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sync not working

I reinstalled windows, installed firefox and signed in but my bookmarks (toolbar) have not sync'd, I have bookmarks toolbar set to always show, and my android phone has f… (read more)

I reinstalled windows, installed firefox and signed in but my bookmarks (toolbar) have not sync'd, I have bookmarks toolbar set to always show, and my android phone has firefox installed and the bookmarks are there, they just will not sync to my pc, whats up?

Asked by jasebooth1969 5 days ago

Last reply by Paul 5 days ago

my bookmarks are dissapering on my startup page

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with … (read more)

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with regards

latest update

I am definitely not interested in bells and whistles. Just want basic program. The new update ate my current settings and book marks. Did not create a backfile with my… (read more)

I am definitely not interested in bells and whistles. Just want basic program. The new update ate my current settings and book marks. Did not create a backfile with my profile. Your help process sucks big time. Do you even do beta testing before you send them out?

Asked by bigz2 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Bookmarks not syncing between laptops

Hi, all! I bought a second MacBook. I am clearly logged in to Firefox on both laptops and my iPhone. I can share tabs between all three. I can access history between all… (read more)

Hi, all!

I bought a second MacBook. I am clearly logged in to Firefox on both laptops and my iPhone. I can share tabs between all three. I can access history between all three. However, Bookmarks on MacBook #2 are not updating with what I add to MB #1 or my phone. MacBook #2 is my business laptop, and the more important of the two. When I first got it, Bookmarks synced, but somehow stopped.

AND! Mozilla's instructions to pair/sync are inaccurate. There is no "Sync and save data" to tap on in iOS, and no matter where I look in iOS Firefox Settings, I see no way to scan the QR code. None of the Help pages I've seen have different or better info.

Thanks for your time and suggestions. John

Asked by pacoverin 2 months ago

Last reply by jessiebaloun 2 weeks ago

Missing Bookmarks

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't … (read more)

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't do anything I have quite a bit of stuff bookmarked, can you help? The browsing history and my bookmarks seemed to disappear at the same time.

Asked by c.l.walsh 3 weeks ago

Last reply by jeff-g 3 weeks ago

Is it possible to synchronise downloads across devices?

Hi, I know this is a long shot but I'm wondering if it's possible to sync downloads across Firefox devices. I lost my phone recently and I had a LOT of downloads on it th… (read more)

Hi, I know this is a long shot but I'm wondering if it's possible to sync downloads across Firefox devices. I lost my phone recently and I had a LOT of downloads on it that I couldn't backup to the cloud. Is it possible to somehow make those available through another device, like my laptop that has Firefox?

Thank you

Asked by jhenie_blue04 1 month ago

Last reply by ErikvN 1 month ago

Key4.db file is missing in the folder I copied over from old PC

Hello, as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the ol… (read more)

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

Asked by glovakisIvanakis 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

how do i get back my Data after having to request an new password

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. … (read more)

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. i didnt even try any false ones couse usually you can save your Data by verifing your acount over emeil when requesting a new one. but after doing that its all gone. 10 years of bookmarks gone. how do i get back my bookmarks? i never agreed to this kind of security feature. i dont think its agood thing, and i never saved any infos that could get misused if stolen so such a feature as earasing my data is unwanted.

Asked by marilena_s 1 month ago

Last reply by mattc 1 month ago

bookmarks and passwords are gone after deleting the app

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks an… (read more)

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks and passwords?

Tried looking through the topics but didn't find an answer

What's the point of having to sign in and make an account if everything going to disappear just because I deleted the app and then reinstall it?

Asked by 1 2 1 month ago

Last reply by Paul 1 month ago

Bookmarks have disappeared

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I … (read more)

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Asked by Maggie White 1 month ago

Last reply by mattc 1 month ago

Bookmarks lost after Firefox auto-updated

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up f… (read more)

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up files. The steps " Manage Bookmarks/Import/Choose File" function never responds or directs me to select a folder. There are two folders on my Desktop that are named Firefox Bookmarks. See attached screenshots.

Asked by Paul 1 month ago

Last reply by mattc 1 month ago