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Missing Elements on Website

  • 2 replies
  • 0 have this problem
  • Last reply by cor-el

jonathanbai42
jonathanbai42
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Hi,

This a a problem with the interface of a website, its missing a lot of the sections of text and stuff. The first attachment is what it looks like on firefox, and the following one is on safari. I've tried disabling the security limitations on the site to no avail. I'm on Mac.

Best, Jonathan

Hi, This a a problem with the interface of a website, its missing a lot of the sections of text and stuff. The first attachment is what it looks like on firefox, and the following one is on safari. I've tried disabling the security limitations on the site to no avail. I'm on Mac. Best, Jonathan
Attached screenshots

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Is the site Top Secret???

Modified by jonzn4SUSE

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Does text appear if you try to select text where you would expect it?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
  • press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.