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I cannot open hotmail. I am also having similar problems with facebook. What can I do to access these websites again? Thank you.

  • 2 replies
  • 5 have this problem
  • 36 views
  • Last reply by Hanoski

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When I go to www.hotmail.com the address tab seems to think it's on the log-in page, but the page itself is blank.

With facebook I can log-in, but get only text on the page that opens.

I had this problem before and it was resolved by clearing the cache and deleting all cookies. I have cleared my cache, browsing history, and cookies. I have also followed all eight steps on the Basic Troubleshooting page, all to no avail.

I would greatly appreciate any help you can provide. Thank you.

When I go to www.hotmail.com the address tab seems to think it's on the log-in page, but the page itself is blank. With facebook I can log-in, but get only text on the page that opens. I had this problem before and it was resolved by clearing the cache and deleting all cookies. I have cleared my cache, browsing history, and cookies. I have also followed all eight steps on the Basic Troubleshooting page, all to no avail. I would greatly appreciate any help you can provide. Thank you.

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1- try to clear cash ,cookies,history and passwords 2- uninstall Firefox 3- deleting all temporary internet files manual, then install Firefox again ...

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I have already done all this as part of 'Basic Troubleshooting' (http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_3-update-your-plugins)

The "Basic Troubleshooting' steps I have followed are: 1. Restart your computer 2. Clear your cookies and cache 3. Update your plugins 4. Restart Firefox in Safe Mode 5. Troubleshoot your plugins 6. Reset your Firefox settings 7. Reinstall Firefox 8. Make a new profile

and I still can't access hotmail!

Modified by Hanoski