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Can't Enable Two-Factor-Authentication.

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The only thing stopping me from switching to FireFox is this issue, whenever I try to enable 2-factor-auth I keep getting a message saying "Incorrect two-step authentication code".

I tried restarting my PC, restarting my phone, used 3 different auth apps, restarted my router, used a VPN, cleared cache and cookies, tried enabling it from a different browser, tried using a different phone, tried enabling it on a different account, and nothing fixed the issue, I keep getting the same error message "Incorrect two-step authentication code"

at this point I'm 99% sure it's a server sided issue.

help me, this is taking way too long to just activate 2-factor-authentication :(

The only thing stopping me from switching to FireFox is this issue, whenever I try to enable 2-factor-auth I keep getting a message saying '''"Incorrect two-step authentication code"'''. I tried restarting my PC, restarting my phone, used 3 different auth apps, restarted my router, used a VPN, cleared cache and cookies, tried enabling it from a different browser, tried using a different phone, tried enabling it on a different account, and nothing fixed the issue, I keep getting the same error message '''"Incorrect two-step authentication code"''' at this point I'm 99% sure it's a server sided issue. help me, this is taking way too long to just activate 2-factor-authentication :(
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