Showing questions for topic:

Outlook export CSV fails to assign fields properly when importing address book

Somewhere along the line, I lost all the entries in my Thunderbird address book. I tried to import from Outlook to repopulate it. This turned into a disaster. When I get … (read more)

Somewhere along the line, I lost all the entries in my Thunderbird address book. I tried to import from Outlook to repopulate it. This turned into a disaster.

When I get to the point where I can select the field, the destination they are mapped to make no sense whatsoever. For example, the Middle Name maps to the Last Name field. OK. Bad guess. But then all the drop down shows as options is Last Name. I cannot map it to middle name. The address book drop down only allows you to select what it is already set to.

Company Yomi (whatever that is) is mapped to Notes. At the end of the list, the source field Notes is shown and no destination mapping is available at all, so what happens if I select it.

Solved 3

cardbook edits not saved

Needed to edit an address. 2 problems: 1. somehow part of the address appears in the drop-down = home/work/mobile. How do I delete it? 2. edits are not saved (yes I have… (read more)

Needed to edit an address. 2 problems: 1. somehow part of the address appears in the drop-down = home/work/mobile. How do I delete it? 2. edits are not saved (yes I have clicked save). Permissions all seem good.

Solved 1 9

Address sidebar contents disappear after turning on to send message. The side bar is still there but no contents.

Address sidebar CONTENTS disappears after turning on to forward or send a message, The sidebar is still there but empty of addresses, which do appear for about a second o… (read more)

Address sidebar CONTENTS disappears after turning on to forward or send a message, The sidebar is still there but empty of addresses, which do appear for about a second on opening the forward message tab.

thank you Ron Herron
Solved 3 117

The New Email Add Recipient folder is empty and contents moved to People Folder. Need to move them back!

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight the PEOPLE email list it could be moved back to the ADD RECIPIENT list but that does not appear to be possible.

What is the solution????????

Locked 3 18

Move email contacts from People folder back to New Email Add Recipient folder do to Mozilla update error.

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight the PEOPLE email list it could be moved back to the ADD RECIPIENT list but that does not appear to be possible.

What is the solution????????

Locked 3 36

Move Firefox PEOPLE folder email list back to the NEW EMAIL ADD RECIPIENT folder which disappeared.

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight/select the PEOPLE email list it could be moved back to the ADD RECIPIENT list/folder but that does not appear to be possible.

What is the solution????????

Locked 1 54

I'm getting the wrong correspondent listed for some emails.

Recently, when reviewing my emails the correspondent is NOT correctly listed. It's another entry in my contacts with no connection to the email, which IS in my contacts. … (read more)

Recently, when reviewing my emails the correspondent is NOT correctly listed. It's another entry in my contacts with no connection to the email, which IS in my contacts. It's getting worse and worse, happening more frequently. The header info is correct within the email, but it doesn't display correctly in the correspondent field. Checked my email provider, and they are listed correctly there.

How do I get the correct correspondent to be listed for the corresponding email within thunderbird?

Locked 4 36

Thunderbird won't completely delete an invalid email address

I deleted an old email address for a friend, but every time I email her, the auto-complete feature includes both the current email address and the one for her old job. I'… (read more)

I deleted an old email address for a friend, but every time I email her, the auto-complete feature includes both the current email address and the one for her old job. I've deleted that one, and it doesn't seem to show up in the Address Book anywhere, so why does it keep coming up in the auto-complete?

It's annoying to me and to the place of employment to have the emails go to the wrong address when I'm not watching very carefully.

How can I make sure this doesn't happen again?

Solved 2 63

Use "help" re mailing list and to create it says to select 'File>New but I cannot find 'File' in 'Address Book'

Trying to set up a mailing list for emails. Not sure how to set up a group that I can use to list names and emails. Went to help. Instructions said to > open address… (read more)

Trying to set up a mailing list for emails. Not sure how to set up a group that I can use to list names and emails. Went to help. Instructions said to > open address book > select file > new > mailing list. I went to address book ok but cannot find 'File' there.

Am after assistance in getting mailing list set up.

Thanks

Solved 2 27

Thunderbird Still Syncs Gmail Contacts Even Though I have no Gmail Account in TB

Thunderbird still syncs Gmail contacts even though I have no Gmail account in TB. I imported a Vcard into TB and deleted a couple contacts. Went back into Gmail contacts … (read more)

Thunderbird still syncs Gmail contacts even though I have no Gmail account in TB. I imported a Vcard into TB and deleted a couple contacts. Went back into Gmail contacts and had to restore them.

Why does this happen?? James

Solved 7 155