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Appscan Manual Explorer Firefox 17 ESR Plugin 602 fails to work on OSx

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  • 1 has this problem
  • 321 views
  • Last reply by W0lf

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We recently upgraded our Appscan Enterprise Server to 8.6.0.2 (Fix Pack 2) in order for the IBM product to support Firefox on the desktop. IBM stated the upgrade will allow us to use Firefox 17 ESR, which is the highest supported Firefox version (Currently we use Firefox 19).

Firefox 17 ESR works fine if you are on a windows desktop with it installed. However, on OSx it does not work. The Appscan Enterprise Console requires the plugin and attempts to install, which it does, however Appscan continues to ask for it to be installed. So the plugin loads in FF 17 ESR, however the Appscan product apparently cannot detect it.

IBM Support claims that FF 17 ESR is not supported on the OSx platform. Our developers largely use OSx, not Windows. They certainly don't use IE ;).

We recently upgraded our Appscan Enterprise Server to 8.6.0.2 (Fix Pack 2) in order for the IBM product to support Firefox on the desktop. IBM stated the upgrade will allow us to use Firefox 17 ESR, which is the highest supported Firefox version (Currently we use Firefox 19). Firefox 17 ESR works fine if you are on a windows desktop with it installed. However, on OSx it does not work. The Appscan Enterprise Console requires the plugin and attempts to install, which it does, however Appscan continues to ask for it to be installed. So the plugin loads in FF 17 ESR, however the Appscan product apparently cannot detect it. IBM Support claims that FF 17 ESR is not supported on the OSx platform. Our developers largely use OSx, not Windows. They certainly don't use IE ;).

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Sounds like an IBM support issue. Did they tell you which version of Firefox that plugin support on OSX?

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The plugin support is interesting - here is a link to the IBM tech page on the Firefox 17 ESR plugin for Appscan:

http://www-01.ibm.com/support/docview.wss?uid=swg21623462

Any reference to platform is specifically about Appscan Enterprise, and not what OS the browser is running on when accessing the Console.

IBM Support said that it is not supported on OSx. This is fine, if that is the official position which I did not get from the context of our conversation. That is why I took a shot at posting the issue here, hoping that there may be some way to work this out.