using version 38.0.5 ff crashes when I go to 1 specific site.
I tried safe mode. I tried to reinstall, removing all old profiles and settings.
Should I submit the full crash report or is the ID enough?
Crash ID: bp-36578a67-d50c-4284-800c-d98902150630
On the Modules page, the first two lines are highlighted in red
sshcapture.dll lpxpcom.dll 671F85BB33D341079CF5B1906629EAC01 lpxpcomFF3.pdb
All Replies (7)
The ID of the crash report is enough because we are able to open the report on our end.
May I ask which website you are attempting to view?
Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.
Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.
To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
I uninstalled 38.5, deleted every directory with the word mozilla in it. Installed 39.0, did not install any plugins and ff still crashes on that site. The site starts to load, most if not all the images load and then it crashes. I can load the site from the same pc using chrome.
Please show the crash report numbers for the last few days.
And,
Wesley Branton said
Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.
The crash report flagged these programs;
lpxpcom.dll = LastPass
sshcapture.dll = No Information Found
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
icudt52.dll = International Components for Unicode
Total Virtual Memory 2147352576
Available Virtual Memory 1416818688
System Memory Use Percentage 72
Available Page File 4714573824
Available Physical Memory 1036603392
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Check for updates for the above programs
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
bp-c882b972-00ec-434c-86b1-931622150710
sshcapture.dll = No Information Found
lpxpcom.dll = LastPass
atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
icudt52.dll = International Components for Unicode
As a test, remove LastPass from your system. Reboot. Then use a registry scan / repair. Do Not reinstall LastPass at this time.
Is the problem still there?