• Solved

Yahoo mail not loading.

Yahoo isn't loading at all for me, more specifically guce.yahoo.com. I have managed to get into the login.yahoo.com page and log in but after the log in process it goes t… (read more)

Yahoo isn't loading at all for me, more specifically guce.yahoo.com. I have managed to get into the login.yahoo.com page and log in but after the log in process it goes to the first page again and gives me the same "The connection has timed out". I just installed the browser and this might make me not use it ngl. I have tried both clearing cookies and troubleshooting mode.

Asked by dariuspumma 3 days ago

Answered by dariuspumma 1 day ago

  • Solved

How to add a copied local folder from one computer to another?

I have a folder with the sbd extension copied to a pendrive. I placed it in the location: C:\Users\............\AppData\Roaming\Thunderbird\Profiles\..........\Mail\Loca… (read more)

I have a folder with the sbd extension copied to a pendrive.

I placed it in the location: C:\Users\............\AppData\Roaming\Thunderbird\Profiles\..........\Mail\Local Folders. However, when I opened Thunderbird, it did not add itself to the local folders

Do I need to force synchronization in some way?

PF

Asked by piotrfankidejski 1 week ago

Answered by sfhowes 1 week ago

  • Solved

ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2… (read more)

Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2 days Thurs and Friday. 28-11-24 THURSDAY @1.38pm On Thursday morning I used my computer with Firefox browser, and it worked perfectly OK. Then I had to go out shopping @11-15am. When I came back in doors @1.38PM I turned on my computer, it booted up as normal, then a Blue Screen appeared, with a message from Microsoft re back up in Cloud. I have not actually used Cloud before, although I did try to set it up earlier this year but not completed. So, I thought I would try again. This time I tried to register for the first time on cloud, I entered my email address and country, date of birth and then a password. Maybe something else, can't remember.

Then it asked for a code number that it said it had sent to my email, but I could not get that email then as I was stuck in between booting up and the Desktop screen. ( I DO NOT HAVE A MOBILE PHONE) As I did not have the code number, I clicked on, what may have said “not now” or similar message. Anyway, it would not continue so I had no option than to press the back button arrow, top left corner, several times. I think it took me back to the page with choices. I think I clicked remind me in a few days, which took me to the Desktop.

Normally my computer automatically opens Firefox Browser, but this time, I had to open Firefox, still no problem so far and the rest of Thursday OK. I did not try Microsoft Cloud again on Thursday.

29-11-24 Friday @ about 10.15am I thought that when I booted up, it may go back to where I left it Thursday, but no. When I turned on, there was no sign of the Blue Screen or Microsoft Cloud message re Back Up. When computer reached the Desktop, it did not load Firefox but an ERROR MESSAGE. It said. ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2 MAYBE TRY TO REINSTALL FIREFOX

It worked perfectly well before I tried to set up Microsoft Cloud yesterday (Thurs 28-11-24) now I cannot load or use Firefox at all, because it comes up with the same message every time. I have tried turning the computer off and back on, no luck.

My worry about Reinstalling Firefox is that I have hundreds of websites saved in bookmarks folders and I am not sure if I would lose them.

At this moment I have had to endure Microsoft Edge which I don't like. Don't put me through any more pain. Can you please help out a pensioner lost in the modern technological world. Thank you David

Asked by decoys131 3 days ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

"Open in conversation" is grayed out, shortcut also doesn't work

Since updating Thunderbird lately to 128.3.3esr (64-bit), "Open in conversation" is grayed out, SHIFT+CTRL+O shortcut also doesn't work. There is a small chance it happen… (read more)

Since updating Thunderbird lately to 128.3.3esr (64-bit), "Open in conversation" is grayed out, SHIFT+CTRL+O shortcut also doesn't work. There is a small chance it happened on a previous update, I'm not sure. This function is something I use regularly so this bothers me greatly. I tried rebuilding the global database according to https://support.mozilla.org/en-US/kb/rebuilding-global-database with no luck - the problem persists. The file now has 1,18 MB, I'm quite certain it was significantly larger before. The problem occurs in all accounts I have and it worked on all of them before. Threading itself works properly if I go to View>Sort by>Threaded so the messages are recognized as threads properly.

Asked by Tomasz 1 month ago

Answered by sfhowes 1 month ago

  • Solved

User is authenticated but not connected after update

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook respon… (read more)

I'm getting the error when synchronising outlook email accounts that states "The current operation on 'Inbox' did not succeed. The mail server for account- Outlook responded: User is authenticated but not connected.

The email account was synching well until I updated recently to v128.4.4esr.

I searched around online and have tried the following suggestions: - network.dns.disableIPv6 -> true - delete outlook mail account and re-connect - clear startup cache

Asked by Eugene Wong 2 days ago

Answered by Eugene Wong 1 day ago

  • Solved

Firefox 133 update moved tab location, again.

I prefer the tabs be below the bookmark bar, and successfully modified the CSS file to do this some time back. Now update 133 has once again pushed them up below the menu… (read more)

I prefer the tabs be below the bookmark bar, and successfully modified the CSS file to do this some time back. Now update 133 has once again pushed them up below the menu bar. What do I have to do to get them back where I want them this time? And why can't you just leave the tab location preference alone when doing updates?

Asked by PIckAnotherID 6 days ago

Answered by cor-el 4 days ago

  • Solved

firefox nigthly adress bar divided into two parts

After the last update the address bar is divided into two parts. One below and the other above. How can I change the settings that I get only a address bar above with two… (read more)

After the last update the address bar is divided into two parts. One below and the other above. How can I change the settings that I get only a address bar above with two parts. Attached the screen

Asked by C N 3 days ago

Answered by C N 2 days ago

  • Solved

Firefox won't load PBS.com Works in Safari OK.

When I load PBS.org I get a message that PBS is having connectivity issues. I can load it on Safari without any problems (and my Kindle too). Is this Firefox or PBS's p… (read more)

When I load PBS.org I get a message that PBS is having connectivity issues. I can load it on Safari without any problems (and my Kindle too). Is this Firefox or PBS's problem? Please help.

Asked by edkarleski 3 days ago

Answered by jonzn4SUSE 3 days ago

  • Solved

Firefox app. Everything is in destop site mode even though it's turned off. The mode doesn't wanna turn on and it stays in destop site mode. it's stuck

Even though destop site mode in the pull down menu on the right is turned off it's affecting my site like it's turned on. I also can't turn it on to turn it off since it … (read more)

Even though destop site mode in the pull down menu on the right is turned off it's affecting my site like it's turned on. I also can't turn it on to turn it off since it just stays off when I click on it. Also I'm not sure if this helps but everything now opens as a destop site instead of phone site when I open something new.

Asked by gjgjn1004 1 day ago

Answered by gjgjn1004 1 day ago

  • Solved

Changing IMAP setting

My ISP has changed the server settings but when I change the IMAP server setting Thunderbird asks me to restart and then restores the original setting. I want to keep my … (read more)

My ISP has changed the server settings but when I change the IMAP server setting Thunderbird asks me to restart and then restores the original setting. I want to keep my othr setgs and address books.

How do I fix this? I am using Thunderbird portable 1.8.2.0 and this is all in my Dropbox

Asked by martin0011 2 days ago

Answered by martin0011 1 day ago

  • Solved

Certificate error after router restart

I currently use firefox 133 (32 bit) on Windows 11. Every time my router resets (either due to power outage or xfinity server outage) firefox fails to connect to multiple… (read more)

I currently use firefox 133 (32 bit) on Windows 11. Every time my router resets (either due to power outage or xfinity server outage) firefox fails to connect to multiple websites after internet service resumes, for example, I cant get to twitter.com (x.com) or even the mozilla support page while on firefox. Screenshots of the error and associated stuff are in the attachments. Firefox currently can't even check for updates.

All the webpages that do not work firefox due to the issues highlighted in the screenshots load perfectly fine in other browsers like chrome and edge. These issues in firefox go away after a couple days without any intervention which I explains how I was able to use firefox for these webpages prior to my last network outage and have still not been able to solve this post network-outage issue.

Things I have tried so far: - Disabling proxy in firefox: Did not work so I re-enabled it since that is how it was before the issues happened. - Re-install firefox 133: Downloaded an installer from chrome to do this but this also did not fix the issue. Note that I first downloaded the mini installer which downloads files as part of the installation and that also failed to connect to mozilla. So I downloaded the full installer. - Cleared cookies and data: did not work - DNS over HTTPS: Swicthed it off, did it did not work, so I switched back to the default setting. - Logged in to the router from firefox using the router's IP address: Not sure why I thought this would work but it did not.

Any help would be appreciated to solve this issue once and for all.

Asked by Vipul Sharma 2 days ago

Answered by Vipul Sharma 1 day ago

  • Solved

This error comes up everytime my computer turns on or wakes up

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I d… (read more)

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Asked by PhaedraFlux 2 days ago

Answered by jscher2000 - Support Volunteer 1 day ago

  • Solved

Tabs on bottom

Well looks like they did it to us again. My tabs are back on top again and need to put them below where I am a lot of other users like our tabs! Update: Codes working… (read more)

Well looks like they did it to us again. My tabs are back on top again and need to put them below where I am a lot of other users like our tabs!

Update: Codes working fine now for 133.0

Asked by scottish2 6 days ago

Answered by scottish2 2 days ago

  • Solved

How to view full headers in V128+

How do you view full headers, these days? Supposedly View > Header > All, but in my version, View > Header does not exist, either when viewing in list format, or… (read more)

How do you view full headers, these days? Supposedly View > Header > All, but in my version, View > Header does not exist, either when viewing in list format, or even after opening the actual email.... Thanks.

Asked by hornetster 3 days ago

Answered by david 3 days ago

  • Solved

How can I change the background colour of a reply or forwarded message I am composing?

I have received an HTML-formatted message, which arrived with a red background colour. When I reply or forward that message, the message composition window appears with t… (read more)

I have received an HTML-formatted message, which arrived with a red background colour. When I reply or forward that message, the message composition window appears with the same red background colour, and with black text. The resulting black text on a red background is hard to read.

How can I change the background colour of the reply or forwarded message which I am composing? How can I override the background colour set by the sender in the original message?

Note that I am asking about the background colour of a message which was set by the sender. I am not asking about how to set the default colour of messages I compose from scratch. Nor am I asking about how to set the background colour of Thunderbird windows or UI elements.

Thank you in advance.

Asked by Jim DeLaHunt 4 days ago

Answered by Jim DeLaHunt 2 days ago

  • Solved

Contacts list not in alphabetic order.

When sending an email the contacts list in the left sidebar is not in alphabetic order, which is not very convenient. It used to be, but I don't know why it changed. Rega… (read more)

When sending an email the contacts list in the left sidebar is not in alphabetic order, which is not very convenient. It used to be, but I don't know why it changed. Regards, Alan

Asked by a.j.moore 2 days ago

Answered by david 2 days ago