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Facebook is displaying gibberish, all other sites work, it works on other browsers, seems new to v.46

  • 4 replies
  • 16 have this problem
  • 43 views
  • Last reply by James

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Facebook is displaying gibberish, see screen shot. All other web pages work. It worked normally a couple of times today, but then went back to gibberish when I reload or revisit the page. I have cleared the cashe, removed facebook's cookie (this will bring me to the login page, but when I login it's just the gibberish). I tried refreshing firefox from the support page. This problem started 24 hours ago, and has never happened before with any site.

Chosen solution

hi TahoeMike, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

Read this answer in context 👍 5

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Opps, image didn't post the first time

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Chosen Solution

hi TahoeMike, unfortunately that will be caused by a fault in kaspersky security software on your device which meddles with your connections. in order to fix this go to kaspersky Settings > Additional > Network > Traffic Processing and uncheck the "Inject script" setting. in addition, disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky and reboot your system afterwards.

https://forum.kaspersky.com/index.php?showtopic=351027

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This seems to have worked. Thank you very much, I was losing my mind.

I'm not sure why it suddenly changed behavior, but from what I saw on the Kaspersky forum link you provided this seems to be associated with the newest update, and they are working on it.

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Facebook made the change a couple days ago and Firefox 44.0 and newer Releases handles the change fine. Kaspersky however has not been made to work properly with this yet.