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I have G movies and CC has stopped...this I cannot understand, had CC until a few days Firefox now owned by Google ?

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My computer is an IMac, seven years old and up to date...I am deaf and need CC when watching movies.

My computer is an IMac, seven years old and up to date...I am deaf and need CC when watching movies.

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Firefox is still developed by Mozilla, it is not owned by Google.

What is/are G Movies? In a search, I just get "G-rated" movies.

You probably know the general advice for when a particular site suddenly stops working the way it did before, assuming this wasn't a change by the site:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Command+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the option/alt key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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Well done, that man !!!! I am heading out for the evening but will follow your suggestions to a t.....I have been named "Ludite" by a number of computer user but quite sure that even I can follow the above. Thank you very much.

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your suggestion worked....i now have CC for GoMovies.

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Chosen Solution

Great, thanks for reporting back.