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Unable to save sent mails

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  • 1 has this problem
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  • Last reply by Matt

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Hi,

I installed Mozilla Thunderbird 91.8.0 (64-bit) on Microsoft Windows 10 Home (64-bit) and for the first time ever ran into this problem when trying to send mail from Thunderbird.

I created a Thunderbird folder in "My Documents" and subsequently created sub-folders for "Archives", "Drafts", "Sent" and "Templates" therein as I have done countless times previously.

Subsequent to installing Thunderbird I configured a POP3 mail account using SSL/TSL. The server connection test was successfully done and the mail account created without incident.

I then configured "Local Folders" directing the "Local Directory" to the "Thunderbird" folder I created in "My Documents" and subsequently redirected each mailbox activity in "Copies & Folders" the the appropriate local folder, e.g. sent items was set to save copies to the "My Documents\Thunderbird\Sent" folder.

After confirming security exceptions for the POP3 and SMTP server I test the mail account and incoming mail (POP3) is working perfectly. Outgoing mail (SMTP) is also working, but fails to save a copy of the sent mail to the appropriate folder and displays the following error:

"Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent"

After some searching on the net I changed "security.tls.version.min" to a value of "1", but still no improvement.

Does anyone have advice for me?

Thank you in advance!

Hi, I installed Mozilla Thunderbird 91.8.0 (64-bit) on Microsoft Windows 10 Home (64-bit) and for the first time ever ran into this problem when trying to send mail from Thunderbird. I created a Thunderbird folder in "My Documents" and subsequently created sub-folders for "Archives", "Drafts", "Sent" and "Templates" therein as I have done countless times previously. Subsequent to installing Thunderbird I configured a POP3 mail account using SSL/TSL. The server connection test was successfully done and the mail account created without incident. I then configured "Local Folders" directing the "Local Directory" to the "Thunderbird" folder I created in "My Documents" and subsequently redirected each mailbox activity in "Copies & Folders" the the appropriate local folder, e.g. sent items was set to save copies to the "My Documents\Thunderbird\Sent" folder. After confirming security exceptions for the POP3 and SMTP server I test the mail account and incoming mail (POP3) is working perfectly. Outgoing mail (SMTP) is also working, but fails to save a copy of the sent mail to the appropriate folder and displays the following error: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent" After some searching on the net I changed "security.tls.version.min" to a value of "1", but still no improvement. Does anyone have advice for me? Thank you in advance!

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It is no wonder days have passed and no one has responded. What you have posted is basically a recipe of things to do if you want to loose data.

There is a whole host of issues here.

After confirming security exceptions for the POP3 and SMTP server

That is not normal. You address it like it is. There is a fundamental security problem if you get errors around certificates.

created a Thunderbird folder in "My Documents" and subsequently created sub-folders for "Archives", "Drafts", "Sent" and "Templates" therein as I have done countless times previously.
I would strongly suggest you let Thunderbird create what folders it needs when it needs them. It might be how "you do it" but it is not the right way. I did not know MACs had a "My Documents" I though it was simply called documents, and was synced to icloud. Something that should never be allowed to happen with Thunderbird profile data (including mail)
subsequently redirected each mailbox activity in "Copies & Folders" the the appropriate local folder,

There is an option in server settings that manages that and removes the account from the folder pane. it is behind the advanced button in server settings.

After some searching on the net I changed "security.tls.version.min" to a value of "1", but still no improvement.

why you would reduce your security on the network connection to the mail server to try and get a local file to save I have no idea. That is unless you account is not POP at all, that would explain the error message which is generally considered to be an IMAP one.

I then configured "Local Folders" directing the "Local Directory" to the "Thunderbird" folder I created

That was all you needed to do, and set the option to use the inbox for another account in the advanced. All the rest is just doing things and making your setup as complicated as you possible can.

Please confirm the account is POP, because the error message you are offering is only IMAP as far as I am aware.

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