Firefox Quantum crashes or hangs when I access FAILblog.com
Whenever I try to access http://failblog.cheezburger.com/ in Firefox Quantum, it freezes totally - no error messages, no crash report window, just complete hangup, forcing me to restart my system. No other browser I have does that, so it's definitely something with Quantum, and I would very much like for it to be fixed.
All Replies (3)
Let's start with;
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:
In Firefox 54 and below:
- Click the menu button
and select Options (Windows) or Preferences (Mac, Linux).
- Select the Advanced panel and the General tab.
- Uncheck Use hardware acceleration when available.
- Close Firefox completely and then restart Firefox to see if the problem persists.
In Firefox 55 and above:
- Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
- Select the General panel.
- Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
- Uncheck Use hardware acceleration when available.
- Close Firefox completely and then restart Firefox to see if the problem persists.
Did this fix your problems? Please report back to us!
If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:
I was able to access http://failblog.cheezburger.com/ without a total freezeup last night after following your advice above; however, Firefox Quantum still slowed down incredibly when I opened a link to a subpage of the site into a new tab (because, an error message I got this time said, of a script on that subpage). Since I also had my process explorer open at that time I was able to determine that Quantum's memory usage on that subpage had soared to as much as 5,246,896 K of private memory and over 4,000,000 K of working set memory. I have never had anythig like that happen with failblog on any other browser I have used - not even on earlier versions of Firefox.
I called for more help.