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firefox randomly goes blank / white / black

Hi everyone, I am using a ThinkPad with AMD Ryzen 7840u and the integrated radeon 780m gpu (Windows 11). Via a Lenovo docking I am connected to a screen with resolution … (read more)

Hi everyone, I am using a ThinkPad with AMD Ryzen 7840u and the integrated radeon 780m gpu (Windows 11). Via a Lenovo docking I am connected to a screen with resolution 3440x1440.

Sometimes when using firefox, all browser windows suddenly go blank (white/black screen). It mostly appears when a video is playing (e.g. the website from framework laptop (https://frame.work/at/de/products/laptop13-diy-intel-ultra-1) causes the issue very reliable... In the screenshot attached this website was running on the right side of the screen.

I tried the different drivers, the official ones from Lenovo and the latest from AMD over several months now. The issue appears on both driver versions, sometimes more sometimes less. I also tried several troubleshooting methods like resetting firefox and so on...

When I do click into a blank browser window the window comes back to life. Sometimes I have to minimize and maximize all windows to make them viewable again.

Any ideas how to get rid of this behavior?

Asked by gamebird92 40 minutes ago

My sidebar will not stay open after I close all tabs and windows

I like to keep my sidebar open with a list of my bookmarks because I have a LOT of them. I have always kept it open and then today for some reason after a reboot of my m… (read more)

I like to keep my sidebar open with a list of my bookmarks because I have a LOT of them. I have always kept it open and then today for some reason after a reboot of my machine, Firefox will NOT keep the sidebar open permanently. I can see the sidebar button on the address bar, and pressing this button will reopen the sidebar, but I don't want to have to reopen it all the time because it doesn't save my size settings. I have looked at the JSON file where this setting is supposedly stored and nothing looks wrong. I even deleted this file (after making a backup) and nothing changed.

How do I get my sidebar to stay open so when I start up a new window, it is already open and I don't need to use the button or the keybind?

Asked by WordsAreArt 3 hours ago

cannot log into my yahoo mail recently, it use to work fine

I get this error while trying to log into yahoo mail, I have cleared casche history. Secure Connection Failed An error occurred during a connection to guce.yahoo.com. P… (read more)

I get this error while trying to log into yahoo mail, I have cleared casche history.

Secure Connection Failed

An error occurred during a connection to guce.yahoo.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by faulhaberfrank 5 hours ago

Last reply by jonzn4SUSE 4 hours ago

Firefox accounts cannot be linked with Google accounts for login.

The following content is translated using GPT machine translation. Dear Firefox team, I encountered a problem while using the Firefox Sync service. After registering an … (read more)

The following content is translated using GPT machine translation. Dear Firefox team,

I encountered a problem while using the Firefox Sync service. After registering an account with one of my email addresses, I tried to log into this account on another device, but it prompted me to register again. After following the instructions and registering, I found that both Firefox accounts are associated with the same email, but they cannot be linked together. Later, I tried using a different email address, but the same issue occurred. Finally, I attempted to log in with Google, only to discover that one of the devices does not have the option to log in with Google. I suspect this might be the reason why I cannot use Sync. The Firefox version on this device is 128.02, running on Win10.

Looking forward to your response. Wishing you a pleasant day.

Asked by Azuki (忘却的旋律) 4 hours ago

Last reply by Azuki (忘却的旋律) 4 hours ago

Need access to all my bookmarks

Hi, My computer was wiped without a backup and my browser was thus deleted along with my logins and bookmark folders. I am now unable to log back in to that specific acc… (read more)

Hi,

My computer was wiped without a backup and my browser was thus deleted along with my logins and bookmark folders. I am now unable to log back in to that specific account and retrieve my bookmarks. I'd really appreciate help with this.

Thanks, Aman

Asked by Aman Bhardwaj 7 hours ago

Last reply by jonzn4SUSE 5 hours ago

Why my personal email address was currently visible to the whole internet via Mozilla's Discourse forum. It will show up in Google Search results

I request the deletion of this topic because I created it 3 and a half years ago because of : https://discourse.mozilla.org/t/revive-session-manager-version-0-8-1-1… (read more)

I request the deletion of this topic because I created it 3 and a half years ago because of : https://discourse.mozilla.org/t/revive-session-manager-version-0-8-1-13-stoped-develpment-in-2017-01-30/57783/1

• That my email was visible all this time on the platform during this periode of 03 and a half years very malicious people targeting me with daily spam on my email box, I judge that I have the right to request a deletion because of the nature of private law that I judge has not been maintained by the best browser in the world. • I was informed by pure chance by an anonymous message from a person called "Chris H" who showed me the correct method to change this error in any case this person had the courage to address several people so that there is a strong resolution that makes people react to solve the problem.

https://discourse.mozilla.org/t/email-is-displayed-by-default-for-the-new-account/92266

With my most sincere greetings for your company "Mozilla" that I have admired since the beginning of the internet thank you for agreeing to delete this topic because if there is not a solution to delete my email from the internet then the only way is to delete the topic in question thank you

Asked by KitQami 7 hours ago

Last reply by KitQami 7 hours ago

Hmm. We’re having trouble finding that site.

I have been unable to connect to any website through firefox. Every other browser works. Can someone please help? The error is: Hmm. We’re having trouble finding that … (read more)

I have been unable to connect to any website through firefox. Every other browser works. Can someone please help?

The error is:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by br9xbnrnnn 8 hours ago

Last reply by cor-el 7 hours ago

  • Solved

Firefox Copy/paste bug on answers.microsoft.com

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it int… (read more)

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Asked by noel_envode 9 hours ago

Answered by jscher2000 - Support Volunteer 7 hours ago

userchrome.css

Trying to recover from a hard drive crash. Had to buy a new desktop with Windows 11 Pro (looking to be a bad move). I downloaded/updated to Firefox 126.0 (maybe also look… (read more)

Trying to recover from a hard drive crash. Had to buy a new desktop with Windows 11 Pro (looking to be a bad move). I downloaded/updated to Firefox 126.0 (maybe also looking to be a bad move).

Have my last "working" userChrome file (it took me weeks to perfect this to my needs).

I am looking for: C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

but there is no "AppData" folder. And there is no existing userChrome.css file, anywhere!

Is the functionality I am looking for a thing of the past?

Is Firefox not completely supported by Windows 11?

If so, what is the last version of Firefox that will still support userChrome.css?

Asked by AIVAS 2 months ago

Last reply by cor-el 7 hours ago

firefox no scan

my best search site is firefox used it long time started as month ago will not scan says address looks wrong or suspicious and does nothing can you help, memory cleared m… (read more)

my best search site is firefox used it long time started as month ago will not scan says address looks wrong or suspicious and does nothing can you help, memory cleared many times nothing helps it seems to affect google also

Asked by JKP61648 8 hours ago

Last reply by cor-el 7 hours ago

location and language

I am traveling in Mexico, connected to a network. I dont speak spanish but my laptop/firefox and at&t mobile phone now do - ONLY Spanish. How do I reset so doesn't au… (read more)

I am traveling in Mexico, connected to a network. I dont speak spanish but my laptop/firefox and at&t mobile phone now do - ONLY Spanish. How do I reset so doesn't automatically pull every website up in spanish?

Asked by jacquie4 8 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Firefox updated to 127 even though I indicated not to

I first mentioned this in r/Firefox, and was asked to re-post here. My FF just updated to 127.0.1 even though I have "Check for updates but let you choose to install the… (read more)

I first mentioned this in r/Firefox, and was asked to re-post here.

My FF just updated to 127.0.1 even though I have "Check for updates but let you choose to install them" and told it to wait. This was on a Windows 11 box. Everything seemed fine, but then one of my tabs crashed. I selected the reload tab option, at which point it informed me it could not load the tab because a background update had happened and I was now required to restart Firefox.

I'm not certain what version of FF I was on, I believe it was either 126 or 126.0.1.

Now, to be completely fair, I cannot with 100% certainty say that I clicked on the update later option. That said, as I _did not want to update then_, and I have put off the update before, it seems unlikely I would have made the mistake, but I wasn't recording everything I did so I can't play it back and prove it. My initial reaction was to associate it with the tab crashing somehow, as everything was working as expected right up until that moment.

Thanks

Asked by pobox3 3 weeks ago

Last reply by pobox3 7 hours ago

Address Bar Relocated - Can't Restore Previous Setting

Hello! I accidentally clicked to restore default setting in the customize toolbar menu, and now all of my tab/address bar/bookmark bar setting and locations are differen… (read more)

Hello! I accidentally clicked to restore default setting in the customize toolbar menu, and now all of my tab/address bar/bookmark bar setting and locations are different and I don't like it at all. Previously, the address bar was above the tabs and the full length of the window. Now the tabs are at the top and the address bar is on the same bar as the bookmarks I have saved to the bookmark bar. The address bar goes full length if I remove the bookmark bar but I want to have both on the screen at the same time, on their own bar, as I did before. I have looked through the all of the settings and customize options, and can't find anything that will move my address bar to the top above the tabs, or a way to keep the address bar and bookmark bar open and available separately. Help! Thanks. :)

Asked by bubbledb 2 days ago

Last reply by thepillenwerfer 8 hours ago

Firefox formatting - Support Request #159925

Something isn't right with Firefox formatting especially when I'm in my Email system and Facebook and probably others . . . not all of the marker and colors are appearing… (read more)

Something isn't right with Firefox formatting especially when I'm in my Email system and Facebook and probably others . . . not all of the marker and colors are appearing but the photos look OK.

For example, what I am typing here . . . the letters are not a consistent "black" . . . some letters look sort of faint while some are full black and OK. Kind of hard to describe but it indicates that something is not completely working properly.

If you can, please call me at [edited] and/or Email: [edited]

Cheers!

Charlie Roberts [edited phone# and email from public community forum]

Asked by Charlie1761 17 hours ago

problem when loading local files via "Open All as a Tree", using Tree Style Tab

Hello, I need to preserve the tree structure of my tabs between Firefox sessions. For this I use the following process : 1) While Tree Style Tab is displayed in the … (read more)

Hello, I need to preserve the tree structure of my tabs between Firefox sessions. For this I use the following process : 1) While Tree Style Tab is displayed in the sidebar, I "Select All Tabs" ; then I "Bookmark Selected Trees" ; this creates a bookmark folder (let's name it "2024-07-24 -- Foobar") containing all my tabs, and the tree structure is preserved thanks to the ">>>" TST adds in font of the bookmark names.

2) Now, in another session of Firefox, I display the Bookmarks in the sidebar, andI I "Open all as a Tree" the folder "2024-07-24 -- Foobar". All the tabs are loaded, as well as the tree structure, which can be verified when Tree Style Tab is displayed in the sidebar.

Well, till now everything works fine, as long as tabs concern web pages. But when I tried the same process with tabs showing local files ("file:///D:/.../..."), things went wrong : Firefox prefixes ALL my file names with "about:blank?" ("about:blank?file:///D:/.../..." is displayed in the search bar), and all the tab show a blank page.

I suspect Firefox cannot load the local files, as it generally shows the "about:blank" page when it cannot load a page. But, if I try to "Open in new Tab" an individual bookmark contained in the folder "2024-07-24 -- Foobar", the local file is correctly loaded and displayed. So the problem seems to be linked to the interaction between TST and Firefox (but, as I said previously, only for local files, not for web pages).

First image : folder-creation.png : - upper sidebar : TST shows the tree structure - lower sidebar : the bokmark folder "2024-07-24 -- Foobar" has been created by "Bookmark Selected Trees"

Second image : folder-loading.png - after "Open all as a Tree" on the folder "2024-07-24 -- Foobar", all the local file bookmarks are loaded as a blank page.

Thanks to anybody who can provide some help.

Alain Coste

Asked by Alain Coste 9 hours ago