'The server encountered an internal error that prevented it from fulfilling this request'
Started a few days ago:
Trying to do some online shopping, the supermarket's website told me:
'Sorry, there's been an error' -- then froze.
I then tried the competition (Edge); everyting was okey-dokey, till I typed in: baked beans ......
Right underneath that bar appeared (different font)
Status Quo (Live at Knebworth) Rockin' all over the world .......
This happens to be a number I play on YouTube every day and the fact that I posted a comment underneath that video may have something to do with it ...... (?)
Right underneath that a message appeared that I posted a while ago (I don't even know where) and it really freaked me out.
I said goodbye to Edge and went back to Firefox.
This time Firefox showed me a blank page with just one line:
'The server encountered an internal error that prevented it from fulfilling this request".
Of course I called the supermarket's customer services first: no malfunctions had been reported.
I did a reset: to no avail.
Removed all cookies: wish I hadn't.
Now I'm thinking about doing a command prompt: ipgconfig/flushdns.
But since messing things up seems to be what I do best, I'm a bit reluctant and apprehensive; hence my question:
Should I go ahead and do it or is it a bad idea ?
Greetings from Happy112.
(edited a typo)
Modified by Happy112
Chosen solution
Now I'm thinking about doing a command prompt: ipgconfig/flushdns.
But since messing things up seems to be what I do best, I'm a bit reluctant and apprehensive; hence my question:
Should I go ahead and do it or is it a bad idea ?
I know now that the command prompt ipgconfig/flusdns did the trick.
Problem solved !
All Replies (6)
Hi again, I assume it is only a single site giving problems.
It could have genuinely been some temporary glitch with the server. The fact that Edge or other alternative browsers work points to Firefox's temporary files being part of the problem so clear the site cookies and the cache. But it is usually only necessary to clear the cookies for the specific site, and the quick way of clearing the cache involved is to use the Keyboard shortcut Ctrl+F5 whilst on the site in question. That overrides cache files that are already stored.
See
- Firefox can't load websites but other browsers can_firefox-cannot-load-certain-websites
- Clear cookies and site data in Firefox_delete-cookies-for-a-single-site
- Keyboard shortcuts - Perform common Firefox tasks quickly_navigation
Note that is likely to sign you out of the site and probably cause some loss of information, for instance you may lose any (virtual) shoping cart with baked beans in it. There is more than one method of clearing the site cookies but may as well use the method shown in the article linked above.
If by a reset you mean a Firefox Refresh , that may have been overkill but could have solved the issue. As it did not it may be an idea to type in the supermarket address directly and navigate to the shopping page rather than using a bookmark in case the bookmark itself is setting cookies or is wrong.
John99 said
SeeIt's not just Firefox though; Edge is behaving even 'weirder' ........
- Firefox can't load websites but other browsers can_firefox-cannot-load-certain-websites
Too late ....... I'd already removed all cookies (act first -- think later)
- Clear cookies and site data in Firefox_delete-cookies-for-a-single-site
Like I said: I wish I hadn't.
But in my defence: my internet provider told me to do it.
I checked to see if the problem had been solved already; nothing's changed, so I'm gonna go ahead and do that command prompt now.
I'll let you know (but I'm going to give it about an hour; it'll probably take some time)
See ya, Grumpy !
Modified by Happy112
A couple of hours ago (after checking the problem still excisted) I did a command prompt: ipgconfig/flushdns ......
Who wants some baked beans ? ..........
Please tell me this isn't mere coincidence or just a fluke ........
Modified by Happy112
John99 said
If by a reset you mean a Firefox Refresh , that may have been overkill but could have solved the issue.
As I still don't know whether it was my command prompt that did the trick or something else (for future reference):
No, I did not do a Firefox Refresh; I just pulled the plug ( literally, that is) -- just for five minutes and then I put the plug back in (probably not called a reset , eh ?).
As it did not it may be an idea to type in the supermarket address directly and navigate to the shopping page rather than using a bookmark in case the bookmark itself is setting cookies or is wrong.
I did type in the supermarket's address directly as well using every other option.
I did not use bookmarks.
I would só like to think that my racking my brains about this finally paid off and that my command prompt is what did the trick, rather than it being mere coincidence or a fluke .........
Chosen Solution
Now I'm thinking about doing a command prompt: ipgconfig/flushdns.
But since messing things up seems to be what I do best, I'm a bit reluctant and apprehensive; hence my question:
Should I go ahead and do it or is it a bad idea ?
I know now that the command prompt ipgconfig/flusdns did the trick.
Problem solved !
This is a tryout.
