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Profiles

My C: drive is almost out of available memory and the following profile, jrqu4wd0.default-release, is the culprit. If I delete it what affect will it have on Thunderbird… (read more)

My C: drive is almost out of available memory and the following profile, jrqu4wd0.default-release, is the culprit. If I delete it what affect will it have on Thunderbird.

Asked by Brian Gregory 7 hours ago

Last reply by Rick 5 hours ago

Thunderbird

Systemordner Thunderbird umbenannt und neues Profil erstellt, alle E-Mail Konten neu integriert, Teste i.O., Aus alten Thunderbird Ordner war plötzlich keine Profilordne… (read more)

Systemordner Thunderbird umbenannt und neues Profil erstellt, alle E-Mail Konten neu integriert, Teste i.O.,

Aus alten Thunderbird Ordner war plötzlich keine Profilordner mehr vorhanden? Wieso plötzlich das? Sicherungen hatten leider auch keinen Profilordner von Thunderbird gesichert. Warum werden diese nicht gesichert?

Asked by Dirk.Parchmann 1 day ago

Last reply by Mapenzi 6 hours ago

should i sync tb

hi, if i sync 2 t/bird installs which one will install its personal data on the other pc?. the same question also applies to my f/fox install if anyone knows win 10 tb1… (read more)

hi, if i sync 2 t/bird installs which one will install its personal data on the other pc?. the same question also applies to my f/fox install if anyone knows

win 10 tb145.02

thanks very much if anyone knows

Asked by bill 1 week ago

Last reply by bill 10 hours ago

Profile management

Hello I got a pop up or it was new tab informing about new firefox functions. It was about profile creation and management. Now i have two profiles and cant switch back t… (read more)

Hello I got a pop up or it was new tab informing about new firefox functions. It was about profile creation and management. Now i have two profiles and cant switch back to my old one. I cant seem to be able to delete new profile to return to my old one.

Asked by Nexil 2 days ago

Last reply by Nexil 16 hours ago

Losing tabs, bookmarks and browser history three times in two months

I have used Firefox for years, both out of conviction and to help protect my privacy, even though I often put up with images and forms not displaying on web pages. Then,… (read more)

I have used Firefox for years, both out of conviction and to help protect my privacy, even though I often put up with images and forms not displaying on web pages.

Then, three times in two months, after restarting Firefox, I found all my tabs, bookmarks and browser history had disappeared. The only thing I did between restarts was to run Wise Care 365 to clear some space on my laptop, something I had done hundreds of times before.

The first time the loss occurred I found I had a new profile, a feature I neither wanted nor was consulted about. At least I was able to get back to my original profile. The next two times this proved impossible.

Firefox "support" was of no use. Multiple searches produced nothing which helped. After agonising hours, I was able to retrieve my bookmarks and my Firefox browser history through Microsoft Edge. But as a writer and (award-winning) journalist I cannot afford to risk losing my research and links.

So although I disapprove of some Microsoft business practices. I am moving to Edge. If I have missed something that makes sense of this, I would be pleased to hear it. In the meantime, Mozilla needs to improve its product and customer service.

Wishing its customers well,

Francis Shennan

Asked by francisshennan 1 day ago

Last reply by thomaskarker460 1 day ago

Thunderbird unwanted switch to Freedom

Thunderbird switched automatic to Freedom. No possibility to avoid. All connections where lost. After input connection data mail where downloaded. But over 2000 old loca… (read more)

Thunderbird switched automatic to Freedom. No possibility to avoid. All connections where lost. After input connection data mail where downloaded. But over 2000 old local stored mail are gone.

How to restore all old local mails, structure and archives?

Asked by info636 3 days ago

Last reply by Rick 1 day ago

Can I have two Thunderbirds, one on my desktop and one on my laptop?

I've been wanting to access Thunderbird's encryption ability on both my laptop and desktop. However, in setting up Tbird on my laptop I notice the user Profile should st… (read more)

I've been wanting to access Thunderbird's encryption ability on both my laptop and desktop. However, in setting up Tbird on my laptop I notice the user Profile should stay on one computer. Can I use the same Profile on more than one computer using the same source and password? Can I open a new profile on a second computer, even though I would have to use the same email source, a local provider? If not, is there an online source of email data I can use on Tbird on my laptop. Thanks much, Bruce Bartrug

Asked by bbartrug 3 weeks ago

Last reply by bbartrug 2 days ago

Thunderbird Data file not opening

Hello, i am currently woking on an issue inside of the latest version of thunderbird. We have the data file for thunderbird located on the desktop. It shows as 37gb of da… (read more)

Hello, i am currently woking on an issue inside of the latest version of thunderbird. We have the data file for thunderbird located on the desktop. It shows as 37gb of data. however when we try to open the data file from inside of thunderbird. We cannot see any of the information from the folder. If i go all the was into the data file directory and select sub folders, they will open inside of thunderbird and show correct data. however, when i set thunderbird to open the entire directory with its sub folders, the application does not display any of the sub folders or information from inside the folders. We have attempted to go into properties and repair the file from inside thunderbird. It shows as 0kb file inside of thunderbird. it shows as a 37gb folder on the desktop. Once again to clarify, i can access specific directories inside the data folder but not the data folder as a whole. Any support or suggestions would be greatly appreciated. Thanks You

Asked by Support Fix4less 2 days ago

Last reply by david 2 days ago

Get rid of user profile pop-up

This afternoon, I clicked on a link from an email and for the first time got a choose a profile pop-up. I do not want this; I have read info on Mozilla and elsewhere abo… (read more)

This afternoon, I clicked on a link from an email and for the first time got a choose a profile pop-up. I do not want this; I have read info on Mozilla and elsewhere about its purpose but it doesn't say how to just stop the pop-up - there should be an option just stop the pop-up because I don;t want to have to choose amongst options. I have started copy-pasting the links in emails and going to Chrome and will seriously have to reconsider using Firefox of this continues. I don't want to have to type about:config or anything - this should have been an opt out or opt in thing and I want out. Thank you for your help.

Asked by bjamsden 3 days ago

Make the Gear on the Firefox Taskbar Icon Go Away

Running Windows 11. Recently there is a small gear symbol on the Firefox icon in the Taskbar. I don't want it there and it's irritating as hell. Apparently it has some… (read more)

Running Windows 11. Recently there is a small gear symbol on the Firefox icon in the Taskbar. I don't want it there and it's irritating as hell. Apparently it has something to do with profile. I don't care what it has to do with, I want it to go away. I went to about:config and set browser.profiles.enabled to false, but every time I restart Firefox, it apparently gets set to true again.

There is no reason for Firefox to have forced this visual change on users. How do I make the gear go away permanently? The gear goes or Firefox gets uninstalled and I'll go back to Chrome.

Asked by chateaunuf 4 days ago

Last reply by TyDraniu 4 days ago

  • Solved

Re installed Windows 11, can't get new Thunderbird to recognize existing mail data

I had to install Windows 11 fresh because of multiple issues with my PC (I upgraded from 10 to 11 6 months ago). I installed Thunderbird fresh, and am trying to get it to… (read more)

I had to install Windows 11 fresh because of multiple issues with my PC (I upgraded from 10 to 11 6 months ago). I installed Thunderbird fresh, and am trying to get it to see my existing data with is on my D drive. I browsed to the folder in Account Settings, but it's not showing up. I have years of mail and don't want to lose it.

There are too many options in the help for me to know which are actually related to my situation. I thought I was ready to do this, but am surprised at how difficult it is compared to the last time I did something similar.

Any help, even just pointing me to the right place to look for help, is appreciated!

Thanks!

Asked by Jim K 1 week ago

Answered by david 1 week ago

  • Solved

Moving Thunderbird from Windows 10 to Ubuntu

I have a Windows 10 machine, have been using Thunderbird and pobox for years. In case you're not familiar with pobox, it is a mail forwarding service; I pay for an email… (read more)

I have a Windows 10 machine, have been using Thunderbird and pobox for years.

In case you're not familiar with pobox, it is a mail forwarding service; I pay for an email address and they forward email to up to three servers. I've thereby kept the same email address for a very long time, just changed the address(es) they forward to as I change ISPs, etc. At some point I quit using my ISPs server for my email and just used the one at pobox.com. Pobox was purchased by Fastmail, and so they have some new server names; my old ones have continued to work on my current system.

I use POP3 instead of IMAP because I want the email on my machine, not on a server somewhere. I configured Thunderbird to do this long ago, and so I don't remember details; I've been depending on being able to extract any needed information from its configuration. I am confident I have the password correct; I can log into the web interface to my email, and the password works there.

My new machine is a dual-boot Win11/Ubuntu; my plan is to use the Ubuntu machine almost exclusively and only boot Win11 when necessary. I want to move email operations to the new Ubuntu machine.

I've read info on moving Thunderbird; I find the profiles on the source machine, move up two directory levels, find the equivalent directory on the new machine, copy with replace. I found:

c:\Users\name\AppData\Roaming\Thunderbird

on the Win10 machine, and

Home/snap/thunderbird/common/.thunderbird

on the Ubuntu machine, so I copied the files from the first to the second.

Having done that, when I start up Thunderbird, it displays a page saying "Set up your existing email address". If I do that, of course, it will create a new profile, and I still won't have the old one. I've tried creating it manually, but (a) I don't know how I will then merge it with an old profile and my thousands of email messages, and (b) I'm having trouble figuring out the incoming and outgoing server settings. I remember struggling with that back on Win7 or whenever it was.

Anyway. Anyone got suggestions on what might be going wrong here?

Asked by arghvark 5 days ago

Answered by david 5 days ago

"An unexpected error has prevented your changes from being saved" error with profiles

When I do try to create, rename or delete a profile, I get the message, "An unexpected error has prevented your changes from being saved". I have a new Windows 11 PC. I… (read more)

When I do try to create, rename or delete a profile, I get the message, "An unexpected error has prevented your changes from being saved".

I have a new Windows 11 PC. I installed Firefox first from the Windows store and had problems adding a second profile. Now, I've downloaded the full installer and still have the problem after multiple uninstalls, deleting the appdata Firefox folder and re-installing. I've also tried to rename the FF folder after encountering the problem and just restarting FF. It seems to create a new folder with profiles, but I can't create or delete the profiles from the profile manager or from about:profiles.

I've also checked that the folders and profiles.ini are not in read-only. I've also tried to manually create profiles or create profiles using the command prompt. Nothing seems to work.

Asked by mister914 5 days ago

[macos] Profile won't start

I am running macos 15.7.2. Bought a faster external drive *named EXT3* and I copied my Firefox Profiles from EXT2 *previous External* to EXT3 I have added the location… (read more)

I am running macos 15.7.2.

Bought a faster external drive *named EXT3* and I copied my Firefox Profiles from EXT2 *previous External* to EXT3

I have added the location for the profile in /Users/username/Library/Application Support/Firefox/profiles.ini

So far so good, but when EXT2 is NOT mounted the profile won't start, but only when EXT2 is MOUNTED then the profile will start.

Also connectivity is broken then, with that I mean I can't open any sites, not even a local one.

When I look in About:profiles I see that the profile in EXT3 is active and in use.

Any idea what is going on?

Ps:

macos: 15.7.2 Firefox Version:140.5.0 ESR

Asked by mike 6 days ago

Last reply by mike 6 days ago

Profile file is missing

I run the current version on a Dell Inspiron 15 3530 laptop using Windows 11 Pro. Today, I tried to open my profile file to back it up, but got the message attached below… (read more)

I run the current version on a Dell Inspiron 15 3530 laptop using Windows 11 Pro. Today, I tried to open my profile file to back it up, but got the message attached below. I searched my computer and found the file in another location.Should I copy the file to the expected location or not?

Asked by crogerblair1 6 days ago

Pages not loading on Firefox

As of yesterday morning, whenever I restart Firefox, it starts on a page that says WELCOME TO FIREFOX and nit with the tabs I had open when I last closed it, which is the… (read more)

As of yesterday morning, whenever I restart Firefox, it starts on a page that says WELCOME TO FIREFOX and nit with the tabs I had open when I last closed it, which is the norm since I started using the Firefox browser. Also, certain pages (facebook, x, nytimes, instagram, TikTok) are partially and slowly loading or not loading at all. And finally, all my saved passwords and logins have disappeared.

Asked by Aké 6 days ago

  • Solved

No new profile management on my Firefox browser

Hello, I am using Firefox in Malaysia. I updated with the latest browser, but I do not see the new profile management (https://blog.mozilla.org/en/firefox/profile-manage… (read more)

Hello,

I am using Firefox in Malaysia. I updated with the latest browser, but I do not see the new profile management (https://blog.mozilla.org/en/firefox/profile-management/).

Is this feature available in certain countries?

Asked by tanjeeaik 1 week ago

Answered by TyDraniu 1 week ago

New profile update menu doesn't show pre-update profiles (2025)

I recently updated my browser, and it has a new profile menu, but it doesn't recognize the old profiles I made before the update that were still accessible through the Ab… (read more)

I recently updated my browser, and it has a new profile menu, but it doesn't recognize the old profiles I made before the update that were still accessible through the About:profiles shortcut. I can still freely use the old profiles just fine, just have to access them through the old menu. I'm wondering if there is a simple way to move the old profiles to the new menu so I don't get this issue?

Asked by DNanton98 1 week ago

re: profiles issue

HI there, Glad you folks have included an update to the 'profiles'. However, I'm having trouble with it. I previously created two profiles using 'about:profiles' functio… (read more)

HI there,

Glad you folks have included an update to the 'profiles'. However, I'm having trouble with it. I previously created two profiles using 'about:profiles' function. However, only of them has mapped on to the new profiles feature. When I try to add a profile in the new way to do it, I can only create a new one, I can't transfer a pre-existing.

See attachments. One shows the new profile manager with the 'work' profile. The second shows the 'about:profiles' with both 'work' and 'life'. How to I add 'life' to the new profile manager?

Asked by GF - Work 1 week ago

Last reply by Denys 1 week ago