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Restore bookmarks unsort (Unwanted sort)

I have tried to import saved bookmark (Firefox json and html save). It restores the file but automatically unsorts the booksmarks from folder and all file the links go to… (read more)

I have tried to import saved bookmark (Firefox json and html save). It restores the file but automatically unsorts the booksmarks from folder and all file the links go to my bookmark toolbar. I want to restore the way I organized them originally.

Asked by spumae 7 hours ago

Last reply by spumae 19 minutes ago

Lost all synced data

I reset my windows and downloaded firefox but all my data synced to my previous firefox on this same account has been lost. Please help me recover that synced data includ… (read more)

I reset my windows and downloaded firefox but all my data synced to my previous firefox on this same account has been lost. Please help me recover that synced data including bookmarks, logins, passwords, etc.

Asked by Kevin Joseph 41 minutes ago

Extension Won't Download (proctoru)

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have … (read more)

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have to use Chrome which is a problem on its own. How can I force firefox to let me download this extension.

Asked by brianbbking 58 minutes ago

Last reply by brianbbking 57 minutes ago

Browser no longer allows me to log into my ISP's website

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved c… (read more)

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved correctly, but when i try to log in the sit it says they are incorrect, which they are not.

At first I thought the issue was with my ISP's website, so I was on the phone to them and together we tried crhome and edge and the log ins worked just fine, but not with the Firefox browser.

So sadly either something you changed in that update seems to be messing with the log in on this site and possibly others or possibly one of the add ons I use with it together with the browser is now causing an issue and is interferring I wouldn't have the first clue.

Asked by Mark397 1 hour ago

Firefox asks for my Primary Password 3 times

I've been having trouble with the Primary Password on Firefox for years. Sometimes it didn't ask me for it at all, sometimes randomly after half an hour and now since a y… (read more)

I've been having trouble with the Primary Password on Firefox for years. Sometimes it didn't ask me for it at all, sometimes randomly after half an hour and now since a year I've been having to type it in three times in total, before Firefox let's me do my thing. What's really weird: The second time the pop-up comes up there are already some characters in the password field and I have to delete them to start typing my Primary Password anew. But lately it always takes three times of typing in the password, until the pop up doesn't come up again. That's stealing a lot of my time and I have no idea what's the reason or what's causing it.

Can anybody help out?

Asked by young_jay 3 weeks ago

Last reply by young_jay 2 hours ago

pop up ads response to Paul

someone named "Paul" emailed me about my pop up ad problem - not sure how to reply to him - Paul, thank you but I am an old Luddite. Don't understand what you mean by "Ar… (read more)

someone named "Paul" emailed me about my pop up ad problem - not sure how to reply to him - Paul, thank you but I am an old Luddite. Don't understand what you mean by "Are these pop-ups the GDPR cookie preferable notices?:

When I open a website -- say CNN.com for example -- I see ads on the home page, then when I click on a link to go to an article I see a bunch of ads all over the place.

Asked by larryfried123 3 hours ago

Saved Settings

About 3 months (or so!) ago, Firefox stopped saving the setting: Logins and Passwords Ask to save logins and passwords I set it for it to always ask, if I don't, any … (read more)

About 3 months (or so!) ago, Firefox stopped saving the setting:

Logins and Passwords

   Ask to save logins and passwords

I set it for it to always ask, if I don't, any saved passwords won't load when signing into a site. Now, each day, or anytime I close Firefox, I have to click on Settings and click inside the box. Once I do that, the passwords will load for me.

I have untinstalled and reinstalled Firefox.

Any suggestions or do you know if anyone else has experienced this issue?

Asked by tricimo 4 hours ago

pinned tab won't go away

There is a pinned tab that shows up on start-up that I cannot get rid of. I have unpinned the tab and exited Firefox but everytime I return it shows up again. I have even… (read more)

There is a pinned tab that shows up on start-up that I cannot get rid of. I have unpinned the tab and exited Firefox but everytime I return it shows up again. I have even removed and reinstalled Firefox.

Help. This is annoying.

Asked by jsyeager 6 hours ago

old tabs reopening after updates

hi, back a month later after posting this ( https://support.mozilla.org/en-US/questions/1387447 ) i didn't get a chance to implement the solution because by the time i ha… (read more)

hi, back a month later after posting this ( https://support.mozilla.org/en-US/questions/1387447 )

i didn't get a chance to implement the solution because by the time i had received it, i had already opened everything back up manually, and closed out firefox multiple times (when i first started up and noticed missing tabs), which i presume created a new session. i can soundly say its happened and i think i've pinned down the issue. it seems that when i update firefox, it restarts tabs from around the time of the previous update. is there something that could be causing this? i've scrounged my session back up data, and none of them contain my previous tabs, and my alternate session doesn't either. my actual previous tabs are shown in my recent history, so there should be no reason it opens tabs from august right? this time after the update firefox disabled all of my add-ons and my theme, which it has never done to me before.

(i also noticed two login.json from may and june respectively that have been labelled corrupt. could that be an issue? my latest one however, seems uncorrupted, from the day of and day before posting this reply.)

if you could kindly help me, please do. thank you in advance.

Asked by lourdes. 10 hours ago

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 1 week ago

Last reply by OdeonFF 11 hours ago

Firefox Sync: does changing the firefox account password re-encrypt the sync'ed data?

I have been using sync from day one: best thing ever regarding my productivity. AFAIK, credentials get encrypted before sent to the FF cloud, using information derived fr… (read more)

I have been using sync from day one: best thing ever regarding my productivity. AFAIK, credentials get encrypted before sent to the FF cloud, using information derived from my password.

Short version: what happens when I change the Firefox account password?

Long version: I'm thinking of replacing my current password, with a very long one. If I do so, will there a re-upload of my data take place? Will my credentials on the cloud become harder to crack (assume that the new password is longer and more complex).

Asked by Michail Pappas 2 days ago

Last reply by Michail Pappas 14 hours ago

Firefox dragging cursor on left side of browser window goes back a page???

Hello, I have the most recent firefox update 105.0.1 (64-bit). I'm currently using the desktop / PC version. When I drag my cursor to the left side of any webpage, click … (read more)

Hello, I have the most recent firefox update 105.0.1 (64-bit). I'm currently using the desktop / PC version. When I drag my cursor to the left side of any webpage, click and drag upwards, firefox acts like i've pressed the back button! I've been trying to get some work done, which includes clicking and dragging things, so this is incredibly frustrating! I've already turned off browser.gestures in about:config, and now I'm not sure what to do! Please help me! ): This also happens when I click and drag from the left side of the page, to the right side of the page.

Asked by runnyyolkyummy 14 hours ago

My Firefox slows down and also won't allow me to log into my Youtube/google account.

I've taken a number of steps that I've researched ranging from clearing cookies, to resetting firefox, to complete reinstallation of Firefox itself. I've also ran a full … (read more)

I've taken a number of steps that I've researched ranging from clearing cookies, to resetting firefox, to complete reinstallation of Firefox itself.

I've also ran a full diagnostic with my ISP and determined my router and internet are 100% functional. This just started happening out of nowhere roughly 3-4 days ago.

I have not installed any add ons or turned on any extentions. I've done nothing to customize my browser at all.

When I go to Youtube, either I can't log in or when I am logged in it says I am not connected to the internet. This has never happened to me before.

Please help.

Asked by demo_war_tss 1 day ago

Last reply by demo_war_tss 15 hours ago

marking function out of order

My marking function is out of order in the web. I can mark texts in Word and other programmes, but not online. E.g. mark a websiteaddress to copy it or mark text. I use a… (read more)

My marking function is out of order in the web. I can mark texts in Word and other programmes, but not online. E.g. mark a websiteaddress to copy it or mark text. I use a graphic pad as a mouse, but that works fine. Otherwise I couldn't mark on other programmes. The problem is only online on websites. I also can't move Google Maps anymore. Thanks for your advise.

Asked by dave.the.beaver 22 hours ago

Last reply by dave.the.beaver 21 hours ago

Printers view problem

Good morning, I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\\print_s… (read more)

Good morning, I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\\print_server\name_printer". Please check this because this problem occurs in many users in my company.

This problem not occurs in Google Chrome. Thank you for handling the matter quickly. :)

Asked by m.aniolek 3 days ago

Last reply by m.aniolek 1 day ago

Unable to continue with a program

I signed onto nsp.org with Firefox to complete required education. Now this program on the website will not let me continue. I need to delete this communication; and will… (read more)

I signed onto nsp.org with Firefox to complete required education. Now this program on the website will not let me continue. I need to delete this communication; and will have to use another browser, as Firefox will now work for National Ski Patrol website. Please please have someone call me at [Edited out phone # for privacy & security reasons] and assist me with this issue. I must complete this education today. Many thanks. Sylvia Talley [Edited out phone # for privacy & security reasons]

Asked by snowmedic 1 day ago

Taskbar won't come up over Firefox ONLY

Same as this problem: [hidden] My taskbar is set to auto hide and I want to keep it that way. Other chromium based browsers does not have this problem. When I hover my m… (read more)

Same as this problem: [hidden]

My taskbar is set to auto hide and I want to keep it that way. Other chromium based browsers does not have this problem. When I hover my mouse to the bottom of the screen, the Windows 10 Taskbar won't appear. Only when I press the windows key, then it appears. This has been happening on both of my computer for a long time now and it's very frustrating. I am sure I am not in full screen mode. Restarting the browser, or windows explorer or the PC doesn't work. Reinstalling FF also does not work. Finally trying to switch completely to FF but this is keeping me from doing it. Any help would be appreciated.

Asked by sadmanssajid 1 day ago