All Products Support Forum

Hi there.

This is my first post so bare with me.  :-)

We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8 clients; all clients on a 64-bit Windows 10 environment. We will migrate to Windows 11 22H2 this year. The manager for the 8 clients says he wants the 64-bits version just because it's...64-bits. No other reason.

I've read that the 64-bit version can not handle Java, Media Players like VLC and mayby some other plugins. Is that still so?

What is the main reason TODAY for using 64-bit Firefox Browser instead of 32-bit, except for the use of 4 GB+ RAM?

Regards. Anders, Göteborgs Stad, Sweden

I upgraded my version from 68 to 102. Everything went great until I went to my address book and it was empty. I has 3 books and all are empty. How do I recover them. I know the abook.mab have my info because when I open it up in notepad I see my info..

I have tried coping the profile to a different location and then importing the address books from the copied profile location. It did bring in the address books names but the address books are stile empty. Help please...

Graphics card on old Win7 computer running Firefox died. Unable to render image to screen. Setting up brand new Win10 system and downloaded virgin current Firefox. Have hard drive from old system set up as an external device drive and want to migrate years of bookmarks from old Win7 system on external drive to new Win10 system. Can you please assist?

In recent versions of thunderbird, I am not able to use the wizard to add my mail account to thunderbird. When I try, I get an error popup saying the ingoing server is already added. It isn't. It is a completely fresh install of thunderbird on a new pc. There are no existing accounts at all in the settings.

My setup: I am using the hosting provider nordicway.dk with my own domain ellenshoej.dk.

The wizard is able to correctly discern most settings, except it gets the username wrong. The username should be the whole emailaddress, but it guesses to only use the username part, in front of the @-sign.

I attach a screenshot of the error popup.

If I go into manual settings and enter the correct username and try again, I still get the same error. (screenshot 2).

Even clicking Advanced configuration (blue link above the buttons) gives the same popup.

The only workaround I have found is to bypass the wizard completely all the way from the start. This can be done by only entering your name and email, then immidiately clicking manual setup and advanced configuration. This creates a blank entry in the settings. (screenshot 3) You can now enter all server settings manually, and then everything will work. But the wizard is completely broken for me.

I have already converted my .pst files to mbox. How to add them to Thunderbird Ubuntu Linux. I have all files (both .pst and new mbox) on an external usb drive and plan to keep them there. I don't whant them in my /home/user-name/.... folder. Is ther a config file wherei can change the location?

Regards,

Aita Montxo

Hi

I have deleted, uninstalled and re-set up Thunderbird, following my earlier question of Password checking for 10 hours. I removed the password and the account set up. When I type in the password it does not work although it works through my browser window with that password.

Can anyone help please?

Chris

I had several address books with selected contacts under my Personal Address Book so that I was able to select them for sending emails to selective groups. Unfortunately my system crashed and I had to reinstall my OP system including Thunderbird. When I upgraded to a new version of Thunderbird I was unable to migrate the contacts within those list to the new address books, unfortunately I don't remember which version caused the change except it was when they moved the address book icon to the left side of the screen. I had copied the respective sub address books to .csv files. How can I import the selected .csv files to a sub folder under my Personal Address Book? Also, how do I copy/paste individual or groups of contacts from one file to another?

I found this problem while clean installing / setting up TB on a new Macbook Air (M2, 2022).

Installation and setup of mail accounts works fine, but when I open Windows -> Address Book I don't see the macOS Address Book content. And when I go to the MacOS System Settings -> Privacy & Security -> Contacts I do not see the option to 'allow' Thunderbird to access contacts. Which explains why I can't access that MacOS Contacts from TB, but isn't terribly helpful .....

I tried doing a second clean install (created new system account and did it there) and had the same problem.

On the other hand I have TB running on an older iMac (Retina 5k, 27", 2017), also currently running Ventura (13.2.1) and do not have the problem there. And when I go to MacOS System Settings -> Privacy & Security -> Contacts I see and entry for TB with a toggle set to give it access to Contacts.

But with the iMac I installed TB back in 2017 or 2018 ..... and so it was installed under an earlier version of MacOS (perhaps High Sierra or Mojave ...)

My guess is that something has changed in how Thunderbird 'negotiates' access to the Calendar app - but I don't know if that's a TB or a MacOS issue ..... and most importantly don't how to fix it???

I use Protonmail, and after a year of on-and-off back and forth with them, I finally have the bridge working with Thunderbird.

At any rate, I have been trying to import my contacts from the Protonmail webmail to Thunderbird. There is an export tool on the webmail site, and that seems to go fine - it creates a .vcf file. If I open that document, it has all of my contacts there. Then I open Thunderbird and use the import tool - that appears to go fine, but after I hit "finish" and look in the contacts, there are no addresses. I have shut down and rebooted, closed Thunderbird and re-opened it, tried all of this several times, but nothing changes.

I searched on here for threads on this and found things from 2015 saying that a .vcf file is for individual addresses only, but I'm thinking that must have changed? It is the only export option.

Can anyone help? I have TB 102.8.0, and I am on Cinnamon - Kernel: 5.15.0-67-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.8 tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy

Thank you.

Guys I'm looking to install Thunderbird beta on my Mac in parallel with release version. The only instructions I can find on the web seem to relate to the Windows version.

Or is it as simple as running the installer and choosing 'Keep Both'?

Any assistance is appreciated.

I have used Xfinity for 15 years as my email service provider and used the same password for TB. Recently, TB stopped accepting the password. I changed it hoping that might help, but it did not help, I also reinstalled Thunderbird but it didn't help. Any ideas?

1) In my internet search about what are .mozmsgs folders, I read that they are related to a Windows search function. However I am no longer using Windows, but a Mac. Does that mean they are redundant and I could delete them?

Background: I am moving my Thunderbird profile from the iMac to my Macbook when traveling. And afterwards I am moving it back. I seem to have lost mails from earlier years but just found them on the Macbook. For some reason the synchronization did not transfer all the subfolders. The strange thing is that the iMac (which did not show the older mail folders) has lots of .mozmsgs folders, while the Macbook (which showed the older mails) does not. I am using only POP never IMAP.

2) I organize my mail folders in yearly folders. After some years, when I am less likely to looking things up, I move the year folders into an archive folder. I do this inside of Thunderbird. Now I just noticed that I have empty .sbd and .mozmsgs folders in the original location (zero bites). Again I am wondering if these folders are redundant and could be deleted?

Thanks!

Hello. I think I am a little out of my league with this. I have set up Thunderbird and I believe that all of the information is correct, but Thunderbird just "Times out" Any help would greatly be appreciated. Thank you!

Mike

I want to use Firefox, not Chrome, for my information transfers to Centrelink etc. Firefox stalls - stays blank below - every time I expect to get further info when I have filled in data. This is not so on Chrome, where the next step is revealed after filling in a segment of info/data.

Specifically, I am trying to pull up a web-site. It is called - http://pi-star/

Can someone help me with the right settings.

Plus, this works on another computer, but not this one.

The IP address I am seeking is wlan0:10.0.0.100

Please contact me if you can help. Thank you. Rick

Dear Reader:

HELLLLLLLP!

I loaded Firefox yesterday using Firefox Installer.exe

The installer loaded to my laptop with Desktop Icon Target "C:\Program Files\Mozilla Firefox\firefox.exe" This has my bookmarks and personalizations, and is synched with the Firefox on my Tower computer in another room

Now my laptop has another Destop Icon Target "C:\Users\FEDER\AppData\Local\Mozilla Firefox\firefox.exe" This firefox browser is new and has none of my bookmarks and personalzations. It is not synched.

My Apps shows only 1 Firefox installed, and it will not uninstall.

How do I remove both of these firefox browsers, remove firefox from Installed apps, so I can load a clean version?

This is frustrating.

Hello, I tried to save a page as pdf = "pdf not generated". Then I tried again, seemed to work but couldn't open it. Any idea ? NB it is paying newspaper, I am a subscriber.

https://www.lesechos.fr/industrie-services/energie-environnement/superethanol-e85-5-chiffres-fous-sur-le-carburant-le-moins-cher-a-la-pompe-1900005