Firefox Community Forum

Hi! I didn't set up a passkey on PayPal Business and the best that PayPal can figure, it was done by Firefox. I don't have the PIN for this passkey and I can't set-up another passkey because my account "already has a passkey". I can't change the passkey PIN because I don't know the PIN. I'd like to know:

• Why would Firefox set up a passkey on PayPal business for me? ( I think that should be my decision, thank you very much.)
• Given that one was "set-up" for me; where is the passkey hidden? Any clues on that?
• Is there anyway to get Firefox to undo the passkey (or tell me the PIN) that I didn't request so I don't have to switch to Edge just to go to PayPal Business. It's ridiculous!
• Has this happened to anyone else or has anyone heard of this.

The work around that PayPal recommended is that I go to PayPal from another browser. I always use Firefox and sort of resent having to switch browsers for this reason just for this account. From Microsoft Edge and I can go to my PayPal business account and just sign in with my password and there is no request for a passkey PIN. I'm not setting up a passkey at this point, which would only be wrong if I use Firefox to log on. So I'll stick with switching to Edge for the time being! Maybe someone can give me a clue.

PS: I tried to get a screenshot of the pop-up related to this issue that says "requested by Firefox" but I wasn't allowed to get a screenshot from there.

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

i have been using this email address [email 1 removed] and it wont let me to sign in or reset password i do have another email address which is no longer use its been hacked ([email 2 removed]) is it possible to change the email address to [email 1 removed] so i can continue using that email [email 1 removed]

thanks

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.