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My Firefox keeps on crashing, details listed

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My Firefox keeps on crashing; it doesn’t seem to matter what I do it seems. I’ve tried deselecting the “Enable hardware acceleration” for the flash player plugin but it still crashes especially when watching videos on YouTube but it generally happens everywhere. I did a memory test on my pc and removed a bad ram card from my motherboard it still crashed and I still got bsod’s. I’ve wiped my SSD, reinstalled Windows 7, and updated all of the software but it still crashes. I have the following addons installed for my Firefox, which if any do you think may be causing the problem? Adblock Edge 2.1.4 Betterprivacy 1.68 Black YouTube theme 5.5 Donotrackme 3.2.1127 DownloadHelper 4.9.23 Easy YouTube Video Downloader 7.32 Facebook disconnect 2.1.3 HTTPS Everywhere 3.5.3 NoScript 2.6.8.36 Save Session 1.3.1.6 Self-Destructing Cookies 0.4.4 Twitter Disconnect 2.1.2 WOT 2013118 YouTube High Definition 31.2 YouTube Video and Audio Downloader 0.3.6.2

Here is the make of my pc HPE-150T Intel Core-i5-750 (L) (2.66GHz / Socket LGA1156) (95W);1 MB L2 + 8 MB shared L3 cache 6 GB (3 x 2 GB) DDR3 PC3-10600 ATI Radeon HD 4350 512MB 64 bit Samsung SSD 840 Pro I’m using the latest versions of Firefox along with the latest versions of Malwarebytes and Microsoft Security Essentials.

I await your responses. Thank you and I hope I've provided enough details.

My Firefox keeps on crashing; it doesn’t seem to matter what I do it seems. I’ve tried deselecting the “Enable hardware acceleration” for the flash player plugin but it still crashes especially when watching videos on YouTube but it generally happens everywhere. I did a memory test on my pc and removed a bad ram card from my motherboard it still crashed and I still got bsod’s. I’ve wiped my SSD, reinstalled Windows 7, and updated all of the software but it still crashes. I have the following addons installed for my Firefox, which if any do you think may be causing the problem? Adblock Edge 2.1.4 Betterprivacy 1.68 Black YouTube theme 5.5 Donotrackme 3.2.1127 DownloadHelper 4.9.23 Easy YouTube Video Downloader 7.32 Facebook disconnect 2.1.3 HTTPS Everywhere 3.5.3 NoScript 2.6.8.36 Save Session 1.3.1.6 Self-Destructing Cookies 0.4.4 Twitter Disconnect 2.1.2 WOT 2013118 YouTube High Definition 31.2 YouTube Video and Audio Downloader 0.3.6.2 Here is the make of my pc HPE-150T Intel Core-i5-750 (L) (2.66GHz / Socket LGA1156) (95W);1 MB L2 + 8 MB shared L3 cache 6 GB (3 x 2 GB) DDR3 PC3-10600 ATI Radeon HD 4350 512MB 64 bit Samsung SSD 840 Pro I’m using the latest versions of Firefox along with the latest versions of Malwarebytes and Microsoft Security Essentials. I await your responses. Thank you and I hope I've provided enough details.

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bkerensa 4 solutions 23 answers

Helpful Reply

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

bp-849fbe8b-5c77-4449-8772-f62832140817 8/17/2014 4:21 AM bp-1b17fec3-0ac5-41e9-a89f-ffd992140817 8/17/2014 2:01 AM

bp-849fbe8b-5c77-4449-8772-f62832140817 8/17/2014 4:21 AM bp-1b17fec3-0ac5-41e9-a89f-ffd992140817 8/17/2014 2:01 AM
FredMcD
  • Top 10 Contributor
939 solutions 13795 answers

The crash Signature is new to Mozilla. Do you have this; CheckClean @ nsSocketInputStream Disable it.

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

The crash Signature is new to Mozilla. Do you have this; '''CheckClean @ nsSocketInputStream''' Disable it. '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Press the '''Alt''' or '''F10''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

I have followed the steps and will now continue surfing the internet until something causes Firefox to crash again. Thank you for your help up to this point but I would like to know if any of my add-ons 'bad' and may be causing the problem?

I have followed the steps and will now continue surfing the internet until something causes Firefox to crash again. Thank you for your help up to this point but I would like to know if any of my add-ons 'bad' and may be causing the problem?

Question owner

Also, do you think this may have something to do with my graphics card which I understand is very weak?

Also, do you think this may have something to do with my graphics card which I understand is very weak?
FredMcD
  • Top 10 Contributor
939 solutions 13795 answers

You would need to have someone in the know check your graphics card.

When you ran Firefox in safe mode, was there any trouble?

You would need to have someone in the know check your graphics card. When you ran Firefox in safe mode, was there any trouble?

Question owner

When I ran it in Safe Mode there were no problems. I am now running in regular mode and if I have a problem I will post another reply. I'm going to test it for a while and get back if something happens.

When I ran it in Safe Mode there were no problems. I am now running in regular mode and if I have a problem I will post another reply. I'm going to test it for a while and get back if something happens.

Question owner

It crashed again. Here are the reports. bp-a669e921-8487-4f73-9e7f-dc42c2140818 8/17/2014 10:14 PM bp-426db164-e8c1-4b1c-9332-371ad2140818 8/17/2014 5:52 PM

It crashed again. Here are the reports. bp-a669e921-8487-4f73-9e7f-dc42c2140818 8/17/2014 10:14 PM bp-426db164-e8c1-4b1c-9332-371ad2140818 8/17/2014 5:52 PM
cor-el
  • Top 10 Contributor
  • Moderator
12487 solutions 115209 answers

Some crashes look like a network connection problem.

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Some crashes look like a network connection problem. You can check the connection settings. *Tools > Options > Advanced > Network : Connection > Settings *https://support.mozilla.org/kb/Options+window+-+Advanced+panel If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly. See "Firefox connection settings": *https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ----- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
FredMcD
  • Top 10 Contributor
939 solutions 13795 answers

Open your add-ons manager. Disable a few add-ons, then Restart Firefox. If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Open your add-ons manager. Disable a few add-ons, then '''Restart Firefox'''. If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Question owner

Hi, I'd like to know something about these crash id's. Do they reveal any private information about the User or do they directly identify the User in any way? Firefox hasn't crashed again, yet. But I'll be sure to let you know if it does. As one of you mentioned, it may have been the internet connection, but we'll see.

Hi, I'd like to know something about these crash id's. Do they reveal any private information about the User or do they directly identify the User in any way? Firefox hasn't crashed again, yet. But I'll be sure to let you know if it does. As one of you mentioned, it may have been the internet connection, but we'll see.

Question owner

@cor-el I appreciate your suggestion to use these various system scanners. However several of the ones you listed and specifically told me to use each one, are in fact malicious software. The only ones I use are Malwarebytes, Microsoft Security Essentials, CCleaner, and Microsoft Security Scanner. The others ones listed are either malicious software or in the case of Kaspersky, untrustworthy as it tends to monitor User activity and gather personal information. So thanks but no thanks.

@cor-el I appreciate your suggestion to use these various system scanners. However several of the ones you listed and specifically told me to use each one, are in fact malicious software. The only ones I use are Malwarebytes, Microsoft Security Essentials, CCleaner, and Microsoft Security Scanner. The others ones listed are either malicious software or in the case of Kaspersky, untrustworthy as it tends to monitor User activity and gather personal information. So thanks but no thanks.
FredMcD
  • Top 10 Contributor
939 solutions 13795 answers

I'd like to know something about these crash id's. Do they reveal any private information about the User or do they directly identify the User in any way? No personal information is collected. Only information about Firefox, it's add-ons, settings, what it was doing at the time. This is one of mine. Go ahead and look it over. https://crash-stats.mozilla.com/report/index/bp-3aab3dd0-e757-42eb-97c8-5c8282140814

''I'd like to know something about these crash id's. Do they reveal any private information about the User or do they directly identify the User in any way? '' No personal information is collected. Only information about Firefox, it's add-ons, settings, what it was doing at the time. This is one of mine. Go ahead and look it over. '''https://crash-stats.mozilla.com/report/index/bp-3aab3dd0-e757-42eb-97c8-5c8282140814'''

Question owner

Thanks for answering my last question, I'm glad to know that my privacy is maintained. Anyway, I'm having other problems. One thing I noticed happens from time to time is that when Firefox is on, out of nowhere the sound of the entire PC stops completely and doesn't come back on until I close Firefox.

I want to reiterate that I have run Malwarebytes Threat Scan as well as Microsoft Security Essentials Full Scan in Safe Mode and it never finds anything. I also have installed the latest drivers for both my graphics and sound cards.

Thanks for answering my last question, I'm glad to know that my privacy is maintained. Anyway, I'm having other problems. One thing I noticed happens from time to time is that when Firefox is on, out of nowhere the sound of the entire PC stops completely and doesn't come back on until I close Firefox. I want to reiterate that I have run Malwarebytes Threat Scan as well as Microsoft Security Essentials Full Scan in Safe Mode and it never finds anything. I also have installed the latest drivers for both my graphics and sound cards.

Question owner

Also, I'm not sure if you guys have any information about this but I've recently gotten a BSOD for the ntoskrnl.exe, I think the problems may be related.

Also, I'm not sure if you guys have any information about this but I've recently gotten a BSOD for the ntoskrnl.exe, I think the problems may be related.
FredMcD
  • Top 10 Contributor
939 solutions 13795 answers
'''http://www.sevenforums.com/bsod-help-support/23643-ntoskrnl-exe-bsod.html''' Welcome to Windows 7 Forums; Windows 7: "ntoskrnl.exe" BSOD '''http://www.bing.com/search?q=ntoskrnl.exe''' Bing search

Question owner

@FredMcD Thank you I'll be sure to look at those links.

Firefox's PID is showing as enabled under my CMD. According to a tutorial I saw on YouTube on how to remove viruses using the CMD, if a PID is enabled that means it is a virus that is monitoring your activity. What do I do about this? Why is Firefox showing up as a virus.

@FredMcD Thank you I'll be sure to look at those links. Firefox's PID is showing as enabled under my CMD. According to a tutorial I saw on YouTube on how to remove viruses using the CMD, if a PID is enabled that means it is a virus that is monitoring your activity. What do I do about this? Why is Firefox showing up as a virus.
Carm 4 solutions 160 answers

Try deleting some of the prefetch files! This has worked for some people and they never had issues again. I cant say it will work for you, but you can try. There is a link in my profile on here for the full details AND links to any source code for the scripts that i wrote so i don't get bashed by any moderators.

Also you do it manually in cmd prompt:

del C:\Windows\Prefetch\flashpl*.pf del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf del C:\Windows\Prefetch\firefox*.pf del C:\Windows\Prefetch\FLASHPLAYERUPDATESERVICE*.pf del C:\Windows\Prefetch\SILVERLIGHT*.pf

also try removing the actual flash files after an uninstall, b/c they might not be removed: ( windows 7 & 8 only )

del "C:\Windows\System32\Macromed\*.*" /s /q

rmdir "C:\Windows\SysWOW64\Macromed\Flash" /s /q

rmdir "C:\Users\%username%\AppData\Roaming\Adobe\Flash Player" /s /q

rmdir "C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player" /s /q

Try deleting some of the prefetch files! This has worked for some people and they never had issues again. I cant say it will work for you, but you can try. There is a link in my profile on here for the full details AND links to any source code for the scripts that i wrote so i don't get bashed by any moderators. Also you do it manually in cmd prompt: del C:\Windows\Prefetch\flashpl*.pf del C:\Windows\Prefetch\PLUGIN-CONTAINER*.pf del C:\Windows\Prefetch\firefox*.pf del C:\Windows\Prefetch\FLASHPLAYERUPDATESERVICE*.pf del C:\Windows\Prefetch\SILVERLIGHT*.pf also try removing the actual flash files after an uninstall, b/c they might not be removed: ( windows 7 & 8 only ) del "C:\Windows\System32\Macromed\*.*" /s /q rmdir "C:\Windows\SysWOW64\Macromed\Flash" /s /q rmdir "C:\Users\%username%\AppData\Roaming\Adobe\Flash Player" /s /q rmdir "C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player" /s /q

Question owner

Can someone please explain to me why Firefox's PID is showing as enabled under my CMD when I type in the command netstat -ano. I'd appreciate an answer to this question thank you. If a PID is enabled that means it is a virus that is monitoring your activity. What do I do about this? Why is Firefox showing up as a virus.

@Carm I couldn't find any of the files you listed within my system. I don't really understand what you were referring to in the rest of your message however. Do you think you could elaborate please?

Can someone please explain to me why Firefox's PID is showing as enabled under my CMD when I type in the command netstat -ano. I'd appreciate an answer to this question thank you. If a PID is enabled that means it is a virus that is monitoring your activity. What do I do about this? Why is Firefox showing up as a virus. @Carm I couldn't find any of the files you listed within my system. I don't really understand what you were referring to in the rest of your message however. Do you think you could elaborate please?

Question owner

I haven't received a response to my last question, I'd appreciate some help. My Firefox is crashing, flash plugin is crashing, and I keep receiving blue screen errors. I don't have viruses or malware so I don't what's causing this.

I haven't received a response to my last question, I'd appreciate some help. My Firefox is crashing, flash plugin is crashing, and I keep receiving blue screen errors. I don't have viruses or malware so I don't what's causing this.