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yahoo mail tab closes unexpectedly in Firefox 106.0.1 (64-bit)

Firefox 106.0.1 (64-bit) my notebook is a Dell Vostro15 3000 with Win.11 pro (version 21H2) The Yahoo mail tab, which I have always open, keeps closing unexpectedly but… (read more)

Firefox 106.0.1 (64-bit) my notebook is a Dell Vostro15 3000 with Win.11 pro (version 21H2) The Yahoo mail tab, which I have always open, keeps closing unexpectedly but I can't figure out if this happens with an exact action of mine. I believe it closes either when I read a yahoo mail or view an attachment, but also randomly even if I am visiting another irrelevant page on another tab of Firefox, when I suddenly discover that this exact tab (yahoo mail) has been closed. This never happened on my previous NB with win 10. Is this a win 11 problem?

Asked by panhatzi 2 months ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

i can't play some (but not all) youtube videos with firefox 106.0.3

i can't play some (but not all) youtube videos. they do play on other web browsers. the message is "an error occured, please try again later. playback ID is ... " i'm … (read more)

i can't play some (but not all) youtube videos. they do play on other web browsers.

the message is "an error occured, please try again later. playback ID is ... " 

i'm using firefox 106.0.3 on linux suse tumbleweed. Before I upgraded to both of these the same videos were playing ok.

Asked by ruthtoby 2 months ago

Answered by ruthtoby 2 months ago

Support phone number?

My friend has been having issues with her account after getting a new PC. She is looking for a Mozilla support phone number or email, and has asked me to post on the foru… (read more)

My friend has been having issues with her account after getting a new PC. She is looking for a Mozilla support phone number or email, and has asked me to post on the forum. We've been through the self help portal and looked around all over the contact page. Any pointers are appreciated.

Asked by sapphiremacaw 2 months ago

Last reply by sapphiremacaw 2 months ago

Manjaro Linux Netflix subtitles too small FIrefox

My Manjaro is XFCE Desktop. Firefox Netflix subtitles were extremely small (unreadable). I just inserted a different desktop "Gnome" on the same Manjaro installation. It … (read more)

My Manjaro is XFCE Desktop. Firefox Netflix subtitles were extremely small (unreadable). I just inserted a different desktop "Gnome" on the same Manjaro installation. It is the same Manjaro installation on the same computer but a different desktop I was playing with and I can switch between desktops. The problem disappeared with the Gnome desktop. Going back to the XFCE desktop the problem was still there. I never came across the relationship of the desktop to this problem in my readings. With Google Chrome on the XFCE the subtitles were readable. This is not a problem for me since I could use Google Chrome even though Firefox is my Browser of choice. For some things I must use Google Chrome like my US Army retired finance because Firefox is not recommended and doesn't work right. I do not like that the email address needs to be signed into to change things on Google chrome. On Firefox I just have to establish a local password. I am providing this for your information because I am able to use the computer to watch Netflix on my Manjaro XFCE setup. This information may help someone to find a solution if they are interested. I am going to have to see if there is some package that I can add to XFCE to correct the problem.

Asked by edrobinov 2 months ago

Last reply by jonzn4SUSE 2 months ago

  • Solved

Firefox keeps freezing

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with G… (read more)

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

Asked by Jarieスイセン 3 months ago

Answered by Jarieスイセン 2 months ago

  • Solved

Backup/Exported Bookmarks files (.json/.html) aren't the same (checksum) between Synced devices

Hi, thanks a lot in advance and sorry to bother. :) I have a couple of desktop/laptop devices synced with the same account. When I make a backup/export of my bookmarks in… (read more)

Hi, thanks a lot in advance and sorry to bother. :)

I have a couple of desktop/laptop devices synced with the same account. When I make a backup/export of my bookmarks in each device (.json/.html files) the checksums of those files don't coincide between devices. Nevertheless, if I open the exported HTMLs in Firefox and save them as Text Files, the resultant files have all the same checksum (sha256sum), i.e., are all the same.

Is this how it is supposed to be? Or should my bookmarks JSON/HTML files be exactly the same in all devices and something is wrong?

Thanks a lot in advance.

Asked by rv 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Bookmarks in Bookmarks Toolbar have disappeared as well as all bookmarks

All my bookmarks have disappeared from bookmarks. I restored bookmarks in the menu folder but my bookmarks in the bookmarks toolbar are still missing. How can I get my … (read more)

All my bookmarks have disappeared from bookmarks. I restored bookmarks in the menu folder but my bookmarks in the bookmarks toolbar are still missing. How can I get my bookmarks in my bookmarks toolbar back?

Asked by cspirit 2 months ago

Answered by cspirit 2 months ago

Disable Side Scrolling to go Back and Forward

Scrolling was changed in recent update to where you would go back a page if you were already all the way to the right and still scrolling right. This also occurs if I'm m… (read more)

Scrolling was changed in recent update to where you would go back a page if you were already all the way to the right and still scrolling right. This also occurs if I'm moused over a video player and scrolling right, even if I'm not all the way right on the page. Is there a way to disable this functionality, maybe through config files? Ideally, I'd be able to disable it only when moused over a video, because it prevents me from panning if I'm zoomed into a video. I don't mind it otherwise. Thank you.

Asked by C_D_Calvert 2 months ago

Password Old Browser

HI, how can I get the Passwords from my old Firefox browser data? Can I read them out of the files? I have only some files left, but not the old firefox properly installe… (read more)

HI, how can I get the Passwords from my old Firefox browser data? Can I read them out of the files? I have only some files left, but not the old firefox properly installed.

Asked by cespoherta 2 months ago

YOU LOST MY ENTIRE HISTORY WITH YOUR 'UPGRADE'!!!

I closed my browser and a "new version" of Firefox was installed. MY ENTIRE HISTORY WAS ERASED!!! I CANNOT "RESTORE PREVIOUS SESSION".... I AM N O T HAPPY! WH… (read more)

I closed my browser and a "new version" of Firefox was installed. MY ENTIRE HISTORY WAS ERASED!!! I CANNOT "RESTORE PREVIOUS SESSION".... I AM N O T HAPPY! WHY WOULD YOU DO A THING LIKE THIS? GET MY PREVIOUS SESSION BACK AND ALL MY HISTORY! THERE ARE OTHER BROWSERS.... I HAVE USED FIREFOX FOR YEARS AND THIS IS THE FIRST TIME THAT I HAVE BEEN ABSOLUTELY ENRAGED! WHY DON'T YOU ASK US IF WE EVEN WANT AND "UPGRADE"! PLEASE RESPOND!

Asked by DrRitaDrama 2 months ago

Last reply by Terry 2 months ago

  • Solved

Notes by Firefox by Mozilla Firefox Add-On, has corrupted my Bookmarks

I added an Add-On to try it called [by Firefox by Mozilla Firefox] Notes by Firefox by Mozilla Firefox which I have since removed as the Add-On has corrupted my Bookmarks… (read more)

I added an Add-On to try it called [by Firefox by Mozilla Firefox] Notes by Firefox by Mozilla Firefox which I have since removed as the Add-On has corrupted my Bookmarks. When I click 'Show Sidebars' my Bookmarks don't show (thought they are there) but it's as though the font is white making it impossible to see them.

If I click Bookmarks I can see them and/or when I click on Manage Bookmarks that option opens and I can see all my Bookmarks. This only happened after I added "Notes by Firefox by Mozilla Firefox" Add-On. I was thinking there could be possibility it could have been caused by changing the appearance to Dark Mode, (for example Facebook or Twitter, etc).

There must be a better fix then to refresh / restore Firefox to its default settings as I have about 90 Tabs Open

Asked by Teagan 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Backup & restore information in Firefox profiles

Hi there! I'm attempting to migrate my Firefox (106.0.3) profile from the Linux Mint V20.3 on one SSD to a new installation of Linux Mint V21 on a separate SSD. I'm usin… (read more)

Hi there!

I'm attempting to migrate my Firefox (106.0.3) profile from the Linux Mint V20.3 on one SSD to a new installation of Linux Mint V21 on a separate SSD. I'm using the information supplied on this page:

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Step 4, under Backing up your profile says: Right-click on your profile folder (e.g. xxxxxxxx.default), and select Copy.

This folder, qspfoqtl.default, contains 1 file, named times.json, the contents of which are:

{ "created": 1618792039414, "firstUse": null }

Clearly, not my Firefox profile.

There is, however, a folder named nnob5aww.default-release that contains a bunch of directories and files (505.4MB) with names like bookmarkbackups, browser-extension-data... storage, weave.

Is this documentation incorrect as of this release of Firefox? And, should I be using the nnob5aww.default-release folder as the profile? I'm a little confused. (Most often, I'm a lot confused.) Any help would be appreciated.

Thanks in advance,

- Ralph

Asked by Mandelbrot1 2 months ago

Answered by Mandelbrot1 2 months ago

Firefox web pages shift down in the middle of double-clicks

I've had issues on multiple Macs – each using a different OS – with Firefox browser pages not accepting my first click (I'm not returning to Firefox from a different app … (read more)

I've had issues on multiple Macs – each using a different OS – with Firefox browser pages not accepting my first click (I'm not returning to Firefox from a different app either). Then, the page also shifts down about a half inch. If I try to double-click, the page glitching down causes me to click on a menu option slight above the one I'm attempting to select. I've had this issue while navigating through Google drive folders and in my company's CMS, so I think it's a browser or some other non-local compatibility issue. Any help is much appreciated. Thank you!

Asked by jaynew16 2 months ago

The confirmation for whether to open a link in its default container has disappeared - how can I turn it back on?

Pretend I have examplesite.com set to default to my "example sites" container. If I opened a "personal sites" container tab and typed in examplesite.com, it would ask me … (read more)

Pretend I have examplesite.com set to default to my "example sites" container.

If I opened a "personal sites" container tab and typed in examplesite.com, it would ask me if I want to open it in that container or the default container.

It no longer does this, but instead just changes it to the default container. I don't know if it is because of an update or something else. I've looking in the settings, but can't find anything about this.

I frequently open certain sites in multiple containers, but still the majority of the usage is in a single container, so I have them set to a default. Currently, however, I have no way to open these sites in anything but their default container. I am using Firefox Developer Edition 107.0b9 (64-bit), but I also see it in regular Firefox 106.0.3 (64-bit).

Hopefully there is a configuration that I can set somewhere! Thanks :)

Asked by firefox2082 2 months ago

Account creation and signing in

Hello, I'm relatively new to Firefox. I migrated from chrome when they decided to disable ad-blockers. I transferred the 2 accounts i use the most, my personal and schoo… (read more)

Hello, I'm relatively new to Firefox. I migrated from chrome when they decided to disable ad-blockers. I transferred the 2 accounts i use the most, my personal and school account. My school uses a different email address to the official department of education email provided by most schools in my area. Now recently, my school has decided to transfer everything to the official email and disable the school made email. I went to the about profiles page and pressed create account. I tried creating a new account and it didn't work. i forget the error message given. I went to my school and they said that it's already made, you just need to sign in. I tried and it gave me an error message saying 'Primary account required for sign in' I know the email and had my password reset to the default an it still isn't working. What can I do?

Asked by Dev Mehta 2 months ago

Sites are opening on their own on Firefox - sites I don't want to waste my time on . . .

I recently joined some hideous dating sites and then decided very quickly they were not for me - I deleted my accounts - yet these hideous sites keep opening up tabs on m… (read more)

I recently joined some hideous dating sites and then decided very quickly they were not for me - I deleted my accounts - yet these hideous sites keep opening up tabs on my Firefox by themselves - advertising their sites. They just don't want to let you go after they get your information and are super aggressive about their lame products. I have emailed them - spoken to them on the phone - deleted them manually from my browser history - have listed them in the Firefox BLOCK section (Privacy and Security) - and yet these God damn sites keep opening. So I am assuming adware infection (although I have no idea?) I am not a computer wiz - I work on the computer and know my programs but do not know much about how the computer functions. Does anyone have an answer on how I can PERMANENTLY eliminate these horrible sites forever. I just want them gone - gone - gone - they are annoying and time consuming to keep deleting!!! I have used Firefox for a zillion years and have always liked it - but if I can't get rid of these insidious sites - I will be forced to change my browser to one that actually protects my machine after I use their system tell it to do so! Anyone have a suggestion? Thanks so much - appreciate any help on this!

Asked by abworldwide 2 months ago

Last reply by Terry 2 months ago

How do I get rid of "sign in with Google" popups?

Lately, "Sign in with Google" popups have been occurring on MANY websites including sites like Overstock, Ebay, and others. I hate google and in no way would I EVER give… (read more)

Lately, "Sign in with Google" popups have been occurring on MANY websites including sites like Overstock, Ebay, and others. I hate google and in no way would I EVER give them my logins and passwords. So why is firefox throwing that popup on my websites? How do I block it? Have you gone over to the dark side and are you now using the Chromium browser????

Asked by ajenn55 2 months ago

Last reply by Terry 2 months ago