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Primary Passowrd

I set up a primary password, then closed out of everything to make sure it worked. When I reopened the browser, everything was still logged in. I was prompted to enter th… (read more)

I set up a primary password, then closed out of everything to make sure it worked. When I reopened the browser, everything was still logged in. I was prompted to enter the primary password, but bypassed it by x-ing out.

How can I stop everything from staying logged in? I want the passwords saved, but not everyone on the computer to be able to use them without some sort of log-in (in the browser, due to how software is set up we all use the same user account on the computer).

Asked by Lauren Corey 5 days ago

How do I migrate to the new profile manager from the old one?

I have been using the old profile manager in Firefox. How do I migrate to the new profile manager? When opening it, none of my profiles from the old manager are there. I… (read more)

I have been using the old profile manager in Firefox. How do I migrate to the new profile manager? When opening it, none of my profiles from the old manager are there.

I have tried manually copying files from the old profile to one I created with the new manager, but no bookmarks, passwords, or anything was saved, only extensions.

What do I do? Will Mozilla release a tool of some sort?

Asked by Bob Ol 1 week ago

How to hide my E-Mail address on Bugzilla?

I couldn't find a place to discuss topics regarding Bugzilla itself, so I'm looking in this community. If there's a better place, please tell me. Why the hell does Bugz… (read more)

I couldn't find a place to discuss topics regarding Bugzilla itself, so I'm looking in this community. If there's a better place, please tell me.


Why the hell does Bugzilla show my private e-mail address publicly (see screenshot)? That's not normal. No other online service (like Google, Instagram, Facebook, Reddit, GitHub, Microsoft, etc.) publicly shows my private e-mail address that is associated with my account. How can I disable that?

If there's actually no way to disable that, I think Bugzilla is even more trash than I already thought it is. In my opinion that's standard and it should be supported, just like on any other platform on the internet. I don't like Bugzilla because it doesn't look as clear and modern as GitHub or GitLab, has a worse text/markdown editor and it seems to be lacking some useful features. It's good that Mozilla creates some competition to big tech companies but it's also valid to criticize their products if they are simply worse (which is disappointing but nonetheless, it's true sometimes).

Asked by a72834234 1 week ago

Last reply by a72834234 1 week ago

How to edit my Bug Description on Bugzilla?

I couldn't find a place to discuss topics regarding Bugzilla itself, so I'm looking in this community. If there's a better place, please tell me. The title is pretty se… (read more)

I couldn't find a place to discuss topics regarding Bugzilla itself, so I'm looking in this community. If there's a better place, please tell me.


The title is pretty self explaining. I submitted a bug report on Bugzilla and I want to edit my bug description. How can I do that? I didn't find a way to do that. Maybe I'm overlooking something.

If there's actually no way to edit your bug description and comments, then I think Bugzilla is even more trash than I already thought it is. In my opinion that's standard and it should be supported, just like it is supported on proper tools like GitHub. I don't like Bugzilla because it doesn't look as clear and modern as GitHub or GitLab, has a worse text/markdown editor and it seems to be lacking some useful features. It's good that Mozilla creates some competition to big tech companies but it's also valid to criticize their products if they are simply worse (which is disappointing but nonetheless, it's true sometimes).

Asked by a72834234 1 week ago

Last reply by Paul 1 week ago

  • Solved

Dear facebook team Please help My facebook account has been disabled without any reason...and i am not break any rules of facebook, so pls i request you pls check my account again and back me as soon as posible My account link

Your review was unsuccessful Hi Møhãměđ, Your Facebook account has been permanently disabled. You requested a review of this decision, but we still found that your acco… (read more)

Your review was unsuccessful

Hi Møhãměđ, Your Facebook account has been permanently disabled.

You requested a review of this decision, but we still found that your account, or activity on it, didn’t follow our Community Standards. You can’t request another review.

i need help please reconnect my facebook account as soon as possible if you need to send me references for this please

Asked by mm2154624 1 week ago

Answered by Paul 1 week ago

Possible duplicate Firefox accounts with the same email

Dear Firefox Support Team, I am writing to request assistance regarding what appears to be a duplicate or disconnected Firefox Sync account. I’ve been using Firefox Syn… (read more)

Dear Firefox Support Team,

I am writing to request assistance regarding what appears to be a duplicate or disconnected Firefox Sync account.

I’ve been using Firefox Sync with the email address [edited[ @gmail.com on two different devices:

   On my work computer, I had access to over 143 saved passwords
   On my personal computer, I could only see 33 saved passwords

However, I was still able to log in to websites automatically on my personal computer, even though I couldn’t view the saved passwords in the password manager. This made me suspect that the data might be stored locally or that the devices were syncing separately.

A few days ago, I deleted all saved passwords from my work computer (after backing them up to a spreadsheet) and then logged out of the Firefox account on that device. Later, when I checked Firefox on my personal computer, the 33 passwords were still there and unchanged, which confirmed my suspicion that I might be using two Firefox accounts that look identical but are not actually connected.

I also noticed that I can no longer log back into the version of the account I was using at work — the system rejects the password I currently use on my personal device, despite both using the same email address.

Could you please verify whether there are two separate Firefox accounts linked to this email address or help me recover access to the original Sync data?

Thank you very much for your support.

Kind regards, Ingrid Hurtado

Asked by Ingrid 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago