Showing questions tagged:

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (read more)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 2 183

thunderbird is not downloading emails from yahoo

I have three separate Yahoo email accounts. I set up Thunderbird to link to each Yahoo email account separately. It worked fine for a year or more. On 5/25/26 one of the … (read more)

I have three separate Yahoo email accounts. I set up Thunderbird to link to each Yahoo email account separately. It worked fine for a year or more. On 5/25/26 one of the three Thunderbird email accounts stopped downloading emails from Yahoo. I could see at the bottom bar Thunderbird indicating that is was downloading 1 of XX emails, but never actually downloads them. There is no error message. I checked the Yahoo email account to verify the number of emails I am missing from Thunderbird and the number is correct. I can see the emails in Yahoo. I'm the only person using Thunderbird, so no changes have been made to previous settings for retrieval. I confirmed Security and server settings for Thunderbird in and out going emails, and Yahoo are correct. I tested the connection in Thunderbird, and the connection is successful. I tried to send an email from the Thunderbird account having issues, and the email was sent and received by the recipient. The recipient replied, and Yahoo received the email, but failed to download it to Thunderbird...along with all the other emails since 5/25/26. I unlinked the account and reestablished the link between Yahoo and Thunderbird, and still not fixed. I tried restarting the computer, with no change. I tried to send an email from Thunderbird to one of the other Thunderbird emails and it was sent and received. I made changes to Thunderbird to force the download of emails, and it still wouldn't do it. I turned off my antivirus, closed Thunderbird, and restarted it, and that didn't change anything. The capacity of emails on the email in question only has 739 emails, so it's not over the limit and I have plenty of storage capacity. Thunderbird is set to save emails, Cookies and cache were cleared, no change. I ran the folder repair feature in Thunderbird, but there was no change. I compared all the settings between the other Thunderbird emails that are working against the one that isn't, and they are all the same. There was a suggestion to close out of Thunderbird and delete the "Global-message-db.sqite" file from the Thunderbird profile in case it was corrupted, and it would recreate this file when Thunderbird was restarted. The file was recreated, but it didn't fix the problem. There was mention that a suspicious email in Yahoo might be blocked by Thunderbird, so I placed various emails in the spam folder, and it didn't work. I did find one email in the Yahoo spam folder that was dated before 5/25/26 and moved it to the Yahoo inbox. Lo and behold, that one email downloaded to Thunderbird. So there is something within Thunderbird preventing emails from downloading after 5/25/26. I've read many people complain about similar download failures with no solid fix. Someone mentioned it fixed itself on a day, but then stopped again days later. Someone else mentioned Yahoo changed its password protocol to transfer emails, but that doesn't make sense since the other two are still downloading based on the "old" password protocol. I'm at wits' end. Thanks for reading all of this. I hope someone has a solution.

Open 3 1

I don't have mobile.charter.net. Why am I blocked from receiving my email on Mozilla

My email seems to be blocked, I don't have mobile.charter.net Message says it doesn't come from a trusted source.. I've used [edited email from public] @charter.net for… (read more)

My email seems to be blocked, I don't have mobile.charter.net Message says it doesn't come from a trusted source.. I've used [edited email from public] @charter.net for over 5 years with no problem.

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My Firefox built in VPN is on, but it's not using any data...like it's not running...but shows its on! What's going on?

The Firefox VPN is installed and on...it had been working great...but now, it's on, but not using any data...the data status bar stays at 50%....like it's not running...w… (read more)

The Firefox VPN is installed and on...it had been working great...but now, it's on, but not using any data...the data status bar stays at 50%....like it's not running...what's going on with it? Thanks!

Open 1

The certificate for mobile.charter.net:993 does not come from a trusted source.

As of this morning I am no longer able to download or send email via my Spectrum email account. A warning message appears next to the account name reading 'The certificat… (read more)

As of this morning I am no longer able to download or send email via my Spectrum email account. A warning message appears next to the account name reading 'The certificate for mobile.charter.net:993 does not come from a trusted source.' The section from the View Certificate page makes it seem like the certificate should be valid:

Issuer Name

Country BE Organization GlobalSign nv-sa Common Name GlobalSign RSA OV SSL CA 2018 Validity Not Before Tue, 19 May 2026 11:45:30 GMT Not After Fri, 04 Dec 2026 11:45:30 GMT . Spectrum of course says it's an issue with my email client. Adding an exception for mobile.charter.net does work, but that doesn't seem like a good long-term solution. When I attemt to get a certificate for the server, I get a 'No Information Available - Unable to obtain identification status for this site'. I am not using a mail scanner and my only anti-virus is Windows 11 built-in Virus & Threat Protection. Any help or suggestions would be appreciated, thanks.

Open 2 4

recent firefox update can no longer copy and paste when creating a blog post in Squarespace

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have … (read more)

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have never seen this issue, Firefox 15.1 installed and all of a sudden when trying to create a blog post in Squarespace, when I right click a text box pop up and it no longer says paste so I can no longer copy and paste text - this is more than a little annoying, you will not be surprised to know that I am now using Chrome to create my posts, there is no issue in chrome. I am a firefox geek! how can i solve this problem, I just did another update from Firefox, the issue remains I have been using computers for 40 year so I am not a novice but software glitches, I am lost

Open 15 157

Force download of all emails from gmail server

I accidentally deleted a good number of my emails from my local Pop3 server account. I don't delete my emails from my gmail server so I can just redownload all my emails … (read more)

I accidentally deleted a good number of my emails from my local Pop3 server account. I don't delete my emails from my gmail server so I can just redownload all my emails but cannot remember the prefix needed to do it.

If I recall correctly I go under settings for my email account, then go to server settings and add the prefix to my email shown in the Username field under the Pop Mail Server Section.

Can anyone remind me of the prefix?

It was like restore:[my email] or all:[my email].

I should have made a note of it as I cannot find it anywhere online now.

Open 4

Intune OMA-URI Preferences Error

I am trying to configure our Firefox configuration via Intune and need to use the OMA-URI: ./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox/Preferences with the … (read more)

I am trying to configure our Firefox configuration via Intune and need to use the OMA-URI: ./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox/Preferences with the following JSON:

<enabled/> <data id="JSON" value=' {

 "dom.disable_window_flip": {
       "Value": true,
       "Status": "locked"
     },
   "dom.disable_window_move_resize": {
       "Value": true,
       "Status": "locked"
     },
"network.http.http3.enable": {
       "Value": false,
       "Status": "locked"
 }

}'/>

I do not have any of the Deprecated preference settings in use.

The error presented is -2016281112 and checking the respective settings in about:config on a synchronised device shows that the settings have not applied.

Any help would be appreciated.

Thanks!

Open

want to run 1 filter on inbox and on spam on the other filter

have 2 filters. want to run 1 on inbox and on spam on the other filter. Cannot enter different folders. When I change one of the filters in the run filter on they other f… (read more)

have 2 filters. want to run 1 on inbox and on spam on the other filter. Cannot enter different folders. When I change one of the filters in the run filter on they other filter changes the value in the run filter on to what I put in the previous filter. How can I have 2 different folders in 2 different filters

Open

Modifier ceci : "Thunderbird est mis à jour par une autre instance"

French please ! -) Bonjour, Lorsque je veux modifier la manière dont Thunderbird est mis à jour, il s'affiche ceci : "Thunderbird est mis à jour par une autre instance"… (read more)

French please !

-)

Bonjour,

Lorsque je veux modifier la manière dont Thunderbird est mis à jour, il s'affiche ceci :

"Thunderbird est mis à jour par une autre instance" et il est impossible de le modifier car si on on choisit de le faire, le logiciel thunderbird corrige immédiatement et retourne à la configuration précédente (solutions/choix à cocher, mises à jour automatiques ou manuelles) !

Comment opérer S.V.P. ? Merci à vous. Salutations cordiales. Alain.

Open

Thunderbird is showing Certificate for mobile.charter.net:993 does not come from a trusted source.

Email not working on my desktop. Using Edge 11, Settings show certificate for mobile.charter.net:993 does not come from a trusted source. I can not send or receive emai… (read more)

Email not working on my desktop. Using Edge 11, Settings show certificate for mobile.charter.net:993 does not come from a trusted source. I can not send or receive email on my desktop. This started this morning. I have not made any changes to my computer, but did do an Edge update. I can check my email on my cellphone if there is a fix.

Open

Where are my Bookmarks!!

Why have YOU removed my Bookmarks Sidebar??? I have collected many bookmarks, but NOW there is NOTHING in the sidebar!! This is a rubbish way to update users - STOP IT!! … (read more)

Why have YOU removed my Bookmarks Sidebar??? I have collected many bookmarks, but NOW there is NOTHING in the sidebar!! This is a rubbish way to update users - STOP IT!! I want my book marks on MY sidebar ... stop thinking YOU KNOW BETTER!! GIVE ME BACK MY BOOK MARKS! WHERE *I* WANT THEM!!

Seriously this is SO RUBBISH I will dump Firefox ... after MANY MANY YEARS!!

Open 1

Connetion error, can't recieve emails

This just all the sudden started happening for my charter email account, I haven't changed any settings, the font turned red and can't receive the emails. I have mail was… (read more)

This just all the sudden started happening for my charter email account, I haven't changed any settings, the font turned red and can't receive the emails. I have mail washer and see the emails, they not from anyone shady. got a couple screen shots. Thanks

Open 1

Firefox keeps dropping loaded passwords.

After I key in all my passwords they disappear after a while. sometimes they last a week of two,and other times just a few days. One time it happened when fire fox did a … (read more)

After I key in all my passwords they disappear after a while. sometimes they last a week of two,and other times just a few days. One time it happened when fire fox did a update . Any help would be appreciated.

[edited email from community support forum]

Open