Primaey email hacked
Please someone help me with this. My primary email has been breeched and because I was honest with the service --instead of just saying I need help resetting my password. Thay are asking me to send them a copy of my drivers' license and a photo "selfie" of myself to recover my account.
This is where I draw the line -- all invasions of privacy we have learned to live with but not this -- I could give them the transaction ID from my last Payment from Paypal period -- but that was not good enough. If I was being deceitfull I could easily provide the crdentials they ask for and it could all be fake; so I told them to get lost as I was paying for the Premium service anyway. I can contintue to use that as my ID but sonner or later someone is going to want to send me a code there and I can't retrieve it. Tonight they did not ask so I was able to get in here.
Everybody has a place to change your password but few have a place to change your sign-in ID. If I can get back into Firefox with a new ID and set 2 step validation I shouls be okay as faras the average user gors. The other option that I know of is to stary a new Firefox account. I alread have a lot of people and business's that I have to get my new email to.
Thanks To Anyone with any ideas.
Sincerely Paul
All Replies (1)
Hi Paul, sorry to hear about your email.
From the perspective of your Mozilla/Firefox Account, if you do not have access to your primary email address, I don't know if a way to change that address. Maybe someone else has an idea.
For now, you can create a new Mozilla/Firefox Account with your new email address. This is easy compared with letting everyone know you have a new email address. However, do you have any paid services linked to your Mozilla Account such as VPN?