Showing questions tagged:

WHERE ARE MY ASKED QUESTIONS!!!!??

I asked a question, received an email confirmation. I've spent 10 minutes trying to find said question in my profile. NOTHING! ANYWHERE! If your instructions are useless… (read more)

I asked a question, received an email confirmation. I've spent 10 minutes trying to find said question in my profile. NOTHING! ANYWHERE! If your instructions are useless how are your claims of competence as a browser any different? Why is use, or even the simple attempt to use your well touted product so bloody frustrating?

Solved Archived 3 111

Privacy Protection Plan upgrading

Hello, I currently have annual subscriptions for both Monitor+ & VPN. How do I get credit for the remainder of both subscriptions applied to the $8.25/mo. Privacy Pro… (read more)

Hello,

I currently have annual subscriptions for both Monitor+ & VPN. How do I get credit for the remainder of both subscriptions applied to the $8.25/mo. Privacy Protection Plan? I tried to upgrade through my Mozilla account profile & it was only going to credit from Monitor+.

I looked through all of the FAQs before writing this. There was a question about upgrading from VPN & Relay, but not specifically upgrading from VPN & Monitor+ annual subscriptions.

Also, will/does the Privacy Protection Plan still cover 5 devices that the stand alone VPN does?

Thank you.

Archived 3 276

bookmarks

I just installed Firefox on my Android phone and chose it as my default browser. I wiuld like to import all my Chrome info - bookmarks, passwords briwsing history, etc. H… (read more)

I just installed Firefox on my Android phone and chose it as my default browser. I wiuld like to import all my Chrome info - bookmarks, passwords briwsing history, etc. How do i do that?

Archived 1 186

Hacked

Someone is hacked my accounts so can you check them and out of my accounts my device only vivo others apple product is chased me please help me 🙏

Archived 3 129

Unable to sync devices due to no option in android app

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan … (read more)

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan a QR code within the firefox mobile app.

Unfortunately, the option to scan a QR code does not seem to exist in the current version of the app. In the sync settings, there is no way to open a QR code scanner. Opening it via the camera or icon in the URL bar on the app brings me to a page saying "you have to do this within the firefox app!".

The only solution I've found is to log out of my mobile app, then I unlock the option to scan a QR code to log me back in. I'm sure this is not intentional behaviour; I suppose this is more of a bug report than a support request but I wasn't sure where to post this.

Archived 3 205