Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to send email with Thunderbird 102.5.0

  • 9 replies
  • 0 have this problem
  • 81 views
  • Last reply by jfeagin

more options

When I send email using Thunderbird (102.5.0) I receive the message:

Sending of message failed An error occurred while sending mail. The mail server responded <jfeagin@charter.net> sender rejected. Please verify that your email address is correct in your account settings and try again.

I have verified the account settings has the correct email address but this continues to happen. Is Thunderbird's mail server the problem?

I uninstalled Thunderbird and downloaded it and reinstalled it and the error persists.

HELP John Feagin jfeagin@charter.net

When I send email using Thunderbird (102.5.0) I receive the message: Sending of message failed An error occurred while sending mail. The mail server responded <jfeagin@charter.net> sender rejected. Please verify that your email address is correct in your account settings and try again. I have verified the account settings has the correct email address but this continues to happen. Is Thunderbird's mail server the problem? I uninstalled Thunderbird and downloaded it and reinstalled it and the error persists. HELP John Feagin jfeagin@charter.net

Chosen solution

OK fellas, time out. After 'poking around' I was able to pick up the original SMTP entry and now am able to send email with the main account. Thanks for your continued support,

Have a GREAT THANKSGIVING !!!

John

Read this answer in context 👍 0

All Replies (9)

more options

Hello

the error message looks like you are trying to send using a provider not managing this domain, that is, if your account belongs to charter.net, and you are trying to use, say, gmail server. Note that the provider (Google in this example) can allow that but it needs a special contract.

If you are in doubt about what you are trying to do, post a screenshot of both your account settings and the server settings section, masking personal information (part before @ in the account name, user name in server settings).

Helpful?

more options

Thanks for your response. What is funny is that I have not changed either the account settings or server settings. Let me take the screen shots of both and remove the personal info.

John

Helpful?

more options

Unable to edit the screen shots to remove personal stuff. Here are the shots.

John

Helpful?

more options

You have multiple charter accounts. Is each one sending on a charter smtp with a User Name that matches the account? Check Outgoing Server (SMTP) on the right on your first picture. If necessary, create separate smtp servers in Account Settings and have each account pointing to the correct smtp.

https://support.mozilla.org/en-US/questions/1350593

Helpful?

more options

Yes, as said @sfhowes. It seems that sometimes providers allow that, and then stop to authorize an account to send on behalf of another account.

Helpful?

more options

Folks, thanks for your ideas, but I continue to have this error message. Should the User Name in Server settings be the email address of the sender? I tried that and without success.

John Birmingham, AL

Helpful?

more options

The incoming and outgoing server is mobile.charter.net, and the User Name is the email address:

https://www.spectrum.net/support/internet/mobile-email-setup

Helpful?

more options

Well I gave that a try (mobile.charter.net), but the same message. User Not recognized I can send email using my iPhone and it is set to mobile.charter.net, but this PC that I've used was never set that way and didn't change anything when I just made the change.

It looks like TB is set to POP not IMAP wonder if that is a issue?

John

Helpful?

more options

Chosen Solution

OK fellas, time out. After 'poking around' I was able to pick up the original SMTP entry and now am able to send email with the main account. Thanks for your continued support,

Have a GREAT THANKSGIVING !!!

John

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.