there was an update of firefox and I thought I had to create another profile but no. I now have lost some very important bookmarks
I'm using Windows 11 152.0.4 Firefox version I'm in Australia I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, … (read more)
I'm using Windows 11 152.0.4 Firefox version I'm in Australia
I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, or Germany, the browser successfully routes traffic through those regions even though the VPN icon remains grey. However, when I select Canada, Firefox appears to accept the region change but no websites load at all. The browser becomes effectively offline.
The following error appears in the console:
Code SearchSuggestionController found an unexpected string value: HTTP error 2
fetch moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:36 Troubleshooting already attempted:
Disabled DNS-over-HTTPS
Cleared DNS and HTTP caches
Tested in Private Window
Tested in Troubleshoot Mode (Safe Mode)
Restarted Firefox
Switched between multiple regions
Confirmed that USA, UK, and Germany work normally
Only Canada fails consistently
None of these steps resolved the issue.
Expected behaviour: Canada region should function like the other regions and allow normal browsing.
Actual behaviour: Selecting Canada results in:
Blank pages
No network activity
SearchSuggestionController errors
Browser appears offline
Other regions continue to work normally
Conclusion: This appears to be a server-side failure or misconfiguration in the Canada proxy endpoint used by Firefox’s built‑in VPN. The issue is reproducible and persists across troubleshooting modes.
Please investigate the Canada endpoint for the built‑in VPN.
Still having Thunderbird crash and lock up with Windows 11
I have used Thunderbird for years. Suddenly it asks for my email account password every time I send an email message. What is the problem? The passwords for my email a… (read more)
I have used Thunderbird for years. Suddenly it asks for my email account password every time I send an email message. What is the problem? The passwords for my email accounts have always been stored in my configuration and it never asked for them. Very annoying.
In navigation bar near the top of my home page, the Home Page widget is missing after a hack was corrected by a technician. i want to restore that Home Page widget to its… (read more)
In navigation bar near the top of my home page, the Home Page widget is missing after a hack was corrected by a technician. i want to restore that Home Page widget to its original place in the left-hand section of the bar. So that even if I am in a different program or app--such as my email Inbox--I can toggle to my Home Page by clicking on the Home Page widget. How can i do that? i'm running Windows 11 and a Firefox browser.
So I got a new PC, and installed Firefox on it. When I try to log into my account on there it goes to the loading page that shows the Mozilla logo and below it says "is v… (read more)
So I got a new PC, and installed Firefox on it. When I try to log into my account on there it goes to the loading page that shows the Mozilla logo and below it says "is verifying your browser..." with a spinning loading ring. The problem is that it won't do anything else but this. I have tried Refreshing Firefox, going into Troubleshooting mode, and just waiting. But after all of that, it is still stuck on the loading page described above. Nothing is happening but the loading ring forever spinning. I can not sign into my account at all because I can't even get to the page to do so.
How do I fix this?? I really need all of my stuff on this new computer. (I'm writing this question from my old computer since I can't even log into the Support because of the same issue)
I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now h… (read more)
I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now have an option to enable but it just asks me to sign in again. I am from Canada and it says my region is available for this program.
Hello all: After migrating to a new machine I finally have TB set up and running nicely. As I checked the individual settings and C: folders for the e-mail accounts unde… (read more)
Hello all:
After migrating to a new machine I finally have TB set up and running nicely. As I checked the individual settings and C: folders for the e-mail accounts under the server settings for each account (there are two, law and business), and the local folders (for long term e-mail storage, under Local Folders, Local Directory settings), I discovered the C: folder for the Law e-mail account is gigantic - when I check the properties in File Explorer it comes back as 331 GIG, yes, gig. More disturbing is that most of this appears to be "dark matter" that does not "show up." I total the visible files and folders inside that location and it is roughly 150 meg.
For comparison, the folder directory for Business e-mail account is only 24.9 gig, and the directory for the local folder for long term e-mail storage only clocks in at 11.1 gig.
Any ideas why the law firm e-mail account C: drive storage would be this large, with so much of it not visible?
Thanks for any thoughts.
Larry Reese
Thunderbird updated to 148.0 today and I'm no longer getting mail from my AOL accounts (iMap). I get a screen that appears to be a signin for Oauth2 but when I enter my … (read more)
Thunderbird updated to 148.0 today and I'm no longer getting mail from my AOL accounts (iMap). I get a screen that appears to be a signin for Oauth2 but when I enter my account info I get an AOL screen that indicates I should login with a browser already used. When I do that I login fine but still can't access the account with Thunderbird.
I use Thunderbird when Postbox acquired another. I am using 2 computers - desktop, old (10+ years), still Windows 10, and 2 two emails; new laptop (traveling), Windows … (read more)
I use Thunderbird when Postbox acquired another. I am using 2 computers - desktop, old (10+ years), still Windows 10, and 2 two emails; new laptop (traveling), Windows 11. I download Thunderbird and set up my accounts - gmail.com and twc.com. Troubles with gmail.com, but finally I set up. However, I can't set up twc.com. I like twc.com-- no reason. (Time Warner Cable (twc) bought Spectrum. ) I can login twc.com webmail. Not Thunderbird. I looked carefully set up, Thunderbird searched, found "Host: mobile.charter.net" (Huh?, , continue, enter my password - "Error: ---". I removed VPN Windows 11, no difference. (Curios, my laptop and Firefox, my bank rejected connection. My desktop and Firefox still connects! I dread the day must update.)
I am look forward yours reply. (Maybe Spectrum is searching to dump twc.com.) Jeremy Fields P.S. I wrote with my desktop - windows 10 -, my new laptop (windows 11) is problems
Receive popup message: The certificate for mobile.charter.net does not come from a trusted source. In trying to send email, popup message: Sending the email failed. Pe… (read more)
Receive popup message: The certificate for mobile.charter.net does not come from a trusted source. In trying to send email, popup message: Sending the email failed. Peer's Certificate issuer is not recognized. The configuration related to mobile.charter.net must be corrected. Then it wants me to Add Security, Get Certificate.
Thunderbird is very glitchy and slow after the latest update - Thunderbird 140.11.1esr (20260522210329) Especially, when I get a new email, Thunderbird stops responding f… (read more)
Thunderbird is very glitchy and slow after the latest update - Thunderbird 140.11.1esr (20260522210329)
Especially, when I get a new email, Thunderbird stops responding for 5-10 seconds and then starts working.
I am using Windows 11
Put up a message regarding support to resolve issue with Thunderbird this morning. Cannot see the message or if any answers? Query was ref downloading email & history… (read more)
Put up a message regarding support to resolve issue with Thunderbird this morning. Cannot see the message or if any answers? Query was ref downloading email & history to Thunderbird while moving to another server provider (Gandi) and all history now missing.
I am trying to get to my bank account. I am told to click the 1Password icon in my toolbar. Its not there. How do sign in? To anything?
Replace duckduckgo search with Firefox search? But want to keep duckduckgo search on my laptop
This is a new thing. The 2 devices (laptop and Kindle) have always synced my Outlook emails. New today. Can be fixed I'm sure but don't know where to start. Thanks! … (read more)
This is a new thing. The 2 devices (laptop and Kindle) have always synced my Outlook emails. New today. Can be fixed I'm sure but don't know where to start. Thanks!
Google sent notice that my password had been compromised, so I changed it. When I went back to Thunderbird to open email I got a popup to change my password, when I click… (read more)
Google sent notice that my password had been compromised, so I changed it. When I went back to Thunderbird to open email I got a popup to change my password, when I clicked NEXT I got a Message that said, "The server cannot process the request because it is malformed. It should not be retried. That’s all we know." Then I got an email through the Gmail website providing me an authorization code, but I have no idea where to enter that code. I've been working on this issue for a few days now and am in a Catch-22 situation with no idea how to proceed. Below are screenshots of the responses I've gotten so far. Suggestions???
Hello. After another update, there was a problem with the translation of the settings window. After opening the window, despite the specified browser language (Ukrainian)… (read more)
Hello. After another update, there was a problem with the translation of the settings window. After opening the window, despite the specified browser language (Ukrainian), most of the items are still displayed in English. Attempts to manually edit the settings, reinstalling the browser from a fresh installer on a new system did not help. How to fix it? Windows 11, Firefox 152.0.4
Hello I hope you can help me. I signed up for the Mozilla VPN yesterday but have decided to end it. It is within the 30 day refund window. How do I receive my refund plea… (read more)
Hello I hope you can help me. I signed up for the Mozilla VPN yesterday but have decided to end it. It is within the 30 day refund window. How do I receive my refund please? I did cancel it under the cancellation button but it did not offer my refund. It said I had the service for the remainder of the year but will not renew at the next renewal date.
The reason I am cancelling is because when trying to access youtube, google says I have to sign into a google account where before I did not have to do that. I canceled my google account years ago and am a avid firefox user. thank you for your time.
I also downloaded the app to my phone and may have signed in that way as well. Thanks.
fixed