Firefox crashes
Hi, when i start firefox 38.0.5 on XP Windows, i get a report of crash, i get this message:
Firefox has encountered a problem and unexpectedly closed
my Firefox is in italian language and message in italian language is: firefox ha riscontrato un problema inatteso e si è chiuso
if i go to see the details, i get this: AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 1938681856 AvailablePhysicalMemory: 452575232 AvailableVirtualMemory: 1870041088 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 59768832 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435724561 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1435724507 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 29 StartupTime: 1435724540 SystemMemoryUsePercentage: 56 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2501836800 TotalPhysicalMemory: 1037987840 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{ED1BF40B-8407-45CD-BBF6-9641A1BB3DE4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{ED1BF40B-8407-45CD-BBF6-9641A1BB3DE4}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AEAB1C72-8375-4C46-8272-0B4D3332B89A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AEAB1C72-8375-4C46-8272-0B4D3332B89A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AD473210-B773-49DD-86FC-3E3C14D0BAB6}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AD473210-B773-49DD-86FC-3E3C14D0BAB6}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{243CFE6B-5C22-4494-8E77-58AFAD4C6586}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{243CFE6B-5C22-4494-8E77-58AFAD4C6586}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: it
Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.
In english is: This report also contains information about the status of the application at the time of the block.
How can i resolve this problem?
Thanks a lot
By Pippo
All Replies (5)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
See:
pippolo said
Hi, when i start firefox 38.0.5 on XP Windows, i get a report of crash, i get this message: Firefox has encountered a problem and unexpectedly closed my Firefox is in italian language and message in italian language is: firefox ha riscontrato un problema inatteso e si è chiuso if i go to see the details, i get this: AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 1938681856 AvailablePhysicalMemory: 452575232 AvailableVirtualMemory: 1870041088 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 59768832 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435724561 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1435724507 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 29 StartupTime: 1435724540 SystemMemoryUsePercentage: 56 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2501836800 TotalPhysicalMemory: 1037987840 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{ED1BF40B-8407-45CD-BBF6-9641A1BB3DE4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{ED1BF40B-8407-45CD-BBF6-9641A1BB3DE4}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AEAB1C72-8375-4C46-8272-0B4D3332B89A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AEAB1C72-8375-4C46-8272-0B4D3332B89A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AD473210-B773-49DD-86FC-3E3C14D0BAB6}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AD473210-B773-49DD-86FC-3E3C14D0BAB6}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{243CFE6B-5C22-4494-8E77-58AFAD4C6586}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{243CFE6B-5C22-4494-8E77-58AFAD4C6586}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: it Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco. In english is: This report also contains information about the status of the application at the time of the block. How can i resolve this problem? Thanks a lot By Pippo
Ok,
this is my id:
about:crashes:
ee012f14-0590-4375-80ce-c9ae241c48b1 01/07/2015 6.43
about: Visualizza un elenco dei collaboratori al progetto Mozilla. Leggi le informazioni sulla licenza di questo prodotto. Consulta la configurazione per la compilazione utilizzata per questa versione. Identificativo build: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Firefox/38.0
Thanks
By Pippo
Could you click that line on the about:crashes page to submit the report?
If the report is submitted successfully then the link is updated and gets a bp- prefix and we can inspect the report on the crash server.
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
when i click on the code:
ee012f14-0590-4375-80ce-c9ae241c48b1
i get report crash:
Firefox has encountered a problem and unexpectedly closed
But when i get crash report, there are the details, maybe you want the details?
AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 1938681856 AvailablePhysicalMemory: 452575232 AvailableVirtualMemory: 1870041088 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 59768832 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435724561 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1435724507 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion: D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 29 StartupTime: 1435724540 SystemMemoryUsePercentage: 56 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 2501836800 TotalPhysicalMemory: 1037987840 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{ED1BF40B-8407-45CD-BBF6-9641A1BB3DE4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{ED1BF40B-8407-45CD-BBF6-9641A1BB3DE4}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AEAB1C72-8375-4C46-8272-0B4D3332B89A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AEAB1C72-8375-4C46-8272-0B4D3332B89A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AD473210-B773-49DD-86FC-3E3C14D0BAB6}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AD473210-B773-49DD-86FC-3E3C14D0BAB6}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{243CFE6B-5C22-4494-8E77-58AFAD4C6586}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{243CFE6B-5C22-4494-8E77-58AFAD4C6586}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: it