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Dear Helper,

since the newest Firefox update, i got today (16.09.25), the audible cloudplayer doesnt work anymore, meaning it wont load the audiobook! I emptied the cache, but nothing changed. I tried the audible cloudplayer with Windows Edge and it works fine, so it is a Firefox specific problem. I granted all websides access to audio and media automatic replay, nothing changed. The cloudplayer doesnt work! So my question is: What else is interfering in Firefox with the loading of the player? Thank you so much in advance for your help :) Yours sincerely David

I can't sign in on my Yahoo mail account. When i try to sign in i have a massage "Something went wrong We couldn't connect you. Please try again from a different device." On my other devices everything is OK. The problem appears on my desktop using windows 7 but on the same desktop the Yahoo mail work properly with Microsoft Edge. What i can do?

While playing chess at lichess.org, browser power management inhibit messaging to the system gets stuck on its current status. That is, if power management is inhibited by media playing on another tab while I play a game, it will get stuck in the inhibited state. If power management is uninhibited while I play (no media playing), it will get stuck in the uninhibited state. This persists until the browser is restarted even if all tabs are closed.

I don't believe it to be a system issue, as the problem clears as soon as the browser is closed. Chrome based browsers do not exhibit the behavior for me, but I tried a Firefox fork (LibreWolf) and it has the same issue. I don't experience this issue at any other website I visit.

Only certain areas of lichess.org cause this behavior, primarily playing a game against a human opponent. I tried progressively blocking media and script requests to narrow down offenders, but I always break site functionality before I can pinpoint anything.

I'm not so much looking for a solution (although that would be great) as I am troubleshooting advice. Is there any way to narrow down exactly what it is about this specific website that is causing the issue?

I have been unable to log into my email provider from their home page https://mailbox.org/en/ using Firefox. There is a progressive web app that "goes with" Firefox (if that is the right term) and that does not seem to work either. I get blank screens. I have succeeded in logging into mailbox.org in Microsoft Edge and in Brave. Can you please give me any clues as to what settings or whatever I need to configure in Firefox to be able to log into mailbox.org ?

Hallo zusammen,ich versuche, die neue mailbox Suite (mailbox.org) als Progressive Web App (PWA) auf meinem Android-Gerät mit Firefox zu installieren, wie es in der offiziellen Anleitung von mailbox.org beschrieben ist: Öffnen in Firefox Menü ⋮ → Installieren Zum Startbildschirm hinzufügen Stattdessen erscheint die Fehlermeldung: "Browser wird nicht unterstützt" (oder ähnlich: "Ihr Browser wird nicht unterstützt").Details zu meinem Setup:Firefox-Version: 147.0.2, Android-Version: [z. B. Android 13 auf One Plus 8, Firefox-Variante: Standard-Firefox Getestet: Im normalen Modus (nicht Privatsphäre-Modus), nach Neuladen der Seite, Cache geleert für mailbox.org Seite: https://mailbox.org (nach Login in die Suite)

Was ich schon probiert habe: Firefox komplett updaten (aktuellste Version aus Play Store) Cache & Cookies für mailbox.org löschen Seite in neuem Tab / normalem Fenster öffnen Vergleich: In Chrome/Brave funktioniert die PWA-Installation problemlos und wird als App installiert

Laut der mailbox.org Knowledge Base

kb.mailbox.org

wird Firefox auf Android explizit unterstützt und soll über das Menü → Installieren gehen. Ist das ein bekannter Bug in der aktuellen Firefox-Version? Gibt es eine about:config-Einstellung, die ich aktivieren muss, oder ein Workaround? Oder ist die Unterstützung bei mailbox.org doch noch nicht vollständig für Gecko/Firefox implementiert? Danke für eure Hilfe – würde gerne bei Firefox bleiben, statt auf Chromium wechseln zu müssen!

Danke im Voraus für eure Hilfe! Beste Grüße andreas.s

Hello. I've recently been having a problem with the website character.ai, which I use on windows. I don't understand if it's a problem caused by c.ai or by mozilla, but basically the c.ai webpage reloads whenever I resize the browser's window. Specifically, it only happens when I'm on a bot(a character)'s page. This only happens with c.ai, no other website gives me the same problem. I've tried clearing cache, restarting the pc, disabling add-ons, yet the issue persists. On my device I'm up to date with the latest Mozilla update, version 147.0.2 for 64-bit, and I've never changed settings about webpage loading or anything. Among others, I have Privacybadger and Adguard adblocker as add-ons, if it can be of any help. Thank you for your attention. I hope the issue can be fixed, as it's very frustrating for me.

https://www.vicroads.vic.gov.au/registration/buy-sell-or-transfer-a-vehicle/check-vehicle-registration/vehicle-registration-enquiry/ enter my rego and NOTHING HAPPENS. Tried it in Chrome and it goes to the next screen with my rego details. Cleared cache, flushed dns. Permitted 3 party cookies in settings. What is blocking it??

I am unable to log into my Microsoft account normally. After entering my username and password, when I should be prompted to enter the two-step verification code, the webpage only displays the message: "Please retry with a different device or other authentication method to sign in. For more details, please see this link."

To resolve this issue, I launched Firefox using the -P command to access the Profile Manager, deleted my existing profile, and created a new blank profile. After logging into the new profile, I first signed into my Mozilla Firefox account to reload all my bookmarks. Without waiting for the synchronization of bookmarks and extensions to complete, I immediately visited account.microsoft.com and attempted to log into my Microsoft account, but the issue persisted.

Strangely, I opened a new private window and was able to successfully log into my Microsoft account through it.

A few weeks I started having trouble accessing the aa.com website. I would get this message:

Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.8b0ec617.1769870573.b9fa42c

https://errors.edgesuite.net/18.8b0ec617.1769870573.b9fa42c

I can access without issue on Edge and Chrome, but they aren't my preferred browsers. And if I use google to directly go to a specific page within the site, such a the technical support page, I can access that, and log in from there.

I tried all of the typical trouble shooting steps, like clearing cache and cookies. None of that helped.

Then today I decided to pull out my laptop and see if I could access aa.com from there. I could, with no issues.

So, this is somehow related to Firefox, but deeper than just the browser itself. But I'm at a loss as what to check next to correct this isue.

Not sure if it's related, but the automated guesses this page makes about my browser and operating system stated that I'm on Windows 10. This computer uses Windows 11, and it came installed with Windows 11.

I cannot open the msn site , on my Win11 desktop using Firefox.

https://www.msn.com/en-us/weather

which is not down and opens in the Google browser. What can I check , this has happened off and on but is now broken this week. The msn.com site does open , but clicking on the weather tab still fails.

Hi,

Using the most recent version of Firefox that will run on my old Mac's 10.12.6. All of a sudden, when I follow a link to a Linkedin job opening announcement, the contents of the entire page opens in a 3"X3" frame in the upper lefthand corner of the page, with the old bottom and right side scrollbars and everything. To lower right of the empty white page there's a Linkedin toolbar about 5" long. (See attached screen cap.)

Impossible to read or use the page as-is, and it can't be dragged larger. At a loss to explain; to the best of my knowledge I haven't changed any Firefox or Linkedin preferences.

Haven't seen frames in about 20 years. I'm remembering why I hated them.

Anyone?

I continue to receive (LATELY) 403 error. WHY??? NEVER had this issue until lately. ONLY in FIREFOX!! Image attached.

Would like you to work with me to get this resolved.

cc: files via screen shot

Youtube has two settings that must be turned on for captions to show and start automatically when watching a video. "Always Show Captions" and "Auto Play Captions" and not be forced to be signed in to YT. Both settings must be checked off/turned on for captions to work and "set" in the cookies, for captions to work when not signed into YT.

Previously, one could sign in to YT, re-select the settings, refresh browser and then sign out and the captions would work when signed out and viewing YT content.

Since your update today, YT's "auto play captions" option is now missing when using Firefox, but not when using chrome, meaning when using Firefox, it can't be selected while using that browser. The result is that persons who choose to use Firefox instead and don't want to be signed in to youtube, not wanting our information followed in a non anonymous manner, can't use firefox to watch YT and still have captions working without having to constantly turn them on for every single video watched (that's where "auto play captions" came in).

Bad, bad move. On both mozilla's part and YT's.

I need to use Firefox to login to Jpay.com because the company that manages the video visits for this site, Securus has stopped working on my other browsers.

I can enter my username and password on Chrome and Edge, and get logged in. But the video visit will no longer work from those browsers. I have removed Firefox and reinstalled it to be sure I have the latest version. When I enter my username and password for Jpay.com from Firefox, it does nothing. I am stuck on the login screen. I have looked at extensions and settings, but not sure what could be blocking me from logging in.

Any help would be appreciated.

Thanks.

I use Firefox as my default browser, and I like it very much.

Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign.

Work Around: When I used another browser, Microsoft Edge, the link opened up right away.

Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox.

Question: What can I do to make sure that Docusign works properly on Firefox?

Thank you!

Hello Firefox Team, I am using the 'Video Background Play Fix' extension。 While videos continue playing in the background, YouTube fails to automatically switch to the next track when the screen is locked。 I have already enabled 'Autoplay' for audio and video and set Firefox battery usage to 'Unrestricted'。 This issue started suddenly and seems to be related to a new YouTube visibility check that requires manual interaction to play the next video。 Please look into a fix for this behavior on Firefox for Android。"

Moved from Windows to Mac and now facing this issue, so it seems to be a Firefox + Mac OS compatibility issue.

Have turned on screen recording permissions in Mac settings and some other accessibility permissions that have been suggested and nothing helps.

Will need to use a different browser just to screen share.