Showing questions tagged:

'Local folders' no longer appears in the side bar (Mac).

After I migrated everything to a different computer, 'Local folders' no longer appears in the side bar, so I cannot archive messages locally. Can some kind person please… (read more)

After I migrated everything to a different computer, 'Local folders' no longer appears in the side bar, so I cannot archive messages locally.

Can some kind person please help me to reinstate it?

Solved 4 60

spam filters outsmarted?

A few weeks ago I began getting spam in my inbox from about ten senders (Omaha steaks, C0stco, Marriot, Harbor Freight, Harbor Tools, Ace, Lowes, CVS, Blue Cross) and no … (read more)

A few weeks ago I began getting spam in my inbox from about ten senders (Omaha steaks, C0stco, Marriot, Harbor Freight, Harbor Tools, Ace, Lowes, CVS, Blue Cross) and no matter what I do, I can’t make it stop. In fact, the numbers have grown higher every day - probably now over 100. Marking them as junk doesn’t work. I have triple-checked all my settings. And setting up specific filters with these names hasn't worked. I don’t have a spam add-on but I see here in Support complaints about SpamAssassin’s ineffectiveness.

Is anyone else getting junk from these specific senders? Has anyone discovered a way to banish them?

MANY THANKS

Solved 11 40

Unable to remember user name & email password, how can I reset it (so I can export to mobile)

I'm unable to recall which user name & email password combination I used to setup my NTLWorld email when I had to reconfigure it for Virgin/Googlemail. How can I fin… (read more)

I'm unable to recall which user name & email password combination I used to setup my NTLWorld email when I had to reconfigure it for Virgin/Googlemail. How can I find or reset it (so I can export to mobile)?

Thanks, Andy Hayward

Solved 5 69

Why are urls to places in the same received message unresponsive?

I receive a message with Urls at the beginning which are supposed to take you down the page to other places in the message However the Urls are unresponsive Urls that a… (read more)

I receive a message with Urls at the beginning which are supposed to take you down the page to other places in the message However the Urls are unresponsive

Urls that are supposed to take me to my browser work

Thanks in advance for any help

Solved 5 70

Received mail not shown

Because it was referred to, I discovered having received an email The sender had taken the easy way - for him - by replying to a message from 2024, of which I am one of … (read more)

Because it was referred to, I discovered having received an email The sender had taken the easy way - for him - by replying to a message from 2024, of which I am one of the recipients. I did not see a notification, nor did it show in the received mail folder, which is orderd by date, newest on top. Ultimately I found it attached to the original mail from 2024. Is there a way to get a notification, handle such messages as separate mail and show them at their appropiate place in the received mail folder?

Solved 3 60

delete email from inbox

I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked… (read more)

I have 4 email account. One account will not allow me to delete or send to junk box. When I press delete nothing happens. The emails (at least 30) that came in are marked junk too. The other 3 account work fine. I have had these 4 account for years and never had a problem. I have done a complete scan with Norton and nothing came up. Thank You in advance

Solved 2 30

I need to change the password Mozilla uses to access my Earthlink account.

I received an email message from earthlink which included a verification code that I did not request. Earthlink support told me to change my password immediately which I… (read more)

I received an email message from earthlink which included a verification code that I did not request. Earthlink support told me to change my password immediately which I did. Now when I open open Mozilla on me laptop, it requires me to put in the new password. How do I change the password/login that Mozilla uses to access earthlink?

Solved 5 40

How to move folders Drafts and Sent Emails from old POP account to new IMAP account

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: Fir… (read more)

I’ve set up a new email service type, IMAP, to take the place of my old POP email. The POP email doesn’t have a synchronization and storage feature, so I’m wondering: First, how can I combine the old POP emails with the new IMAP address; and second, how do I transfer DRAFTS and SENT EMAILS from the old to the new one?

Solved 2 30

Does deleting an email account delete the associated emails?

Clearly, this is a very basic question which has undoubtedly been answered before, but I haven't been able to find it. If Thunderbird had an old-style Help feature with … (read more)

Clearly, this is a very basic question which has undoubtedly been answered before, but I haven't been able to find it. If Thunderbird had an old-style Help feature with an index, I could probably look it right up. But coming to the forum is the only option the program gives me.

Solved 9 80

How do I turn on the "Show Passwords" button?

When I highlighted the password, it gave me only choices to edit or copy password and the only way I know how to delete a password is to click, "Remove All" and now the "… (read more)

When I highlighted the password, it gave me only choices to edit or copy password and the only way I know how to delete a password is to click, "Remove All" and now the "Show Password" button is grayed out.

Solved 1 70

Where is my Thunderbird profile file (please read the entire explanation--if it were just a matter of reading and following instructions I wouldn't be asking)

I just installed a new router and all of a sudden nothing is working properly on my PC. Among other things, I need to fix Thunderbird, and for that I need to find where m… (read more)

I just installed a new router and all of a sudden nothing is working properly on my PC. Among other things, I need to fix Thunderbird, and for that I need to find where my thunderbird profile is. The instructions I've seen say to go to troubleshooting information, find profile folder, and click on "open folder." When I do that, nothing happens. (I told you installing the router appears to have broken everything--I don't know how that happened, especially since I was on the phone with tech support for the router for install), and I'm no closer to finding the profile file. I can enter %appdata%\roaming\thunderbird\profiles but that shows me two different profile directories and I don't know which one is the right one. How can I find the correct file and why doesn't troubleshooting information just show me that?

Solved 7 119

Thunderbird will not send message with vpn turned on

This only recently started happening. This has been tested on 3 different computers. Windows 10 Pro on all three. With VPN on: Bluemail works fine. Thunderbird can conn… (read more)

This only recently started happening. This has been tested on 3 different computers. Windows 10 Pro on all three.

With VPN on: Bluemail works fine.

Thunderbird can connect and download messages, but when I try to send a message, it gives an error.

With VPN off:

Bluemail and Thunderbird both work fine.

Solved 2 20

browser buttons gone

Hello (this might fit better in "performance & connectivity?): Tbird 140.10.1 & .2 esr. W11p laptop v23. As of tonite (15may26), after update from 140.10.1 to .2… (read more)

Hello (this might fit better in "performance & connectivity?): Tbird 140.10.1 & .2 esr. W11p laptop v23. As of tonite (15may26), after update from 140.10.1 to .2, in a message, the "buttons" for a web link no longer appear, in the msg body. Instead the link is shown in full. How can I fix that?

Here's an example (others are longer) from our local rag "Press Democrat."

Header Logo <https://enews.nl.pressdemocrat.com/q/ qH1rRJrBKJ0Xyf9LNp1wEwHDTif8o4tQ5y1ZcOJcHNsZGRhQGdtYWlsLmNvbcOIyz_GZ83be6bPLq- ZFHTNYUc43xg>

I also closed & re-opened tbird, did NOT reboot laptop. Problem remains.

Thank you.

Solved 1 30

Thunderbird not indexing folders (already rebuilt GloDa)

Hi all, I'm desperately hoping someone can help me fix this so I don't have to dump Thunderbird for a different email client. I have an email account hosted by some hosti… (read more)

Hi all,

I'm desperately hoping someone can help me fix this so I don't have to dump Thunderbird for a different email client.

I have an email account hosted by some hosting company on a domain I own.

I noticed that Thunderbird was not returning certain emails when I searched for them. I searched, and found articles telling me to rebuild GloDa, so I followed the instructions to do that and quit Thunderbird and deleted the file. When I re-opened Thunderbird it started the re-indexing process, which I was viewing in the Activity Manager tool.

... except it only indexed a couple of the folders in my email account. It didn't index my archives, trash, spam, etc. It basically only archived the inbox and sent folders. I can see that from the list of completed tasks in the Activity Manager.

I've read on Mozilla's pages that Thunderbird indexes all folders, but it did not in my case, and as a result search is only returning a tiny proportion of my emails.

I need to be able to accurately track communications with my customers, so obviously if I can't get this fixed I'll have to move to a different email client.

I would greatly appreciate any help anyone can provide.

Solved 5 80

TDS my email service provider is dropping support for email, what does this mean for my current data?

TDS is dropping support for email services 10/31/2026. They are providing an option to migrate our data to a new provider Everymail, I'm wondering what other options I … (read more)

TDS is dropping support for email services 10/31/2026. They are providing an option to migrate our data to a new provider Everymail, I'm wondering what other options I have and what it means to my current mail data(Inbox, Archive etc..) if I go to another provider(not Everymail)?

I've used just the default profile I setup when I started using Thunderbird, I can't tell where all of that data is stored and I don't want to loose some of the Archived messages from over the years.

 When I click on properties for the Thunderbird Archive Folder it shows:

mailbox://botto%40chorus.net@mail.tds.net/Archive

Is this data on my local storage or on TDS?

Any help here would be appreciated, Thanks

Solved 3 631