Firefox crashes
My firefox at work, not home, only crashes when I visit the world of warcraft forums. It does it even in safe mode, and I have the latest firefox version.
I describe the problem in this thread, which I have to use Chrome to read
http://us.battle.net/wow/en/forum/topic/18300116268
The crash report is below:
AdapterDeviceID: 0x68f9 AdapterDriverVersion: 8.821.0.0 AdapterSubsysID: 21261028 AdapterVendorID: 0x1002 Add-ons: nosquint%40urandom.ca:2.1.9.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:39.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.10 AsyncPluginInit: 0 AvailablePageFile: 6048649216 AvailablePhysicalMemory: 2042916864 AvailableVirtualMemory: 3565989888 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 54394880 BreakpadReserveSize: 67108864 BuildID: 20150630154324 CrashTime: 1438135297 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1436455570 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68f9, AdapterSubsysID: 21261028, AdapterDriverVersion: 8.821.0.0 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 21065 StartupTime: 1438135288 SystemMemoryUsePercentage: 51 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8497639424 TotalPhysicalMemory: 4249772032 TotalVirtualMemory: 4294836224 URL: http://us.battle.net/wow/en/forum/1011696/ User32BeforeBlocklist: 1 Vendor: Mozilla Version: 39.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US
All Replies (5)
Hmmm, WoW at work?
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thanks for the response- only 4 crash reports relate to this problem, here are the 3 of those that start with "bp"
bp-f805cb95-ee28-404b-b5bc-daf1c2150729 07/28/2015 9:02 PM bp-c035c80c-7402-41ad-964b-b25112150728 07/28/2015 3:10 PM bp-e66aeeb3-cee3-4378-ac30-2804a2150728 07/28/2015 3:10 PM
Some work sites use programs to block some web access (games . . . .).
Signature nsNSSCertificate
Rooksbas.DLL = Windows
rooksdol.dll = Rapport
RapportTanzan390.DLL
RapportGP.DLL
RapportUtil.dll
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
icudt52.dll = International Components for Unicode
Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Download the current full installer for your Rapport program. Then remove Rapport from your system. Reboot.
Do Not install Rapport at this time. How are things now?
I don't think my work is blocking me (I don't play WoW at work, just visit the WoW forum sometime), since I can visit the forums fine on Chrome.
Things seem to be working fine now.