Firefox crashes
Hi, I've been having issues with my browser crashing randomly. It can be when I'm watching a video, have one or ten tabs open, scrolling through facebook or just reading an article. I'm sorry that makes it very hard to narrow it down, I know. But I do have crash logs. Just not sure how to post the info.
All Replies (4)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
bp-77d8e949-bd81-4455-bff8-34cc52150512 This was the latest one
bp-2a81d34c-66c6-4ed6-ad26-c8a132150511 And this is the one before that. Please let me know if I'm posting these correctly. Very unsure.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
I had tried that before posting. Sadly it didn't help.