Firefox Support Forum

Hello. I cannot remove the suggestions that appear in the drop down address bar suggestions list. Shift-delete does not work. Changing the search settings in tools does not work. There is no three dots that appear next to the URL, or a pop up that shows up if I hover over the link. They are stubbornly embedded on that bar and refuse to leave.

The only thing that works is to delete all history, but I don't want to do that. There may be some solution where I micromanage site permissions on a site by site basis but that's way too much work, and should not have to do that.

The URLs on the list themselves are totally random. I cannot figure out how Firefox decided that THESE are the URLs to feature. I visited like once, in a long string of activity.

Anyway, my inability to perform a simple task like right-click-delete or demand that it "stop doing that" is making me claustrophobic.

Vers 115.0.2

I am told to disable pop-up blockers in order to have a payment verified. I do not know what pop-up blockers are, I do not know where they are. When I go to Settings and search for pop-up blockers, I am told "Sorry! There are no results in Settings for "pop-up blockers"; and instructed to visit Firefox Support. I have been sent on this circular quest three times now. Please help me.

I have popup blocker enabled.

I am now getting these popup ads from sites I visit.

I have spent 2 hours so far trying to turn this off.

This is driving me mental.

The reason I use firefox is to NOT GET ADS

Especially popup ones that give themselves priority over whatever else is on the screen.

I cannot find a setting to disable this. It's a new thing last few months.

Look forward to a solution or I'll fix it myself by uninstalling firefox.

Currently my computer is defaulting to Yahoo or Google. Two symbols come up for Firefox on my desktop and both seem to open all the time. Please help me to get a secure connection with Firefox as I feel my Yahoo account has been hacked. Thank you.

HI. Firefox seems to be logging me out of all my sites when I turn off my desktop. In some cases, it won't even let me access certain login screens. I've already followed instructions about resetting cookie/login/search history settings, etc, but it doesn't seem to fix the problem. Any ideas/advice?

I just installed Firefox browser and finished my setup, but I am getting SEC_ERROR_UNKNOWN_ISSUER error while trying to connect Google and youtube. I do not use any antimalware or proxy. I tried reinstalling but not work. I am getting this error in just YouTube and google.com, ı just discovered these two at least. full serificate chain:

MIIDcjCCAlqgAwIBAgIQYeRTCOvQSaFB2YW9ekWACzANBgkqhkiG9w0BAQsFADAj

MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjAwMjA2MDgz

NzI4WhcNMzEwMjA2MTEzNzI4WjAZMRcwFQYDVQQDDA53d3cuZ29vZ2xlLmNvbTCC

ASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBANvpzRFO8jzehL+JMwjevQCU

WzYKHngYxZHrDJPvqdcy9+aBtp1IiIh1GUiX42XFvp0fBv11KmAOOGWfMHIC/Hsn

UUGs1FLHRDbAdtbkLw/v2nFQkW6iUwj2whHlUFyjnsADOBtZ19I7VRweNsnmVXB/

Y7sSjR8Iyx6pdismLdAUQSsaMZnxO4sBSUX1rNai5d6WsY+JNc5Bs3qaFIbEjZbd

GsbeasCkTAGiRFf8hKtF1gueeCMsX465vqGYYnRWeZlfagt5dV3hZzjkkm6VKDUn

ln+1VgEh+GNVjj1NgU9POtFwlVpGg13QdcJscujDWLCaUSEWxU2YsWglLjFwic0C

AwEAAaOBqzCBqDATBgNVHSUEDDAKBggrBgEFBQcDATAMBgNVHRMBAf8EAjAAMA4G

A1UdDwEB/wQEAwIFoDAzBgNVHREELDAqgg53d3cuZ29vZ2xlLmNvbYIMKi5nb29n

bGUuY29tggpnb29nbGUuY29tMB8GA1UdIwQYMBaAFKp0jSpl6T3v8u2szpwbKbC8

2hmlMB0GA1UdDgQWBBR88CK2t66k1XsBxMLbYMUmRljlZjANBgkqhkiG9w0BAQsF

AAOCAQEAUxEzt0qipa8rliwJfId7UmVoanvq/YVAHk+3ZwDLpz9OCTJCxta0Nz4o

Y2yAkEN9Sw3sO8/5kiW+VaQqu8YYgBaiNdaE87AyiZ27ceX/i3RMlcqR4UFIMma9

UB0oQ6rVNZ6/C26tpul9CuvlNTxax1KNTqQ0vGMQ3UuzLhSwxtKqnV28hg/DyRH5

GA4uqcOJr80S169PvayBeZ9kA7pTnRira9ZuBD8G9t8jfgvjTV2dfY5gaShxB0Jn

G2zupuJBH7MMf4gezt5Qi8qf7U1S3/TUffhuf9EnDMetjvDaD3QYoycgSBzq2Bvv

xby+81RmT4MkQU0wfbTEuwEJ2ANcZw==

TLDR: Firefox offers me to save the credentials that are already saved.

I have saved passwords on Firefox. In order to log into my email, I use the saved log in credentials (which means I do not need to type out the credentials). It allows me to sign in, as expected, except that it asks me to save (again) the credentials, as if I have filled in the credentials manually for the first time.

I have Firefox 117.0 on Windows 11 computer.

Thank you.

When I sync my settings between two computers (one Windows 10 and the other Win11) the Managed Exceptions are not sync'd. Is that normal? For example, if I add Amazon.com to my Win 10 computer, sync and then check the Win 11 computer the Amazom.com entry is not in the Windows 11 machine > Settings > Privacy & Security > Manage Exceptions entry.

Hello there! My name is Bilal and I synced my Firefox account to my other mail [email]@gmail.com. I enabled the 2F Verification and used an authentication app on my old mobile phone. My mobile phone got busted and I also don't have the backup codes. Would you please help me with this and provide me a solution to lg in back to my account because there are a lot of passwords etc. in my account. I do have access to my gmail account, so if you need any kind of verification, please do.

I lost my authenticator app and am having to redo all of them. Since I don't have it, I had Firefox send me a conformation email so I could access my account. But they never came even after I waited and tried again.

checked both on my mail app and on the web like the support page suggested.  I also added "accounts@firefox.com" to my whitelist and checked my spam folder.

I am logged in to the app on my phone. But that too requires me to authenticate to access account settings. Also, I am pretty sure I have my phone number added - but have not been given that option.

Any help would be great.

Hi,

I'd like to ask if there are plans in the near future to support FIDO2/WebAuthn authentication for Firefox Accounts.

My question is motivated by the fact that right now there's no way to add a secondary MFA option as backup, and the industry-standard backup codes are very clunky to store safely and use in general.

Losing access to the MFA for an account which hosts all data (and essentially the day to day optimizations of workflows - saved data, bookmarks, etc.) and starting from scratch is a terrifying prospect (I've gone through it before), especially given that Firefox Accounts right now does not have any recovery options after that point.

It would be beneficial if one would be able to add, for instance, a pair of FIDO2 keys for this purpose, or even more broadly speaking any other WebAuthn providers (like Windows Hello). Those would not only provide a better security standard, but also better failover options.

I'm sorry if this is not the right place, but I've not found a dedicated forum for Firefox Accounts issues specifically - please direct me there if there's one.

Best regards, Artur Ciesielski