Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do I log in to websites that have my username and password but the option to click to sign in doesn't respond or do anything

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

more options

OK some websites like with whom I have an account - and have my username and password which being stored in saved passwords/logins. I can click on the link in to sign in from which the pop up shows my username and password already filled in but instead of the little hand that indicates the option to click the sign in button all I get is the normal mouse arrow cursor and the option to click is not even there.. I can log in with IE, Edge and Chrome but for some reason Firefox is blocking or preventing signing into some sites, not all but some. I have run firefox with plugins and addons disabled I have done this also in safemode and even started windows 10 in safemode networking.

All Replies (1)

more options

Do you have the problem just at the one site?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.