Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird does not recognize profile on Linux

  • No replies
  • 1 has this problem
  • 5 views
more options

I am running Thunderbird 91.5.0. on two identical operating systems, i.e. Ubuntu 20.04, the one a desktop and the other a laptop. When we travel, I transfer my .thunderbird profile folder to my laptop so I can access my mails, diary etc., however, since the latest Thunderbird upgrade to 91.5.0 the laptop no longer recognises the .thunderbird profile generated on the desktop computer.

The problem started when the laptop installation was still running on the old Thunderbird version, so I hoped and assumed that if I upgrade to the same 91.5.0 version on the laptop, the problem will be solved, but that is unfortunately not the case.

When I copy the .thunderbird file to my external drive, there are some files that cannot be copied. The error message reads "Error while copying 'lock'" and "Filesystem does not support symbolic links" - Could this be the reason and what can I do to resolve the issue?

I am running Thunderbird 91.5.0. on two identical operating systems, i.e. Ubuntu 20.04, the one a desktop and the other a laptop. When we travel, I transfer my .thunderbird profile folder to my laptop so I can access my mails, diary etc., however, since the latest Thunderbird upgrade to 91.5.0 the laptop no longer recognises the .thunderbird profile generated on the desktop computer. The problem started when the laptop installation was still running on the old Thunderbird version, so I hoped and assumed that if I upgrade to the same 91.5.0 version on the laptop, the problem will be solved, but that is unfortunately not the case. When I copy the .thunderbird file to my external drive, there are some files that cannot be copied. The error message reads "Error while copying 'lock'" and "Filesystem does not support symbolic links" - Could this be the reason and what can I do to resolve the issue?