Showing questions tagged:

Multi-account containers doesn't sync, and breaks overall Firefox sync

Hi all, I have another query ongoing which trying to fix seems to have caused this problem: https://support.mozilla.org/en-US/questions/1581166 I'm logged into Firefox ac… (read more)

Hi all,

I have another query ongoing which trying to fix seems to have caused this problem: https://support.mozilla.org/en-US/questions/1581166

I'm logged into Firefox account and have everything synced. I've logged multi-account containers (MAC) into my Firefox to try and sync accounts. However, the containers are not syncing AND I now cannot send tabs to or from this instance of Firefox.

This started either after I refreshed Firefox or after I reinstalled it, I'm not sure which. Before Refresh I definitely had full sync, and I believe containers were synced but I had not changed anything in MAC for a long time, many months maybe years.

To try and fix this, I logged out of my Firefox account for both MAC and the whole browser, then closed Firefox. I then restarted Firefox, logged into my Firefox account and tested that I could send and receive tabs - I could, so that worked. I then logged into my Firefox account with MAC and tried to send a tab, and I couldn't, and nor did the containers sync. So, it seems that the MAC addon breaks sync.

A workaround is just to not depend on containers sync, but I'd prefer to get this back.

Any suggestions on how to fix this, or is this a bug in Firefox or MAC?

Cheers :)

Open

account login suddenly frequently required

Recently (about a month) I have found I often have to login to my Firefox account in order to access saved passwords etc. Sometimes from one day to the next. It never use… (read more)

Recently (about a month) I have found I often have to login to my Firefox account in order to access saved passwords etc. Sometimes from one day to the next. It never used to do this. Can't find any setting like "trust this device" or similar to stay logged in.

Open

Cache Restore

I use a SAAS solution for my small business (FreshBooks) that has not been working well with Firefox as of late. When I reached out to their customer care department the… (read more)

I use a SAAS solution for my small business (FreshBooks) that has not been working well with Firefox as of late. When I reached out to their customer care department they asked me to follow their resolution steps, which included wiping the cache and cookies for all of my Firefox browser. I did so at their request, it did not fix their issue (it appears to be something their developers are working on solving) and subsequently I lost a lot of retained other sites log-in and history. Is there a way to restore the cache cookies that were removed yesterday? Appreciate your help,

Patrick

Open

pop ups every time I change open a window

This issue started a few weeks ago. Frequently, when I switch from one page to another, I get a pop-up page from some unrelated business or form. I have started to fill… (read more)

This issue started a few weeks ago. Frequently, when I switch from one page to another, I get a pop-up page from some unrelated business or form. I have started to fill out an order form for a trusted business only to find out I am filling out another company's form instead. My page gets hijacked in this manner several times a day. It's not only annoying, but a security issue. One moving company keeps popping up. I am not moving, or even thinking about moving, but I keep getting this company's home page when trying to access other venues.

I don't know if this is related, but I installed Duck Duck Go a while back to avoid Google trackers. A few weeks ago I found that Duck Duck was no longer my preferred search engine and put it back as preferred. Whether coincidence or not, my problems began about that time.

Please help.

Regards,

Bill Okopski

Open

Changes in metadata tags in Microsoft 365 not updating due to cache issues

When changing tags in Microsoft 365 Term Store, the changes are not showing on the respective Sharepoint sites and lists when displayed in Firefox. The tags still show th… (read more)

When changing tags in Microsoft 365 Term Store, the changes are not showing on the respective Sharepoint sites and lists when displayed in Firefox. The tags still show the old values. Refreshing the page and deleting the cache does not solve the issue. Only uninstalling and then reinstalling Firefox resolves the issue. The problem does not occur in Microsoft Edge.

Open

Can I restore/find history of more than a year ago?

I thought I used to be able to access browser history from much longer ago, either way I can no longer see any history longer ago than 29/10/2025 is there anyway for me t… (read more)

I thought I used to be able to access browser history from much longer ago, either way I can no longer see any history longer ago than 29/10/2025 is there anyway for me to restore, download or access older history, or has it been permanently deleted? I do still have a back-up of 28/12/2025 but I don't know if or where that contains history. I'm looking for data between 2019-06-01 and 2024-08-21. Weird thing is I remember accessing search history that old before... though I'm not sure how if if it doesn't store it for that long. Any help would be appreciated.

Open 3

Why is Firefox Suddenly Taking Over my CPU?

Today Firefox has suddenly started using ~20% of my CPU capacity, causing my cooling fan to run high most of the time. Since I had been running Firefox v.149.latest, I t… (read more)

Today Firefox has suddenly started using ~20% of my CPU capacity, causing my cooling fan to run high most of the time. Since I had been running Firefox v.149.latest, I tried updating to v.150.0, but that made no difference.

It's not Firefox by itself (only Task Manager open) but whenever I open another tab with almost any website (including this one) that CPU usage spikes. What gives?!

Details: Running under Windows 10 Pro (yes, I have installed the ESU package, good until thi8s fall) on a Lenovo P1 Gen 2. Currently running Firefox inside a Sandboxie Pro v1.17.4 sandbox.

Please Help! -- jclarkw

Open 4 54

Firefox is slow to open and once closed cannot open again for 2 minutes

bold text On brand new DELL Alien-ware laptop with Windows 11 Firefox sometimes takes 30 seconds to open, Also once it is closed it cannot immediately open again. Error… (read more)

bold text On brand new DELL Alien-ware laptop with Windows 11 Firefox sometimes takes 30 seconds to open, Also once it is closed it cannot immediately open again. Error message shows Firefox is already opened and asks me to close it.

In the task manager under Apps running I see Firefox(12) when only the home page is open. Are those 12 hidden tabs or 12 parallel applications?

Have I made some errors in the Setup?

Open 9

New windows and tab options are missing in settings

A couple days ago I started getting a blank page for the Firefox home page. FF is set as my default browser and FF default for windows and tabs. The home page was working… (read more)

A couple days ago I started getting a blank page for the Firefox home page. FF is set as my default browser and FF default for windows and tabs. The home page was working fine but now I can't figure out how to get it back.

Open