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When I go to a retailer website and use their search box to find a product nothing happens.

  • 5 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 2 দেখুন
  • শেষ জবাব দ্বারা FredMcD

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This also occurs with online checkouts. I'll go to a website like Walgreens or Home Depot and try to use their search to check on a product but when I click search I get no response. Some websites I can't complete a checkout. However, if I go to Chrome or Safari I can do all of these tasks.

This also occurs with online checkouts. I'll go to a website like Walgreens or Home Depot and try to use their search to check on a product but when I click search I get no response. Some websites I can't complete a checkout. However, if I go to Chrome or Safari I can do all of these tasks.

All Replies (5)

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What's your computer system and Firefox version?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

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On Mac with Mavericks OS. Went into Safe Mode. Some websites work but Walgreens, now as an example, won't even load.

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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I did this initially but here you go.

Application Basics


Name: Firefox Version: 50.0.2 Build ID: 20161129173726 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Darwin 13.4.0 Multiprocess Windows: 0/2 (Disabled by add-ons) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Ad-Aware Ad Block Version: 1.2.1.028 Enabled: true ID: AdBlockerLavaSoftFF@lavasoft.com

Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org

Name: Ghostery Version: 7.1.1.5 Enabled: true ID: firefox@ghostery.com

Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Yahoo Mail Hide Ad Panel Version: 2.60 Enabled: true ID: {c37bac34-849a-4d28-be41-549b2c76c64e}

Name: Adobe Acrobat DC - Create PDF Version: 15 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: McAfee SiteAdvisor Version: 2.0 Enabled: false ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Graphics


Features Compositing: OpenGL Asynchronous Pan/Zoom: none WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine WebGL2 Renderer: (no info) Hardware H264 Decoding: Yes Audio Backend: audiounit GPU #1 Active: Yes Vendor ID: 0x10de Device ID: 0x0861

Diagnostics AzureCanvasAccelerated: 1 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 512 TileWidth: 512



Important Modified Preferences


browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161129173726 browser.startup.homepage_override.buildID: 20161129173726 browser.startup.homepage_override.mstone: 50.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161110 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true extensions.lastAppVersion: 50.0.2 media.benchmark.vp9.fps: 53 media.benchmark.vp9.versioncheck: 1 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1478534983 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20161129173726 media.gmp-manager.lastCheck: 1481066618 media.gmp-widevinecdm.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-widevinecdm.lastUpdate: 1478534985 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.webrtc.debug.log_file: /Users/bruceabrams/Library/Caches/TemporaryItems/WebRTC.log network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1480776294 places.history.expiration.transient_current_max_pages: 110961 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: -437918235 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_resolution: -437918235 print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 13 print.print_unwriteable_margin_left: 13 print.print_unwriteable_margin_right: 13 print.print_unwriteable_margin_top: 13 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1481138678

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSMIME Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSSL Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSUTIL Expected minimum version: 3.26.2 Version in use: 3.26.2

Experimental Features


Sandbox


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3213710 said

Some websites work but Walgreens, now as an example, won't even load.

Walgreens; Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.