Thunderbird Support Forum

I have now seen a number of Emails corrupted and not just in the inbox (cf. https://support.mozilla.org/en-US/questions/1410819). I also see a closed topic with no clear resolutions about corruption (https://support.mozilla.org/en-US/questions/1381880). I have no antivirus software running and can see no regularities in which messages are getting corrupted. The form of the corruption is that some of the message is retained, but without formatting and with some of the html code (I think, I confess I didn't look closely enough before trying properties, repair ... which did repair it to my surprise, I did try ctrl-U to see the source which showed nothing at all, not even what I could see in the normal view).

I realise that this doesn't make this a very helpful report but the issue is serious enough that I thought I should report it. I will watch carefully for future examples. Is there anything that I should do to get more information assuming, as I fear, that I will see more of this? For now do I just ignore suggestions to compact (I have that on manual) as there looks to be a suggestion that compacting has caused corruption in the past?

TIA,

Chris

I can't send emails and I get this message -

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked the outgoing settings for password and it says normal password. This problem started when I changed my BT email password

Working currently with Thunderbird version 60.9.1 have following questions.

(1) On my version a right click (or double click) gets you to menu choices. However I did not see a Save. I surmise exiting config editor saves any changes or do you also have to click OK once back in the Options-General Tab to save the config editor changes?

(2a) Also noticed if create new item name with typo, there is no way to edit the name or any way to delete the item. I was able (with TBird closed) to delete or edit the item name typo in prefs.js.

(2b) I read some folks (with Thunderbird closed) are just editing items directly in prefs.js. However I noticed some items are not in prefs.js like accessibility.AOM.enabled Did a file content search of entire Tbird Profile root folder and I can't find accessibility.AOM.enabled in any file. Just curious how one might get rid of an item they didn't want or need in config editor?

Good day, I have a drive for programs (C:), and a drive for program data (D:) - for all my programs. I'd like to put the TB data (ie inbox, etc) in my drive for program data. I have this for Outlook (program on C:, outlook.pst on D:), however I am replacing Outllook with TB. I reviewed the support pages, but there is no clear procedure for this - only replies on fixing users failed attempts. Thank you for your assist.

Lately I'm having trouble with my connection with outlook. I use a free outlook email address. Sometimes (not always) when starting Thunderbird, I get the "user authenticated but not connected" warning. After a while it's working again.

I have tried several settings but can't figure out what solves this issue.

I'm using port 993 / SSL/TLS and authentication method is set to normal password.

Most of the times this works.

When I switch to OAuth2, I get the Microsoft screen to login to my work / school account which I do not have.

I've search the web to find a solution for this but I can't find it. Hopefully someone can help me out because it drives me "nuts" ;)

Running TB 102.4.0 on Windows 10 off a SSD drive. System was running fine this morning but when I started TB in the afternoon I have a blank screen as attached. Top menu items are displayed but cannot access Tools > Account Settings or Settings. Tried restarting in Safe Mode but no change. Deactivated Anstivirus (Kaspersky) but no change either. Looked and saw this has happened to other people but cannot replicate any of the solutions. Error console message attached. Cannot access More Troubleshooting Mode. Messages are downloading but I cannot see them - but they are no longer on the server. Only File Menu item that works is Write Message.

Appreciate any feedback.

I am using TB version 102.7.2 on Win10 latest update. I use the preview function in Thunderbird to that I can read an email without opening it. I can't forward or reply to a message without opening the message. Instead, TB tries to forward or reply to the last opened message. This appears to have changed in one of the latest TB updates. I can't find a Tools option to change this. Any thoughts or help would be greatly appreciated. Thanks!

I had problems with thunderbird email text too small. Resolved that but now the title line with subject to and from is too large. How do I change it. Windows 11 latest version of thunderbird.

I can't get past the setup page. I know the email address and password are correct because I logged out of comcast and was able to log back in - so it must be the 'your full name' block that's holding things up. I tried several variations and my comcast id but, no dice.

What am I missing?

Just got a new desktop computer. Now my Thunderbird account shows THREE different folders labled inbox, not including the Inbox in Local folders. (Total of 4 inboxes) Some emails arrive in each folder; No 1 folder gets them all. Is there a way to consolidate all 4? I used to be able to check 1 Inbox. I also have 3 Sent folders, and some emails I send show up in 2, none in the 3rd.

Windows 10 reloaded after damaging crash. Thunderbird refused my old password(s) even when one opens my Virgin Media webmail. Removed stored password in Thunderbird. Back to the same "enter password" "login failed" "enter new password" - tried uninstalling and new download, no change . How to recover my previous use of Thunderbird?

In another question I received an answer to how to revert from beta to current version.

I realized I had another question somewhat related. When a problem occurs in beta, I know crash reports go in. Or are they going somewhere else?

I also know a report can be filed on bugzilla. I’ve done that and Felt like a spectator while everybody else fixed the problem.

Ought a person using beta not use this venue for such things?

Aggravations are fairly short lived with beta, I don’t mind if I am being helpful.

If I misunderstand and beta version is for “bug busters then I’m in wrong place.

And I need to revert.

Using Thunderbird 112.0b7 on Windows 11, with three accounts (1 IMAP, 2 Google Mail) and Unified Folders enabled, the Unified Folders Inbox will only show a few new/unread mails, but not the older mail in the inboxes.

When I toggle the "Show only unread messages" quick filter on and off, the other mails appear, but the process is very slow and it insists on scrolling to the oldest mail (>10 years) instead of remaining with the newest or selected item.

When new mails arrive, they (and only them) mostly show up in the Unified Inbox, but it's unreliable. E.g. when I was changing some Firefox account settings earlier, the email notification for that only showed up in the account's Inbox, not the Unified Inbox, until I switched back and forth between the two.

Overall I quite like this latest Thunderbird beta and it's almost made me switch back to Thunderbird (from Mailbird [no relation] or Betterbird), but this bug(?) has made me miss messages and the general performance, while vastly improved vs the last time I used TB, is still sometimes severely lacking (and lagging).

V111.0b2

I can't find my other mailboxes. When I open it, one of my mailboxes opens in a tab and the left pane where all of my mailboxes used to be visible only shows this one mailbox and all of its folders.

Tell me please. How can you install Thunderbird Daily with the Ukrainian language interface for testing? I did not find localization files for the 114 build on the Internet. I believe that it is necessary to allow the selection of the language in this collection for complete and easy testing of users from non-English-speaking countries. To find program translation errors.

I have a btinternet email account, using Thunderbird as a client on two different (Win 11) PCs.

The read status of email messages is not syncing between the two clients.

Is there a fix for this?

I believe this is a bug, but could be user error. I click the text color icon which opens the Text Color box. The last-picked color is always there and saved. But if I Choose a Color and then select one and save it to Custom Colors it only saves for the session I am in. If I close TBird and restart it the custom colors have all returned to Black. I also notice that on the Color Box that shows Basic colors on the left and the multicolor square on the right, that the Add to Custom Colors box is functional (but as I said above only saves for that session), but the Define Custom Colors box is greyed out.

I am wondering if this is a bug or something wrong with my installation. I am using TBird 102.10.1 in the latest version of Win 10.

Thank you.