Thunderbird Community Forum

I just installed Thunderbird on a second computer and I'm having serious issues with my email. The install recognized me without having to log in with my password. However almost all the emails are missing with the exception of one folder called Trash. There is nothing in the inbox and no sub-folders are showing. I logged out and then reopened Thunderbird and again it opened without asking for my password. It's very strange and alarming quite frankly. Everything worked quite well on the first computer so what gives with fiasco? Unless somebody comes up with a solid answer and fixes this, it will be the last time I use Thunderbird. Patrick

Since upgrade to 128.10.1esr, list of emails in local folders is visible, but cannot view email contents, cannot forward, cannot reply, cannot move, cannot delete.

IMAP folder functionality is all OK.

Occurs in both 64 bit and 32 bit versions of 128.10.1esr

After this occurred on 64 bit machine, we had 32 bit two machines running a previous version of Thunderbird that were still able to access (read, forward, delete, etc) emails in the same local folders (local folders are on network and accessible to 3 different computers).

After upgrading one of them, access to emails on local folders broke on that one, but still working on remaining machine running older version.

This means it is not corruption of local folders (e.g. folder repair and .msf deletion don't make any difference).

It seems to be a problem with this version since update.

How can this be fixed, do we need to wait for another update?

I have a new laptop and did a backup of my files on the older laptop (Windows Home) and restored them to the new laptop (Windows Pro). Then I installed Thunderbird on the new laptop and I already had e-mails on it. But there are thousands of e-mails in the wrong folders.

The Windows Home has Thunderbird 128.10.oesr (32 bit) and the Windows Pro laptop has Thunderbird 128.9.2esr (64 bit). What should I do? Should I uninstall Thunderbird on the new laptop? Then what?

I need to do something with a profile folder, right? But what?

Please help.

It's a mess right now.

How do I create a new mailing list? I'm trying to follow the instructions here, but with the address book open, I don't have "mailing list" as an option under 'File' 'New'. See screenshot attached.

https://support.mozilla.org/en-US/kb/how-create-and-use-mailing-lists-thunderbird

Thanks for your help.

After update 138.0.1 my profile is not "opening" emails.

I can see that im getting emails, i can see that i can send and make new emails, but the emails when i either click or double click them are "white".

I even tried reading the "source code" it shows nothing. I even tried going to the beta channel, but no avail, the issue persists.

Is there a cleanup, any file to delete? something?

Hello; Windows 10 & current version of Thunderbird. I am trying to add Messages Filters to filter out spam (getting more and more of that!) but the "OK" button on the add message filter is below the bottom of the screen. The window cannot be raised or resized to make the button visible. Photo below. Moving window does not allow me to raise window above top of screen. Keyboard (Alt-Enter) / Move will not work. Changed windows screen size just makes window larger but button still below bottom of screen.

Non-functional work around. Highlight Message name. Press Shift-Tab TWICE. Press ENTER. UGLY!

Tech since DOS 3.0

Thank you for your time and attention.

Headers are inconsequential, compared to the actual message content, I'm sure everybody will agree!

But on Thunderbird, recently, the headers take up almost HALF of the available space on the screen!

I have tried everything to reduce the message headers to ONE LINE (that is all it needs) but nothing works!!!

Have a look at FoxMail (screenshot below)! Compare it with how my Thunderbird looks (screenshot below)!

These are actual screenshots of what my entire screen looks like, with Thunderbird and FoxMail.

Foxmail has clean, simple, one line headers, with the message body taking up the maximum viewable space on the page! Thunderbird is almost 50% WASTED screen space!!!!

BTW the add-on / extension "Compact Headers" does not seem to work with the latest versions of Thunderbird.

Thank You!

I used to have an icon to change how the message list was displayed, and in particular it allowed me to sort emails into either threaded or unthreaded. It was next to the icon used to select columns to display, in the top right corner of the pane. It's disappeared and I can't find out how to get it back - can anyone point me in the right direction?

Hello,

I have settings set in account settings to apply signatures on replies and forwards, however it is not happening. What else can I change?

Thanks, Taylor

I've setup a filter rule to auto-reply to emails while I am on holidays and this works well. However, there are some businesses who will continue to have me on a cc list or in a team distribution list.

The idea is to only send an out of office reply once. I think Outlook does that from memory.

Is there a way to do it in Thunderbird or is this currently not do-able within the Thunderbird base product or via extension/addon?

Running Version 138.0.1 64bit.

Starting this morning, only one of my three Earthlink email addresses I have set up in Thunderbird is downloading email from the Earthlink POP server. I have verified there are messages using the Earthlink app and web mail. It seems to contact only that one email address host and not the other two. It seems it is not even looking for messages to download on the other two. If I right click on the email account in the left bar and select, "Get Messages", nothing happens in the bottom status bar for those two, but the third shows it contacts the server. All worked fine just yesterday. I am running Windows 10 and Thunderbird Portable. I am using McAfee AV. What can I do to get those two email accounts to work with the server again? Thanks!

Starting this morning, only one of my three Earthlink email addresses I have set up in Thunderbird is downloading email from the Earthlink POP server. I have verified there are messages using the Earthlink app and web mail. It seems to contact only that one email address host and not the other two. It seems it is not even looking for messages to download on the other two. If I right click on the email account in the left bar and select, "Get Messages", nothing happens in the bottom status bar for those two, but the third shows it contacts the server. All worked fine just yesterday. I am running Windows 10 and Thunderbird Portable. I am using McAfee AV. What can I do to get those two email accounts to work with the server again? Thanks!

Hello,

I am a super happy user of Thunderbird calendar since many years.

Now that my kids have a lot of activities I am facing an annoying display issue with the upper part of the calendar in the Week view showing all days event : it is too small to show all events at once and hence proposes a scrollbar to navigate inside it (the attached image shows it for Tuesday May 13)

To solve that, I would be super happy just to select the "horizontal line" separating the all day events pane from the one below and then drag it to increase the height of the all day events pane. Unfortunately this is not possible.

So my question is : how can I increase the height of all day events pane so that I can see all my all days events at once ?

Thank you very much for your help,

Thunderbird used to save emails with html formatting etc but now seems to only save text- that is when saving as a file. Is there a way to save emails with the html formatting intact? Thanks

duplicate of /questions/1512068 thread.

I am being flooded with SPAM emails as of Jan 1, 2025. I mark them as JUNK and Mozilla seems to not understand they are junk and continues to fail to block them. Also, ALL of my incoming emails are now being delivered to the TRASH folder instead of to the Inbox folder.

Moving from a Win 7 (v. 115.8.1) to Win 10 (v. 138.0.1) installation. I don't keep my profile in the default location in AppData but rather on a separate drive for data G:\tanguero88\mail\Thunderbird\... which on the new computer would just be H:\Thunderbird\ ... (i.e., not the same path).

No problem following the instructions at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer and even editing profiles.ini if necessary. The concern that I have is that the profile location is hardcoded in several files withing the profile folder, specifically prefs.js, folderCache.json, permissions.sqlite (binary file), addonStartup.json.lz4 (binary file) and extensions.json.

E.g. especially in prefs.js there are many user_pref entries that have the foldername embedded such as this one:

user_pref("extensions.bootstrappedAddons", "{\"es-AR@dictionaries.addons.mozilla.org\":{\"version\":\"2.6.3.1\",\"type\":\"dictionary\",\"descriptor\":\"G:\\\\tanguero88\\\\Mail\\\\Thunderbird\\\\Profiles\\\\p271pzrc.default\\\\extensions\\\\es-AR@dictionaries.addons.mozilla.org\",\"multiprocessCompatible\":false,\"runInSafeMode\":false,\"dependencies\":[],\"hasEmbeddedWebExtension\":false},\"pt-PT@dictionaries.addons.mozilla.org\":{\"version\":\"18.4.18.2\",\"type\":\"dictionary\",\"descriptor\":\"G:\\\\tanguero88\\\\Mail\\\\Thunderbird\\\\Profiles\\\\p271pzrc.default\\\\extensions\\\\pt-PT@dictionaries.addons.mozilla.org\",\"multiprocessCompatible\":false,\"runInSafeMode\":false,\"dependencies\":[],\"hasEmbeddedWebExtension\":false}}");

and others with pointers to addons and some whose function is not really evident.

Obviously, just copying the folder to the new computer and pointing the new Thunderbird installation to the new folder is not going to update these hardcoded filenames in the new installation without some kind of a "smart" import feature that makes all these little changes. It seems quite tedious (though not impossible) to go in with a text editor and do all these manually, though even then the .lz4 and .sqlite are binary files so not that easy either. And if I don't update, it would seem that something, sooner or later, will break!

This does not seem to have been documented in any of the articles on the subject that I've read. So what's the deal? Will Thunderbird recreate these? Will it choke on it? Will I just silently lose whatever settings these user preferences correspond to?

Thanks!

In the last 24 hours all messages in the "Inbox" (new and old) no longer have a "From" email address and default to my email address, at the bottom of the screen is the following message "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity Marcus Relton <my email address>". These emails once opened continue to be "unread", the option to typical options of a new email such as; delete are not available and they appear as if drafts. This is only occurring in the "Inbox", if mail is moved to another folder within the server folders or local folders the email appears and functions are normal. I read the following thread https://support.mozilla.org/en-US/questions/1457302, which only references updating the Inbox Flag Properties, however I do not have this option. See images of emails and properties for reference. (I have redacted my email address)

OS is Windows 11 Thunderbird is up to date as well. I have made no changes in the last 24 hours with the exception of adding a new "Tag" for email identification.

I would appreciate any help. Thanks Kristen P

Why is it that sometimes I cannot use edit > paste as quotation. Sometimes I can then simply paste the text but sometimes not. I can't paste at all, that is. If I can't paste at all, but I paste into Notepad, then I can copy that plain text into TBird and it shows up. Different format but I don't really care about that.

This has been going on for years thru many TBird versions. And I cannot see any pattern in when pasting or pasting-as-quotation fails. It seems completely random.

Is there anything I can do to fix the problem? or better troubleshoot?

Thanks, Jeanne (Windows 11, TBird ver. 128.7.1esr (32-bit))