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firefox crashing in troubleshoot mode and even after removing .mozilla

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied… (read more)

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

Asked by keith stone 2 weeks ago

Last reply by Wayne Mery 1 hour ago

can no longer view pdf

Hello, Since the update I am unable to view pdf within xero and actionstep. These are important programs I require the viewing of the pdf for my employment. Can you le… (read more)

Hello,

Since the update I am unable to view pdf within xero and actionstep. These are important programs I require the viewing of the pdf for my employment. Can you let me know if there is a new setting that requires activation or if there has been a change. I have attached an image for you to see that it does not load.

Thank you

Tracy

Asked by smudge_tac 1 day ago

Last reply by markwarner22 5 hours ago

  • Solved

Bizarre message and actions in updating

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted … (read more)

I'm on a Mac running OS 10.14.6. I have consistently updated, and currently have Firefox 115.20.0esr. Yesterday a tax website said my Firefox was out of date, and wanted me to update. From within Firefox I clicked to update, and it downloaded an installer. But when I installed this new update, it's the same version: 115.20.0esr.

Can you shed any light on this? Is there any reason to keep this "new" version of Firefox?

Thank you for your help!

Asked by austinb7 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

My Firefox is using a lot of data; I don’t know why.

My Firefox is using a lot of data; I don’t know why. I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I n… (read more)

My Firefox is using a lot of data; I don’t know why.

I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I need to do in this situation? I tried to stop the internet connection using outbound rules, but it did not work. It is still using the internet. What is the reason my browser has high data usage? I have high data usage; in fact, in the past 12 days, we've used 30+ GB of data.

Asked by Adib 2 weeks ago

Last reply by markwarner22 6 hours ago

Firefox Showing UK Currency in US?

For whatever reason, when I open certain websites in Firefox, it shows the prices in UK currency including VAT, but when I open the same websites in Chrome, they show up … (read more)

For whatever reason, when I open certain websites in Firefox, it shows the prices in UK currency including VAT, but when I open the same websites in Chrome, they show up in US currency. The Windows region setting and the VPN connection is the exact same for both. The difference is the browser.

Is there some setting in Firefox that makes it think I am in the UK, and if so, how do I change that?

Asked by firefox.chuck 1 day ago

Last reply by Qaf Aduka 19 hours ago

Problem with Firefox reinstall

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried s… (read more)

my wife's copy of Firefox picked up a virus. After trying several other things, I saved the profile, uninstalled FF, and installed the latest version. But when I tried starting FF I got an error message: Your Frefox profile cannot be loaded. It may be missing or inaccessible.

Asked by Barry Gold 2 days ago

Last reply by Barry Gold 20 hours ago

Error: a network protocol violation that cannot be repaired

Hi everyone. This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585 I mean something else could hav… (read more)

Hi everyone.

This could be related to the corrupted file I had that was solved here: https://support.mozilla.org/en-US/questions/1492585

I mean something else could have been corrupted. I've been getting the following error on a website:

> "The site at [url] has experienced a network protocol violation that cannot be repaired. > > "The page you are trying to view cannot be shown because an error in the data transmission was detected."

I thought it was a website issue. But it worked fine in Edge.

I tried the Ctrl+F5 but nothing changed (also tested the website in private browsing in both FF and Edge; still works fine in Edge).

Thanks!

Edit: I launched the factory settings profile from about:profiles (last used years ago when I moved my main profile from an older PC) as a test and the issue persists.

Asked by Joey 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Signing into Yahoo mail after Windows 10 to Windows 11 upgrade

I just upgraded my Dell desktop from Windows 10 to Windows 11. Virtually all software works fine, and I can sign into Yahoo / ATT email using MS Edge, but when I attempt… (read more)

I just upgraded my Dell desktop from Windows 10 to Windows 11. Virtually all software works fine, and I can sign into Yahoo / ATT email using MS Edge, but when I attempt to sign into Yahoo email via Firefox, sign-in fails and says "something has gone wrong". I am stuck. Any suggestions on how to fix this bug??

Asked by uvlaw 1 day ago

Last reply by jonzn4SUSE 1 day ago

Your browser is no longer supported

when open instagram or facebook i get this Your browser is no longer supported i try to download firefox i get this You have OS X 10.10.5. The application requires O… (read more)

when open instagram or facebook i get this Your browser is no longer supported

i try to download firefox i get this You have OS X 10.10.5. The application requires OS X 10.12 or later.  

my lap top macbook 2014 any help thx

Asked by Mr O 1 day ago

Last reply by James 1 day ago

Firefox 135.0 conflict with Outlook

Why does Firefox 135.0l not allow sending emails via Outlook? Repeating redirects detected. clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X… (read more)

Why does Firefox 135.0l not allow sending emails via Outlook?

Repeating redirects detected.


clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X-Redir-Error AsMgcsYBzMnOKJZI3Qg|AsMgcsYBKQUkJ5ZI3Qg|AsMgcsYBjLWOJZZI3Qg|AsMgcsYBpo7hI5ZI3Qg|AsMgcsYBBlnEIZZI3Qg|AsMgcsYBIsGkH5ZI3Qg|AsMgcsYB6IjFHZZI3Qg|AsMgcsYBaHQrHJZI3Qg|AsMgcsYBnoh5GpZI3Qg|AsMgcsYBCsEMGZZI3Qg|AsMgcsYB7_qAF5ZI3Qg X-FEServer CH3P220CA0008 Date:2/8/2025 11:13:12 PM

Asked by jkwood307 3 days ago

Last reply by LC 1 day ago

Different colors used in toolbar after upgrade - almost unreadable - what to do?

Firefox 114.0.1 https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-02-11-10-08-03-3077a4.png Firefox 135.0 https://assets-prod.sumo.prod.webse… (read more)

Firefox 114.0.1 https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-02-11-10-08-03-3077a4.png Firefox 135.0 https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-02-11-10-08-57-f4934b.png

After upgrade from Firefox 114 to 135, toolbar has changed and is almost unreadable. What can I do?

I use Windows 10.

Asked by bflmpsvz 2 days ago

Last reply by markwarner22 1 day ago

  • Solved

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox but not using Chrome?

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking "Somethi… (read more)

ATT.NET is blocking my access to ATT/Yahoo email from my ATT.net account using Firefox ''but not using Chrome?'' I have stopped all tracking and cookie blocking

"Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. If you were using an app, close this page. Otherwise, start over."

Asked by STARKNIGHT 1 week ago

Answered by STARKNIGHT 1 week ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 1 week ago

Last reply by jscher2000 - Support Volunteer 1 day ago

connectivity at startup

on using firefox for first time, get message The connection has timed out The server at www.google.co.uk is taking too long to respond. The site could be temporari… (read more)

on using firefox for first time, get message


The connection has timed out

The server at www.google.co.uk is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

on re-try, problem disappears using 136.0 Beta 5 last daily update 12 Feb 2025

Asked by nooneroberts610 1 day ago

Paypal doesn't work on Firefox

I thought I had fixed this problem but now it doesn't work again: When I click to pay with Paypal, it goes to the site, looks like it is logging me in. And then says "… (read more)

I thought I had fixed this problem but now it doesn't work again: When I click to pay with Paypal, it goes to the site, looks like it is logging me in. And then says "Something Went Wrong Try Again Return to Merchant." It does not happen on Safari. Can someone walk me through a fix?

Asked by wwwoolf 1 day ago

Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge.

Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge. I periodically get the above displayed when I … (read more)

Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge.

I periodically get the above displayed when I am trying to log on to some web sites, if I open another browser I can connect.

Can someone explain if and how I can get around this please.

Asked by ann.langston 1 day ago