All Products Support Forum

For whatever reason, I can't find a simple way to file a bug report. Starting 120.0, or maybe in 120.0.1, I've started seeing a cursor appearing next to buttons and other components on web pages that you definitely would not expect to see cursors next to.

It seems that a cursor has started to display when I click on web components even if it's not a text entry field. I've included a screen shot that includes a cursor appearing next to the Refresh button in Gmail, for example.

There's even a cursor appear in the "Browse" button on this very page in the Add Images section.

What has happened to typing and viewing the content of the search INSIDE the Google search box? Why this does not work now and the search moves to the address bar where it is tight and one cannot see all content of the search? Why have you done this? How can I bring it back please? I hate is as is now.

I have been using Firefox and GoToMeeting for years, suddenly this month (July 2023) I get the following message when I try to open a GoToMeeting session”

“Sorry, this browser isn’t supported. Join in your browser by opening the link below in Google Chrome or Microsoft Edge.”

I don’t want to use either of those browsers.

What can I do to keep both Firefox and GoToMeeting?

Hi All,

When I start up TB, the position of the index in the Inbox is not where I left it before shutdown.

I always sort by date and leave the index at the most recent email.

When I start up, for all mailboxes, the index is somewhere in the middle of the Inbox and I have to scroll down to see the most recent message.

TB never did this before.

Ver 115.0esr

Any way to fix this ?

Oh By The Way: This version continues to crash, at least once per day. Last time it crashed it locked up the whole OS (Win7). I do not recall any prior version of TB crashing, and I have been using it a long while.

Thanks !!

I had two gmail accounts in Thunderbird. Since the upgrade one of them keeps prompting me to log into the account. When I try, I get 404 screen. This keeps happening even after I removed that gmail account from Thunderbird (since it stopped working anyway). I can get emails with no issues from this account using K9 on phone and tablet, and gmail on my computer. Email account that is the issue is janis.johnkov@gmail.com Thank you

I keep getting pop-up asking for credentials to sign in that goes nowhere (and not impacting my accessing my email). Each time I close it, it pops back up. See attached.

I'm trying to update the server settings for an email address in Thunderbird, but it reverts to the old settings when Thunderbird restarts.

I go to the account settings for the email address of interest. I then update the Server Name or the User name (they both do the same thing). This then produces a pop-up that says "Restart is required to apply the server name or username change." Click OK to restart and when Thunderbird has restarted the Server Name/User Name has reverted back to the old setting.

A similar thing happens if I try and make the matching changes to the outgoing SMTP settings. They appear to change until Thunderbird restarts at which point the old settings have been restored.

I needed to make this change to two PC's. One PC (a windows 11 PC) worked fine. The other (a windows 10 PC) consistently fails. The affected PC is using the latest Thunderbird ver 115.5.1.

What am I missing here? Why can't we change the Server settings?

I have a problem ever since Thunderbird 115. Sometimes the delete button on an email I'm reading does nothing. So I go to the full list of emails, highlight an email, and use the delete key on my keyboard. This may work, then it stops working. When I first boot up in the morning, delete works for a while, often through the whole session. Later in the day, it only works for a few emails, or often only works on the first email during a session. I have two email accounts (gmail and my college alumni email on a Microsoft server). Problem exists on both. I have deleted all trash files (more than once). I have done a Repair Folder on my email folders. What else can I do??? It's making it really hard to get rid of old emails. I'm on Thunderbird 115.5.1 (64-bit). Windows 10 on a laptop with 16 gig of ram

  Edition	Windows 10 Home
  Version:	22H2
  OS build:	19045.3693
  Experience:	Windows Feature Experience Pack 1000.19053.1000.0

I've been with yellow folders for several years. In the version that I have now, version 111, no longer works. I was put at userchrome.css the following: @namespace url(http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul); .bookmark-item[container], treechildren::-moz-tree-image(container) { fill: gold !important; } treechildren::-moz-tree-image(container, OrganizerQuery_BookmarksToolbar) { fill: black !important; } treechildren::-moz-tree-image(container, OrganizerQuery_BookmarksMenu) { fill: black !important; } treechildren::-moz-tree-image(container, OrganizerQuery_UnfiledBookmarks) { fill: black !important; } treechildren::-moz-tree-image(container, livemark) { fill: orange !important; } .bookmark-item[container][query], treechildren::-moz-tree-image(container, query) { fill: dimgray !important; }

I do not know because it doesn't work now. Maybe version 111 no longer admits it? Do you know how to put the yellow folders?

Recently I did a full scan with Microsoft defender and it detected a file in the “firefox/profiles../cache2/entries” as a trojan:PowerShell/Meterpreter.A (And also something related to gzip I’m sorry that I didn’t take a screenshot of the message but I completely freaked out and deleted it immediately after scanning with the other AVs). I installed malwarebytes and Avast and did a full scan they returned with a no malware has been detected. In the moment I panicked and immediately deleted the file (I should’ve uploaded to virustotal to see its behavior and what it can do and change to my PC if it is indeed malicious). Then I did a full rescan using Microsoft defender and it returned with a 0 threats found. However, I only went to a couple of websites recently which as far as I know are safe such as msi, cpuid, I don’t go to shady websites plus I have ublock origins as an Adblock. My question is as follows how much percentage wise this Trojan is a false positive and if it is a virus how much damage it did (the thing that got me freaked out is that it’s a meterpreter)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Hi, I've set in my settings to use the unified search+url bar, Also I've set Google as my search engine, but when I type a search request Firefox searchs by default an URL, leading to an error every time, I don't know what to change and Ive tried different settings with no change

Is there any place to find an explanation of the "improvements" made to Thunderbird (and sometimes Firefox) without any warning to users and/or explanation of how they work. After today's update to Thunderbird 115.5.1, the way my Thunderbird screen looks has changed (not imho better, but certainly different. Examples: -- Previously, when I highlighted a message, the text of that message would be shown below and various icons would be shown that I could click on to perform typical tasks (Reply, Reply All, Forward, Delete, etc) -- Now when a message is highlighted, the only way to do anything with it (even to read the bloody thing) I have to right click and display it in either a new tab or a new window.

Can somebody explain [1] why this change is considered an improvement and [b] where I can read about how it works instead of figuring it out by trial and error.

I looked at the Release Notes and couldn't find anything helpful.

I apologize for bothering you if this is not a place for Thunderbird support. But I wanted to give it try before I stop using Thunderbird and just read/write messages directly from Google Gmail.

Thanks for any help anybody can offer.

I have been using Bellsouth email for years via Thunderbird but today it keeps asking for a password and none I have work. I tried the Secure Mail Key also. I went into Thunderbird account setting and dont see a place to enter a password. Bellsouth email works fine if I go on line through Yahoo. I can send and receive and there no problem with the email so something in Thunderbird I am guess is holding me up. Is there a place in the Thunderbird account to set a password? All the setting in the account look correct according what I see online. Mike

I use a email campaign service called Moosend. Their SMTP details for sending transactional emails have been added to my Thunderbird account settings and tested externally via https://www.smtper.net/ successfully. Unfortunately when I try to send an email within Thunderbird I get an error. I attach images to explain. Key info: My email account is with Google for the domain fitzmaurice.works I use the main address info@fitzmaurice.works for general corrspondence. It is also how I sign into Moosend. Their SMTP server is smtp.mailendo.com and their support recommended I use port 587 I sign in with my Moosend user id and password

Please can you advise why I am getting the error as shown in the third image.

p.s. here is the success message I receved from SMTPer:

This mail was directly sent by smtp.mailendo.com. SMTP host: smtp.mailendo.com Port: 587 Use SLL: True Use Authentication: True Authentication name: info@fitzmaurice.works Authentication password: [not applicable] Email from: info@fitzmaurice.works Email to: robert.fitzmaurice@gmail.com This service is provided by https://smtper.net 

Thanks

I need a fix for my ESPN+ account. I can watch live sports and videos but cannot read ESPN+ articles. Everything works great with Edge and Chrome, so maybe I will have to switch browsers.

Hello,

When I upload my signature to the system, instead of waiting for it to add my signature to the end of my message, it puts it at the bottom of the page. Is there any way to set this?

For example; There is a "BBBBBBB" text coming to me. I'm writing "AAAAAA" text.

Must be; AAAAAAA my signature BBBBBB

But what happened; AAAAAAA BBBBBB my signature

I couldn't find a solution, I guess there is no solution, I always add my signature to the end of my message by copy-pasting.

Thank you in advance for your help and opinions.

Hello, I ventured into the bowels of Profiles in Thunderbird and found I have these files. Is it safe to delete any of them? According to About:Profiles, gasu8cec is in use and 2 others are not, with no mention of the rest

Version 115.4.3 seems to have eliminated the Mail Toolbar altogether. The “Unified Toolbar” support page at https://support.mozilla.org/en-US/kb/unified-toolbar refers to a “Tabs Bar” which is not part of the standard Thunderbird vocabulary (there is a “Tab Strip” at https://support.mozilla.org/en-US/kb/how-customize-toolbars#w_how-do-i-sh.... If you keep changing the toolbars and the vocabulary, you are going to confuse everyone, including yourselves. Now the user cannot customize the Menu Bar (or the Unified Toolbar), so the main buttons on the Mail Toolbar (Get Messages, Write, Chat, Tag, QuickFilter, Address Book etc.) are just not there. There is also no visible way to display the Mail Toolbar. It seems that in their desperate indecision as to whether the Menu Bar or the Mail Toolbar should be on top, the developers of Thunderbird decided to eliminate the Mail Toolbar altogether. What an unfortunate decision. Give us back our Mail Toolbar!'