Showing questions tagged:

How do I stop Thunderbird from inserting extra spaces in my email address in my address card?

An example of an added space would be: director-concertband@oceanside- music.ca Note that after the second dash in my address above, in the saved HTML Sig Card, the space… (read more)

An example of an added space would be:

director-concertband@oceanside- music.ca

Note that after the second dash in my address above, in the saved HTML Sig Card, the space is added. When I remove the space and re-save the Sig card, the space still returns.

Also note that this happens ONLY in the signature card. The addressing in the email itself is correct. Any help you can offer would be appreciated.

Solved 8

Setting up gmail

I try to set up gmail but get the message "Error Creating Account Incoming server already exists." I have my main Spectrum email set up fine but I have no idea where to e… (read more)

I try to set up gmail but get the message "Error Creating Account Incoming server already exists."

I have my main Spectrum email set up fine but I have no idea where to even begin with setting up gmail since I get the message above.

Locked 3 1

thunderbird is not downloading emails from yahoo

I have three separate Yahoo email accounts. I set up Thunderbird to link to each Yahoo email account separately. It worked fine for a year or more. On 5/25/26 one of the … (read more)

I have three separate Yahoo email accounts. I set up Thunderbird to link to each Yahoo email account separately. It worked fine for a year or more. On 5/25/26 one of the three Thunderbird email accounts stopped downloading emails from Yahoo. I could see at the bottom bar Thunderbird indicating that is was downloading 1 of XX emails, but never actually downloads them. There is no error message. I checked the Yahoo email account to verify the number of emails I am missing from Thunderbird and the number is correct. I can see the emails in Yahoo. I'm the only person using Thunderbird, so no changes have been made to previous settings for retrieval. I confirmed Security and server settings for Thunderbird in and out going emails, and Yahoo are correct. I tested the connection in Thunderbird, and the connection is successful. I tried to send an email from the Thunderbird account having issues, and the email was sent and received by the recipient. The recipient replied, and Yahoo received the email, but failed to download it to Thunderbird...along with all the other emails since 5/25/26. I unlinked the account and reestablished the link between Yahoo and Thunderbird, and still not fixed. I tried restarting the computer, with no change. I tried to send an email from Thunderbird to one of the other Thunderbird emails and it was sent and received. I made changes to Thunderbird to force the download of emails, and it still wouldn't do it. I turned off my antivirus, closed Thunderbird, and restarted it, and that didn't change anything. The capacity of emails on the email in question only has 739 emails, so it's not over the limit and I have plenty of storage capacity. Thunderbird is set to save emails, Cookies and cache were cleared, no change. I ran the folder repair feature in Thunderbird, but there was no change. I compared all the settings between the other Thunderbird emails that are working against the one that isn't, and they are all the same. There was a suggestion to close out of Thunderbird and delete the "Global-message-db.sqite" file from the Thunderbird profile in case it was corrupted, and it would recreate this file when Thunderbird was restarted. The file was recreated, but it didn't fix the problem. There was mention that a suspicious email in Yahoo might be blocked by Thunderbird, so I placed various emails in the spam folder, and it didn't work. I did find one email in the Yahoo spam folder that was dated before 5/25/26 and moved it to the Yahoo inbox. Lo and behold, that one email downloaded to Thunderbird. So there is something within Thunderbird preventing emails from downloading after 5/25/26. I've read many people complain about similar download failures with no solid fix. Someone mentioned it fixed itself on a day, but then stopped again days later. Someone else mentioned Yahoo changed its password protocol to transfer emails, but that doesn't make sense since the other two are still downloading based on the "old" password protocol. I'm at wits' end. Thanks for reading all of this. I hope someone has a solution.

Solved 7 79

Password update

Since the launch of Thunderbird (Android), I have been using it. Recently I changed the email account password and now want to update it in Thunderbird. I can’t find an o… (read more)

Since the launch of Thunderbird (Android), I have been using it. Recently I changed the email account password and now want to update it in Thunderbird. I can’t find an option in the app to update the password, and the app is not prompting me to enter the new password.

Solved 4 70

Setting up a new email account

I am trying to set up a new email address with Thunderbird. I have copied all the imap and smtp settings from my old address in to the new one. It is now asking for a pas… (read more)

I am trying to set up a new email address with Thunderbird. I have copied all the imap and smtp settings from my old address in to the new one. It is now asking for a password but I have not been asked to set up a new password for the new address. Where do I go from here?

Solved 7 1

Thunderbird is not sending or receiving e mail from Charter.net

For the last two or three weeks I have had problems with Thunderbird not downloading e mail from Charter for a few days and then it does for another few days, then it doe… (read more)

For the last two or three weeks I have had problems with Thunderbird not downloading e mail from Charter for a few days and then it does for another few days, then it doesn't. Back and forth until the last two days it just seems dead, doesn't receive or send anything. What do I do?

Solved 1

all emails regardless of origin are being sent to a single file in a folder that is part of inbox on one of 2 emils sdresses , subject , from , yo etc are ignored

all emails have suddenly been redirected to a single file in a folder in one of 2 thunderbird emails . The file is selected by message filters . it does not matter the … (read more)

all emails have suddenly been redirected to a single file in a folder in one of 2 thunderbird emails . The file is selected by message filters . it does not matter the origin nor the subject matter , from, to, etc . everthing just goes there . i have checked the filters on the folder in the message rules and these now appear irrelevant . how , why and can i stop and reverse this?

Solved 1

Some emails are showing up blank, with no sender or subject

On 28 August I received a blank email with just the sender and subject showing. Since then I have sporadically received completely blank emails, with no sender or subject… (read more)

On 28 August I received a blank email with just the sender and subject showing. Since then I have sporadically received completely blank emails, with no sender or subject, while others are arriving as normal. The same is happening when I open Thunderbird on my mobile, but not on my laptop which has an older version installed. It would seem that the issue is caused by update 153.1.1esr, as that was released on 28 Aug.

Can I revert to a previous version of Thunderbird or is there another way to fix this, thanks.

Solved 2 2

Thunderbird stops responding

I have been using Thunderbird for years with no problems. However recently, Thunderbird very often simply stops responding. Sometimes it just hangs up and sometimes the… (read more)

I have been using Thunderbird for years with no problems. However recently, Thunderbird very often simply stops responding. Sometimes it just hangs up and sometimes the program bar at the top displays "Mozilla Thunderbird (Not Responding)". If I try to wait for it to respond, it literally hangs for several minutes before it begins to respond again, and often, it simply never starts responding again. It has simply gotten to the point where Thunderbird is practically unusable. All my other application software continues to work with no problems. It's just Thumderbird.

The version number in this submission may not be correct. I can't provide the real version number because of the hangups.

Any suggestions?

Solved 5 1 80

I can't install Thunderbird on my new laptop

I have been using Thunderbird for over 12 months on my old computer. I have just bought a new computer and I can't install Thunderbird on it. The process recognises my a… (read more)

I have been using Thunderbird for over 12 months on my old computer. I have just bought a new computer and I can't install Thunderbird on it. The process recognises my account settings, but when I press CONTINUE it gives me the error message below. The Thunderbird version on my old laptop is 155.0. I imagine that the current version I'm trying to load is a later version.

Solved 3

Can I edit/remove columns in Thunderbird for more space?

With my new monitor, I've run into a problem with the space available for the actual message. On the attached image, I'd like to completely delete the stuff circled in re… (read more)

With my new monitor, I've run into a problem with the space available for the actual message. On the attached image, I'd like to completely delete the stuff circled in red. I don't use it and it takes up a lot of space. I've resized the first two columns as much as I can, but I still can't see any of my full messages unless I open them in a new window or tab, which is inconvenient.

Thanks for any help you can give me!

Solved 2

Thunderbird 155.0 outbound error

I cannot send email. I get this same error over and over. I uninstall, and reinstall, the error is still present. Sending of the message failed. An error occurred while… (read more)

I cannot send email. I get this same error over and over. I uninstall, and reinstall, the error is still present. Sending of the message failed. An error occurred while sending mail. Outgoing server (SMTP) error. The server responded: Connection refused - [181.215.65.87] blocked by Vade Threat List - ELINK003_101 - https://postmaster-earthlink.vadesecure.com/outbound_error_codes/#_101.

Thunderbird used to work. My POP outbound settings: SMTPAuth.earthlink.net Port 587 Connection Security: STARTTLS Authentication method: Normal Password

I contacted earthlink, they didn't help.

Solved 1

How do I get rid of 155.0 Beta version

As of noon yesterday my Thunderbird gets messages, puts them in the trash, then the spam and then sends a message to "spam" at my email provider. Since noon yesterday,… (read more)

As of noon yesterday my Thunderbird gets messages, puts them in the trash, then the spam and then sends a message to "spam" at my email provider. Since noon yesterday, I don't get email messages. I don't know what else it could be. If I go to the webmail, I get messages, but as soon as I download them with T-bird, they are in the trash and then sent as a spam notification to my email provider. I really use t-bird a lot so I would really hate to stop using it, it's much more useful than the webmail. Thanks

PS. I use Linux Ubuntu

Solved 6

Get messages results are very slow to arrive - a few minutes (Comcast)

When I send photos from my phone to my imac inbox, same email address, or when a third party sends me a verification code, "get messages" is very slow showing results. So… (read more)

When I send photos from my phone to my imac inbox, same email address, or when a third party sends me a verification code, "get messages" is very slow showing results. Sometimes minutes, so I have to go through several verification attempts. The primary email account is gmail. My ISP is comcast.net. I don't know if this matters, because slow Get Messages is recent. It used to work very well

Locked 6 1 30

Thunderbird Email: since Sept 2 Thunderbird update 155, my incoming emails are no longer coming into my inbox.

Thunderbird Email: since Sept 2 Thunderbird update 155, my incoming emails are no longer coming into my inbox with my domain host provider webnames.ca. My other staff me… (read more)

Thunderbird Email: since Sept 2 Thunderbird update 155, my incoming emails are no longer coming into my inbox with my domain host provider webnames.ca. My other staff members have no problems since the update. The only unique thing I can think of is that with my host provider is that I automatically forward incoming emails to my gmail account. Some other staff automatically forward thunderbird email to another thunderbird email of the same domain name without an issue. I can get incoming emails from my other thunderbird accounts ending in the same domain name. The emails do show up in the forwarded gmail account.

Solved 2 1

email accounts disabled

Since this morning there is no sign of my emails accounts and majority of functions appear disabled, it never happened before. Can somebody explain what happened? Please… (read more)

Since this morning there is no sign of my emails accounts and majority of functions appear disabled, it never happened before. Can somebody explain what happened?

Please check the image attached

Solved 6