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Firefox keeps crashing randomly, usually with multiple websites open

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  • Last reply by cor-el

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AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2189 AdapterSubsysID: 146a103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 4513505280 AvailablePhysicalMemory: 2257575936 AvailableVirtualMemory: 3532189696 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 44302336 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435701292 EMCheckCompatibility: true Email: mjordan1201@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433369726 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 146a103c, AdapterDriverVersion: 8.15.10.2189 D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10 StartupTime: 1435701285 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8164134912 TotalPhysicalMemory: 4083007488 TotalVirtualMemory: 4294836224 URL: http://www.popularmechanics.com/ Vendor: Mozilla Version: 38.0.5 Winsock_LSP: Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : CESpy.dll

Covenant Eyes Monitoring over [MSAFD Tcpip [UDP/IP]] : 2 : 2 :  
Covenant Eyes Monitoring over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : CESpy.dll 
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 :  
Covenant Eyes Monitoring over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : CESpy.dll 
Covenant Eyes Monitoring over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 :  
Covenant Eyes Monitoring over [RSVP TCPv6 Service Provider] : 2 : 1 : CESpy.dll 
Covenant Eyes Monitoring over [RSVP TCP Service Provider] : 2 : 1 :  
Covenant Eyes Monitoring over [RSVP UDPv6 Service Provider] : 2 : 2 : CESpy.dll 
Covenant Eyes Monitoring over [RSVP UDP Service Provider] : 2 : 2 :  
Covenant Eyes Monitoring over [MSAFD RfComm [Bluetooth]] : 2 : 1 : CESpy.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :  
Covenant Eyes Monitoring : 2 : 0 : CESpy.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x0046 AdapterDriverVersion: 8.15.10.2189 AdapterSubsysID: 146a103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 4513505280 AvailablePhysicalMemory: 2257575936 AvailableVirtualMemory: 3532189696 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 44302336 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1435701292 EMCheckCompatibility: true Email: mjordan1201@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433369726 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 146a103c, AdapterDriverVersion: 8.15.10.2189 D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 10 StartupTime: 1435701285 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8164134912 TotalPhysicalMemory: 4083007488 TotalVirtualMemory: 4294836224 URL: http://www.popularmechanics.com/ Vendor: Mozilla Version: 38.0.5 Winsock_LSP: Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : CESpy.dll Covenant Eyes Monitoring over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : Covenant Eyes Monitoring over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : CESpy.dll Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : Covenant Eyes Monitoring over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : CESpy.dll Covenant Eyes Monitoring over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 : Covenant Eyes Monitoring over [RSVP TCPv6 Service Provider] : 2 : 1 : CESpy.dll Covenant Eyes Monitoring over [RSVP TCP Service Provider] : 2 : 1 : Covenant Eyes Monitoring over [RSVP UDPv6 Service Provider] : 2 : 2 : CESpy.dll Covenant Eyes Monitoring over [RSVP UDP Service Provider] : 2 : 2 : Covenant Eyes Monitoring over [MSAFD RfComm [Bluetooth]] : 2 : 1 : CESpy.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : Covenant Eyes Monitoring : 2 : 0 : CESpy.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I see in your system data that is appended to the crash report that Covenant Eyes is present on your computer. It is known that Covenant Eyes isn't really compatible with current Firefox releases, so that might be the cause of your problems.