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Acronis reported that Firefox browser was infected with ransomware - Now FF will not launch - No permissions

Hi all, On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I… (read more)

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

Asked by r.oberin 1 week ago

Last reply by jonzn4SUSE 18 minutes ago

Firefox on WIndows 10, both in a desktop and a laptop.

In recent weeks, on both machines, Firefox occasionally disappears, about half a dozen times in total, and when I restart Firefox the window I had been using doesn't come… (read more)

In recent weeks, on both machines, Firefox occasionally disappears, about half a dozen times in total, and when I restart Firefox the window I had been using doesn't come back. The History tab has no trace of the lost window, nor of any of the tabs it had contained. It takes me a long time to try to "reconstruct" the lost window and tabs from memory, and I'm only ever partially successful. So these incidents are extremely annoying.

I use Avast software to protect my computers, and I tried to blame Avast for the above happening, but they denied being responsible. I allowed them to remote access my desktop PC, and they said that they could detect nothing wrong.

The problem has happened again this morning on my desktop PC, hence this report.

The two computers are not linked in any way other than accessing the internet via the same cable out of the house, so I don't think that some kind of "cross-infection" could have caused Firefox on both to become unreliable. Of course, both machines automatically update their versions of Firefox and Windows 10.

Asked by Lloyd Walters 19 minutes ago

Graphical Glitches and video freezing - Firefox 102.3.0esr-1~deb10u2 (Debian 10)

Every time I login to my desktop it tries to restore Firefox and in turn Firefox tries to restore it's session, however all I get is a mess of graphical glitches, the int… (read more)

Every time I login to my desktop it tries to restore Firefox and in turn Firefox tries to restore it's session, however all I get is a mess of graphical glitches, the interface doesn't even load, I get a window border and usually a copy of the KDE splash screen. I then have to kill the process, which of course means it looses my session so when I re-open it I get nothing, all my open tabs are gone and there is no restore session option.

Further, it can't even play streaming videos properly anymore. After one or two episodes of a TV show its lagging sometimes by minutes, eaten gigs of ram and the video often gets stuck, the audio helpfully carries on with a frame of video from about 5 minutes ago. This is not an exaggeration, I had a YouTube video where it changed to a graph with a voice over, after 5 minutes I started to notice the voice over was talking about things not on that graph and sure enough the video had frozen. Its an i9 10850K with 32GB of RAM. The previous version of Firefox didn't mind restoring a session with over 350 tabs and plenty were videos, this one can't handle 2 when one is a video without freezing or locking up the whole browser.

No other apps/ programs on this PC are having any issues, it is only happening in Firefox, I can for example open a media player and play a video just fine while the video is stuck in the browser or it has the graphic glitches. I also tried opening another instance of Firefox while it had the graphical issue, the new instance started and created a new entry on the task bar, but switching to it gave the same display as the broken one, I can't tell you what tabs either had open as nothing inside the window was rendered at all, not even the menu bar which I set to always being visible.

Asked by BasilFawlty 1 day ago

Last reply by jonzn4SUSE 35 minutes ago

Windows 10: Alt-tabbing sometimes causes Firefox to freeze momentarily

As far as I can tell, this has something to do with Firefox aggressively offloading stuff from memory to storage. When I alt-tab at times, Firefox completely freezes. Eve… (read more)

As far as I can tell, this has something to do with Firefox aggressively offloading stuff from memory to storage. When I alt-tab at times, Firefox completely freezes. Every Firefox window hangs on a single image and I am unable to interact with anything for a few seconds. During these seconds, I can see the memory % in the Windows Task Manager slowly climbing until Firefox unfreezes itself, so it seems to be loading stuff back into memory. For example, it'll climb from 55% to 70%, taking its sweet sweet time. I also see some disk usage with 'System' during this time.

This behavior occurs even when I'm active on the browser and at 50% memory. It seems to occur more often once I hit the 60% memory mark.

I'm almost certain that this is a Firefox-specific issue, because I can interact with any other program during this period. It is only Firefox that stops dead in its track.

Is there a way to make this behavior less aggressive? I'd rather not have my alt-tabs freeze every few minutes.

Asked by Arcotash 2 hours ago

Last reply by Arcotash 2 hours ago

Firefox crashes repeatedly even in Troubleshoot mode

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I g… (read more)

Hi, this is an ongoing problem, but I just submitted my first crash report. I can open the browser, but it crashes- it seems randomly, after I've had it open a while. I generally have 4 or 5 tabs open, not a ton. Running Windows 10 Pro version 21H2. Not sure why I'm including crash id in a community support group, but you said to do so...

b1c0c1af-7c94-448f-97dd-d40b79ff4731

Asked by adalgisa_b 6 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Firefox pink visual display errors and bugs (Flickering and others)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was … (read more)

So something off has been happening to firefox with me recently, I am having like visual errors and firefox has been acting weird lately, I remember yesterday when I was going to bed I noticed one of my tabs in firefox was flickering pink and what not, And I kinda thought it was a bug and closed itt off then closed firefox off and went to bed, Cue today same thing happened expect the effect was much more bigger, The screen was flickering alot with pink, Some display errors, And I am noticing pink lines that are still there ontop of my tabs and browser entirely, The other windows are not affected by it, Something is off, The screen was flickering in a way like I can see my desktop entirely along with the browser page and so on

I actually do not know the reason but I do feel like its firefox related, Yes I disabeled hardware acceleration and so far I still see the pink lines, Yet nothing is happening aside from the pink lines and I still don't trust it

I don't know what to do need help, Thank you very much

Asked by Seahorsielol 1 day ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Firefox doesn't load Captcha pages

When I try to go to a page that uses Capcha to verify my browser it doesn't display, It will in TOR, Chromium, just not firefox. Now, I can't reach 90% of the sites I usu… (read more)

When I try to go to a page that uses Capcha to verify my browser it doesn't display, It will in TOR, Chromium, just not firefox. Now, I can't reach 90% of the sites I usually go to (DICE, Glassdoor, etc. Current version & Things: Application Basics


Name: Firefox Version: 102.3.0esr Build ID: 20220912135840 Distribution ID: User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Linux 5.19.0-2-amd64 #1 SMP PREEMPT_DYNAMIC Debian 5.19.11-1 (2022-09-24) OS Theme: Clearlooks / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 6.7 GB Disk Space Available: 282 GB

Crash Reports for the Last 3 Days


Firefox Features


Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org

Remote Features


Remote Processes


Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Isolated Web Content Count: 2

Type: Preallocated Count: 3

Type: Socket Count: 1

Add-ons


Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Name: AdBlocker Ultimate Type: extension Version: 3.7.19 Enabled: false ID: adblockultimate@adblockultimate.net

Name: Augmented Steam Type: extension Version: 2.3.3 Enabled: false ID: {1be309c5-3e4f-4b99-927d-bb500eb4fa88}

Name: Calendly: Meeting Scheduling Software Type: extension Version: 2.7.2.0 Enabled: false ID: firefox_extension@calendly.com

Name: DuckDuckGo Privacy Essentials Type: extension Version: 2022.8.25 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: LibreOffice Editor Type: extension Version: 2.18.7 Enabled: false ID: {223b662b-a5c4-489f-beea-ee572fab24c0}

Name: Shodan Type: extension Version: 0.3.2 Enabled: false ID: jid1-AWt6ex5aPvWtTg@jetpack

Name: Steam URL Opener Type: extension Version: 0.0.6 Enabled: false ID: {85252760-c586-4180-8788-c50234c0ac08}

Graphics


Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: x11 Desktop Environment: mate Target Frame Rate: 60 GPU #1 Active: Yes Description: KAVERI (, LLVM 14.0.6, DRM 2.50, 5.19.0-2-amd64) Vendor ID: 0x1002 Device ID: 0x1315 Driver Vendor: mesa/radeonsi Driver Version: 22.2.0.0 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 1366x768@60Hz scales:1.000000|1.000000 DisplayCount: 1 Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: disabled by default: Disabled by default blocklisted by env: Blocklisted by gfxInfo blocked by runtime: Cannot be enabled in release or beta WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta X11_EGL: available by default DMABUF: available by default VAAPI: disabled by default: VAAPI is disabled by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default



Media


Audio Backend: pulse-rust Max Channels: 6 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 43.08ms (4.65) Output Devices Name: Group Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI): Input Devices Name: Group Monitor of Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Monitor Source of Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI):

Enumerate database

Environment Variables


DISPLAY: :0 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/tmick/.mozilla/firefox/2ue7dr1j.default-esr/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: /usr/lib/firefox-esr/firefox-esr MOZ_CRASHREPORTER_RESTART_ARG_1: MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/tmick/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/tmick/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib/firefox-esr/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: MOZ_SAFE_MODE_RESTART: MOZ_APP_RESTART: 1

Experimental Features


about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments


TCP rollout, Phase III (TCP on by default for 95% EXISTING ESR profiles): control

Important Modified Preferences


browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220912135840 browser.startup.homepage_override.buildID: 20220912135840 browser.startup.homepage_override.mstone: 102.3.0 browser.tabs.loadInBackground: false browser.urlbar.maxRichResults: 12 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true dom.security.https_only_mode_ever_enabled: true dom.security.https_only_mode_ever_enabled_pbm: true dom.security.https_only_mode_pbm: true extensions.lastAppVersion: 102.3.0 font.internaluseonly.changed: true gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_SOFTWARE_GL idle.lastDailyNotification: 1664653872 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1660850675 media.gmp-gmpopenh264.version: 1.8.1.2 media.gmp-manager.buildID: 20220912135840 media.gmp-manager.lastCheck: 1664653621 media.gmp-manager.lastEmptyCheck: 1664653621 media.gmp.storage.version.observed: 1 media.peerconnection.enabled: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1664556466 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1664653874119 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.remote_settings.crlite_filters.checked: 1661004384 security.remote_settings.intermediates.checked: 1660936953 security.sandbox.content.tempDirSuffix: 92179baf-be01-4048-86c9-d29af47379d3 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1664654233 services.sync.lastSync: Sat Oct 01 2022 18:19:46 GMT-0500 (Central Daylight Time) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1663607207

Important Locked Preferences


fission.autostart.session: true

Places Database


Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.35 Version in use: 4.35

NSS Expected minimum version: 3.83 Version in use: 3.83

NSSSMIME Expected minimum version: 3.83 Version in use: 3.83

NSSSSL Expected minimum version: 3.83 Version in use: 3.83

NSSUTIL Expected minimum version: 3.83 Version in use: 3.83

Sandbox


Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported

Rejected System Calls


Startup Cache


Disk Cache Path: /home/tmick/.cache/mozilla/firefox/2ue7dr1j.default-esr/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)


Accepting Connections: false URL:

Printing


Modified print settings


Asked by Tim 3 days ago

Last reply by techguy150 4 hours ago

  • Solved

Audio stops when monitor turns off and on

So this problem is isolated with Firefox as it doesn't happen with Edge or VLC on this pc. If I have Twitch or Youtube, probably any other audio or video playing, open wh… (read more)

So this problem is isolated with Firefox as it doesn't happen with Edge or VLC on this pc. If I have Twitch or Youtube, probably any other audio or video playing, open when I turn the monitor off the audio will no longer go through properly when it is turned back on. The video is still playing fine but the audio isn't going through properly. Refreshing the page fixes the issue.

I have made sure to disable all other audio outputs and defaulted the current HDMI output. Audio playback works fine on every other application that I have tried.

Running Windows 11.

Asked by joshs1331 19 hours ago

Answered by joshs1331 6 hours ago

My website loads slow on the mozilla firefox

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Tha… (read more)

Hi everyone I want to know why my website gets slow and sometimes the browser crashes when I open mywebsite. Please guide me if anyone else is facing a similar issue. Thanks

Asked by resi4u1 20 hours ago

Last reply by jonzn4SUSE 7 hours ago

Firefox freezes PC permanently at unpredictable times, forcing me to force-restart pc

This problem appears to have been around for years. However, I have never experienced it. I installed Firefox 105.0.1 (64-bit) on 2022-09-24 and since then I have been ex… (read more)

This problem appears to have been around for years. However, I have never experienced it. I installed Firefox 105.0.1 (64-bit) on 2022-09-24 and since then I have been experiencing it. The PC freezes and the only solution is a reset. When I check the logs I find: Warnings like this: The Desktop Window Manager process has exited. (Process exit code: 0xe0464645, Restart count: 4, Primary display device ID: NVIDIA GeForce GTX 1080)

Errors like this: Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1949, time stamp: 0xcb12e58e Exception code: 0xe0464645 Fault offset: 0x000000000010fb62 Faulting process ID: 0x3ec Faulting application start time: 0x01d8d750b416ff93 Faulting application path: C:\WINDOWS\system32\dwm.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 4327992c-3041-41e6-b68a-127d0cf53bc8 Faulting package full name: Faulting package-relative application ID:

A couple of days ago I installed version 105.0 (64-bit) and the problem hasn't occurred yet.

So, I conclude the problem is with version 105.1.

Asked by Paulo Martins 16 hours ago

Last reply by jonzn4SUSE 8 hours ago

Bookmark Drop Down Menu Hidden Behind

It's kind of hard to describe aside from the title. Only happens when I am using the drop down bookmarks toolbar. When I right-click on an item to bring up the menu, it f… (read more)

It's kind of hard to describe aside from the title.

Only happens when I am using the drop down bookmarks toolbar. When I right-click on an item to bring up the menu, it flickers for an instant, then hides behind the bookmarks drop down menu. Ok, so I guess I could explain it a bit more.

But here's a video showing it more in detail. https://www.loom.com/share/a166451f9354463dbbb6d9faf57df315

I was trying to use the Private Mode with all the extensions disabled to see if that would solve the issue, but alas, it didn't help me isolate anything.

Asked by tomcha75 12 hours ago

Last reply by tomcha75 9 hours ago

Firefox macOS dual monitor issue

Hello Firefox team I'm using Firefox on macOS with dual monitors. When I play a video in full screen everything on the second monitor disappear. How can I fix this issue?… (read more)

Hello Firefox team

I'm using Firefox on macOS with dual monitors. When I play a video in full screen everything on the second monitor disappear. How can I fix this issue??

Kind regards Mohammed

Asked by m.alnabhani300 10 hours ago

Firefox menus take too long to load, especially bookmarks

Why do the menus take so long to load? I can't even get the bookmark menu to appear after clicking bookmarks. FF just sits there and says not responding? The browser is u… (read more)

Why do the menus take so long to load? I can't even get the bookmark menu to appear after clicking bookmarks. FF just sits there and says not responding? The browser is unusable like this. I think FF got worse in its performance back when it was made so it opens so many separate processes to operate. It worked better before that change was made. Now it doesn't load menus fast when clicked. When I click bookmarks it goes into never never land.

Asked by starrocker 14 hours ago

Last reply by cor-el 12 hours ago

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 1 week ago

Last reply by Exare 17 hours ago

Youtube loading very slowly

Hey, I seem to have this issue loading Youtube pages. I'm running the same exact addons on both browsers. I don't know why it happens but I think it's completely unacce… (read more)

Hey, I seem to have this issue loading Youtube pages.

I'm running the same exact addons on both browsers.

I don't know why it happens but I think it's completely unacceptable for two browsers to behave so differently.

firefox: https://streamable.com/fqu4iy also for some reason the video doesn't autoplay????

edge: https://streamable.com/a3j2kv

Asked by iaxx1 1 day ago

Very high power usage again after refresh.

Suddenly yesterday Firefox became very sluggish and showed "very high" power usage in Win Task Manager. I tried the recommended troubleshooting but to no avail so I did a… (read more)

Suddenly yesterday Firefox became very sluggish and showed "very high" power usage in Win Task Manager. I tried the recommended troubleshooting but to no avail so I did a refresh. Still no change so I tried uninstalling and doing a fresh install. Then another refresh but still the same so unfortunately Firefox is now almost unusable.

Attached SS shows 9 processes open with just the one tab open and the very high power usage.

Any way to fix this?

PC: AMD Ryzen 7 3700X, 32GB RAM

Asked by Graham 1 day ago

email address changing from old one to new one.

Please help me, because I have change my email address but to no avail. Want to change it now. How can i take time to get my code when it expires in 5 minutes time. … (read more)

Please help me, because I have change my email address but to no avail. Want to change it now. How can i take time to get my code when it expires in 5 minutes time.

Asked by rosalsavo2014 1 day ago