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Vanishing message since update

  • 4 replies
  • 0 have this problem
  • 4 views
  • Last reply by markus

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Hi,

Our problem is - since the most recent update to 103.2.0 we have been experiencing vanishing emails, for example an email will load as normal then vanish leaving a blank screen and after this they will not reapear.

We are at a loss because the emails are still on our server, but it is causing us problems.

Any suggestions or advice is welcomed.

Thanks

Hi, Our problem is - since the most recent update to 103.2.0 we have been experiencing vanishing emails, for example an email will load as normal then vanish leaving a blank screen and after this they will not reapear. We are at a loss because the emails are still on our server, but it is causing us problems. Any suggestions or advice is welcomed. Thanks

All Replies (4)

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vanish how? from the message list? From the display of the mail in a tab or window?

If the list, you might want to check that the view menu entry messages is still set to all.

Helpful?

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hi Matt,

Thank you for the reply.

The message is visible in the list but when you click on the "title" in the list to view message, all that shows up is a blank white screen in the main window.

Thank you

Helpful?

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Right click the folder, select properties and then the repair button. It sounds like the lookup index is not valid. This is often the result of antivirus scanning while the folder is being updated.

Helpful?

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Hi Matt,

Thank you, however it did not work. Any other suggestions?

Thank you Mark

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