Showing questions tagged:

Thunderbird not indexing folders (already rebuilt GloDa)

Hi all, I'm desperately hoping someone can help me fix this so I don't have to dump Thunderbird for a different email client. I have an email account hosted by some hosti… (read more)

Hi all,

I'm desperately hoping someone can help me fix this so I don't have to dump Thunderbird for a different email client.

I have an email account hosted by some hosting company on a domain I own.

I noticed that Thunderbird was not returning certain emails when I searched for them. I searched, and found articles telling me to rebuild GloDa, so I followed the instructions to do that and quit Thunderbird and deleted the file. When I re-opened Thunderbird it started the re-indexing process, which I was viewing in the Activity Manager tool.

... except it only indexed a couple of the folders in my email account. It didn't index my archives, trash, spam, etc. It basically only archived the inbox and sent folders. I can see that from the list of completed tasks in the Activity Manager.

I've read on Mozilla's pages that Thunderbird indexes all folders, but it did not in my case, and as a result search is only returning a tiny proportion of my emails.

I need to be able to accurately track communications with my customers, so obviously if I can't get this fixed I'll have to move to a different email client.

I would greatly appreciate any help anyone can provide.

Solved 5 80

TDS my email service provider is dropping support for email, what does this mean for my current data?

TDS is dropping support for email services 10/31/2026. They are providing an option to migrate our data to a new provider Everymail, I'm wondering what other options I … (read more)

TDS is dropping support for email services 10/31/2026. They are providing an option to migrate our data to a new provider Everymail, I'm wondering what other options I have and what it means to my current mail data(Inbox, Archive etc..) if I go to another provider(not Everymail)?

I've used just the default profile I setup when I started using Thunderbird, I can't tell where all of that data is stored and I don't want to loose some of the Archived messages from over the years.

 When I click on properties for the Thunderbird Archive Folder it shows:

mailbox://botto%40chorus.net@mail.tds.net/Archive

Is this data on my local storage or on TDS?

Any help here would be appreciated, Thanks

Solved 3 631

moved to a different disk drive

I have moved my Thunderbird data from drive C:\xxx\Thunderbird to N:\xxx\Thunderbird. The Thunderbird program remains on "C:\Program Files\Mozilla Thunderbird" How do I t… (read more)

I have moved my Thunderbird data from drive C:\xxx\Thunderbird to N:\xxx\Thunderbird. The Thunderbird program remains on "C:\Program Files\Mozilla Thunderbird" How do I tell Thunderbird to find its data on the N: drive?

     Thank you,    Art Lieberman
Solved 13 40

Showing junk mail in empty folder

I have been using Thunderbird for a very long time. Today is the first time I have seen this happen. In the column on my left side that has my account and folders for tho… (read more)

I have been using Thunderbird for a very long time. Today is the first time I have seen this happen.

In the column on my left side that has my account and folders for those accounts it is showing 5 in my junk account. But in the preview window to the right of that column there is nothing showing as far as any entries as junk mail. It is completely blank. What do I need to do to clear this 5 from the left column Junk folder??

I have tried resetting the machine and that did not work. I even went into the webmail site for my email provider and there is no junk email showing there at all so as far as my email provider goes, it looks like everything is working there.

Bob

Solved 2 80

how do print a 1 page email on 1 piece of paper?

1. There is not a relevant "topic" above for this question 2. How can I print a 1 page email on 1 piece of paper? View headers are set to Normal. I get one page with Fr… (read more)

1. There is not a relevant "topic" above for this question 2. How can I print a 1 page email on 1 piece of paper? View headers are set to Normal. I get one page with From, To, Reply to, & Subject then body on next page. I used to just select Print and my emails printed normally. I have been using Thunderbird for more than 20 years with out this problem

Solved 4 80

Calendar sync error: "status.Settings.138"

Trying to sync my outlook and gmail calendars in Thunderbird 140.10.1 and consistently getting an error I haven't seen before: "status.Settings.138". Event log reads: R… (read more)

Trying to sync my outlook and gmail calendars in Thunderbird 140.10.1 and consistently getting an error I haven't seen before: "status.Settings.138". Event log reads: Request: <Settings xmlns='Settings'> <DeviceInformation> <Set> <Model>Computer</Model> <FriendlyName>TbSync%20on%20Device%20fc68426d642076cda9a60b0dd8f3</FriendlyName> <OS>WINNT</OS> <UserAgent>Thunderbird%20ActiveSync</UserAgent> </Set> </DeviceInformation> </Settings>

Response: <Settings xmlns='Settings'> <Status>138</Status> </Settings>

Solved 2 158

TB tries to send email from the wrong server and the wrong email address

I can receive emails fine. But when I attempt to forward an email TB tries using the wrong SMTP server, and an email address that no longer exists in any email account. … (read more)

I can receive emails fine. But when I attempt to forward an email TB tries using the wrong SMTP server, and an email address that no longer exists in any email account. For example, the email is in a yahoo account and TB tries using a gmail server. I have email accounts (in TB) with gmail, yahoo, rocketmail, AOl, and verizon.net. I have verified ALL server settings for each account as correct. I first experienced this in ver. 140.8.1esr(64-bit), and updating to 140.10.1esr (64-bit) did not resolve the issue.

Solved 2 60

I can't click the green lock icon in the URL bar of the web browser that launches within Thunderbird.

When adding a new email account, the built-in web browser launches and displays the OAuth screen. To verify the security of the destination site, I want to click the gree… (read more)

When adding a new email account, the built-in web browser launches and displays the OAuth screen. To verify the security of the destination site, I want to click the green lock icon in the URL bar to check the details, but I can’t click it.

Does a green lock icon mean a secure connection has been established?

Solved 6 70

Unable to open Thunderbird emails via Waterfox browser

140.10.0esr (64-bit) Thunderbird for Linux Mintmint-001 - 1.0 I run two browsers on Linux Mint 22.3 Librewolf and Waterfox. I prefer Waterfox. It is set as default in its… (read more)

140.10.0esr (64-bit)

Thunderbird for Linux Mintmint-001 - 1.0

I run two browsers on Linux Mint 22.3

Librewolf and Waterfox.

I prefer Waterfox. It is set as default in its own settings

I open preferred application in system settings and choose Waterfox as preferred WEB. Thunderbird is preferred as MAIL I click on an email, waterfox promptly opens my 4 home pages....not the email I return to preferred applications and choose Librewolf instead of waterfox, click on the email again, and it promptly opens the email.


Waterfox has been set as the default browser. I am looking for a way to set Thunderbird to open emails with waterfox......I cannot find such a setting in Thunderbird.

I searched and found this : Make sure to check the settings in both Thunderbird and your operating system to ensure Waterfox is selected as the default for opening links.

Is there a way to do this in Thunderbirds settings?....It does not make sense that there would be, becasue Librewolf opens the email anyway....

Solved 19 100

Problems adding new hotmail accounts.

Hi have various hotmail and live accounts already active in Thunderbird. Tonight, I tried to add a new hotmail account for my mom. The hotmail account is active and work… (read more)

Hi have various hotmail and live accounts already active in Thunderbird. Tonight, I tried to add a new hotmail account for my mom. The hotmail account is active and working well using the microsoft web browser.

I tried to add the new email to Thunderbird and in the first stage a green box with a checkmark appears " saying Configuration found in mozilla database.

IMAP box says: Incoming Imap SSL/TLS outlook.office365.com

Outgoing SMTP STARTTLS smtp-mail.outlook.com

username xxxxx.hotmail.com

I press done, and a yellow box appears saying "Unable to log in at server. Probably wrong configuration, username or password. Now I did notice on my other hotmail accounts in Thunderbird, the outgoing says: smtp.office365.com and NOT smtp-mail.outlook.com I tried making the new account exactly like my other 5 live/hotmail accounts. Outgoing> smtp.office365.com. And still no go. The new email addy won't connect.

So I thought, maybe it's a bad email or the way I created it. So I created a NEW hotmail email address and same thing. Followed all the steps and same yellow non connect error box appears. The setup in the picture is exactly like my other accounts - and they all work fine. Has anyone tried to add a hotmail addy recently? I never had these issues when I set up the other addresses 4 or 5 years ago. Thanks guys

Solved 3 50

Why is login credentials suddenly asked for?

Hello from Sweden, and I'm sorry if any grammar or expression is incorrect. All of a sudden login credentials is asked for (see attached image), for an old account that I… (read more)

Hello from Sweden, and I'm sorry if any grammar or expression is incorrect.

All of a sudden login credentials is asked for (see attached image), for an old account that I've already (a couple of weeks ago) deleted both in Thunderbird and also on the server (on sethpylad.se). I always click the Cancel button when this comes up, but I don't understand this at all because when I try to send an email to the existing new account on the same server it all works as it should? So it seems like it only ask for credentials for the old/deleted account?

Is there any way I can change any setting to not be annoyed by this from here on?

I'm using a HP laptop. And on my desktop computer I can't really recall having this problem at all.

Edit: I just deleted an Address Book that was associated with that old account, but the problem prevails. /edit

Thanx in advance! Seth Pylad from Sweden

Solved 1 70