: 4671090688 AvailablePhysicalMemory: 1794772992 AvailableVirtualMemory: 4127408128 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20150929144111 CrashTime: 1444056194 InstallTime: 1444045096 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 149 StartupTime: 1444056194 SystemMemoryUsePercentage: 56 Throttleable: 1 TotalPageFile: 8610177024 TotalPhysicalMemory: 4148744192 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.1 This report also contains technical information about the state of the application when it crashed. Any help would be greatly appreciated, thanks!! Mike

All Replies (2)

stickynotes
stickynotes প্রশ্নের মালিক
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Figured it out, just used system restore and it was fixed.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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For the record, the crash "signature" in your report has been linked to the Applian Technologies programs Freecorder and Replay Media Catcher in combination with popular security software (e.g., Norton, which you seem to be running).

If you have either of those programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

(If you prefer not to uninstall the program, another user said he used msconfig to prevent FlvSrvc.exe from running at startup and that fixed it. See: https://support.mozilla.org/questions/1086722#answer-789197)