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Why does Thunderbird freeze my computer after installing release 38 SOLVED: hardware acceleration = hanging new message notification pop ups (bug 1186755)

Posted

Release 38 was pushed to my computer 3 days ago. The computer now freezes every time I hit "Get messages." Every time. My business has ground to a halt.

Release 38 was pushed to my computer 3 days ago. The computer now freezes every time I hit "Get messages." Every time. My business has ground to a halt.

Modified by Wayne Mery

Chosen solution

Hardware acceleration has been disabled and notifications have been re-enabled. Thunderbird (and the computer) are not freezing.

Read this answer in context 9

Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36

More Information

Question owner

I should mention I am using Win7 and TB is operational in every way except when I hit Get Messages.

I should mention I am using Win7 and TB is operational in every way except when I hit Get Messages.
Wayne Mery
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Are you going to an exchange server? if not ... Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode Does problem go away?

Question owner

Yes, the problem goes away in Safe Mode.

Yes, the problem goes away in Safe Mode.

Question owner

And I'm sorry, I don't know what an exchange server is, Wayne.

And I'm sorry, I don't know what an exchange server is, Wayne.
Wayne Mery
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I assume you mean it goes away with BOTH started in safe mode.

So now, with *Windows'* still in safe mode with networking enabled, start Thunderbird normally. Is problem gone?

I assume you mean it goes away with BOTH started in safe mode. So now, with *Windows'* still in safe mode with networking enabled, start Thunderbird normally. Is problem gone?

Question owner

With Windows in safe mode Thunderbird (and the computer) do not freeze when I hit the 'get messages' button.

With Windows in safe mode Thunderbird (and the computer) do not freeze when I hit the 'get messages' button.

Question owner

I'm not sure how else to explain what I've just done. Opening Thunderbird "normally" with Windows in safe mode means what, that Thunderbird is in safe mode? I'm confused (obviously).

I'm not sure how else to explain what I've just done. Opening Thunderbird "normally" with Windows in safe mode means what, that Thunderbird is in safe mode? I'm confused (obviously).
Wayne Mery
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594 solutions 5610 answers

warren.laws said

I'm not sure how else to explain what I've just done. Opening Thunderbird "normally" with Windows in safe mode means what, that Thunderbird is in safe mode? I'm confused (obviously).

No, Thunderbird is not in safe mode in that case.

So there are three possibilities. The first to check, is disable notifications at tools | options | general - uncheck everything below When new messages arrive.

Now, restart windows normally, and start THunderbird normally.

Results?

''warren.laws [[#answer-744924|said]]'' <blockquote> I'm not sure how else to explain what I've just done. Opening Thunderbird "normally" with Windows in safe mode means what, that Thunderbird is in safe mode? I'm confused (obviously). </blockquote> No, Thunderbird is not in safe mode in that case. So there are three possibilities. The first to check, is disable notifications at tools | options | general - uncheck everything below When new messages arrive. Now, restart windows normally, and start THunderbird normally. Results?

Question owner

The results are excellent Wayne. If the freezing comes back so will I.

Thanks!!

The results are excellent Wayne. If the freezing comes back so will I. Thanks!!
Wayne Mery
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594 solutions 5610 answers

Helpful Reply

can we try a related test please? I'd like to really nail exactly what's causing this so we can create a bug report, and get a fix that all users can enjoy.

disable hardware acceleration at tools | options | advanced | general AND ENABLE all notifications at tools | options | general

If that fails, please disable Play a sound at tools | options | general.

If that fails, go back to disable all notifications at tools | options | general

Restuls?

can we try a related test please? I'd like to really nail exactly what's causing this so we can create a bug report, and get a fix that all users can enjoy. disable hardware acceleration at tools | options | advanced | general AND ENABLE all notifications at tools | options | general If that fails, please disable Play a sound at tools | options | general. If that fails, go back to disable all notifications at tools | options | general Restuls?

Question owner

Apologies Wayne, I've been away from my computer.

Following your directions now.

Warren

Apologies Wayne, I've been away from my computer. Following your directions now. Warren

Chosen Solution

Hardware acceleration has been disabled and notifications have been re-enabled. Thunderbird (and the computer) are not freezing.

Hardware acceleration has been disabled and notifications have been re-enabled. Thunderbird (and the computer) are not freezing.
Wayne Mery
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594 solutions 5610 answers

very interesting. that's good news. stay on that course :)

very interesting. that's good news. stay on that course :)

Question owner

Thanks again Wayne. You've made a couple of frustrating days melt away. Really appreciate your help.

Warren

Thanks again Wayne. You've made a couple of frustrating days melt away. Really appreciate your help. Warren
Wayne Mery
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594 solutions 5610 answers

Warren, Please post in text format the information for your graphics at Help | Troubleshooting.

Thanks

Warren, Please post in text format the information for your graphics at Help | Troubleshooting. Thanks
glatz 0 solutions 1 answers

Hello, Same issue with version 38.1.0 over Windows 7 SP1 64bit. Success after disable hardware acceleration. Machine: DELL Vostro with a Intel graphics adapter G41 Express Chipset. Thanks.

Hello, Same issue with version 38.1.0 over Windows 7 SP1 64bit. Success after disable hardware acceleration. Machine: DELL Vostro with a Intel graphics adapter G41 Express Chipset. Thanks.
ReverendTed 0 solutions 2 answers

I had the same issue on two computers here in the office - computer would freeze each time messages were checked, at the end when the pop-up notification of new messages would appear. Disabling Hardware Acceleration under Tools - Options - Advanced - General seems to have corrected the issue.

Details: Thunderbird 38.1.0 Windows 7 Pro, 64bit, SP1 Dell Optiplex 380. Graphics card: Intel G41 Express, Driver version 8.15.10.2032 For Windows, I'm using the Windows Classic Theme, if that's relevant.

I had the same issue on two computers here in the office - computer would freeze each time messages were checked, at the end when the pop-up notification of new messages would appear. Disabling Hardware Acceleration under Tools - Options - Advanced - General seems to have corrected the issue. Details: Thunderbird 38.1.0 Windows 7 Pro, 64bit, SP1 Dell Optiplex 380. Graphics card: Intel G41 Express, Driver version 8.15.10.2032 For Windows, I'm using the Windows Classic Theme, if that's relevant.

Modified by ReverendTed

ReverendTed 0 solutions 2 answers

ReverendTed said

I had the same issue on two computers here in the office - computer would freeze each time messages were checked, at the end when the pop-up notification of new messages would appear. Disabling Hardware Acceleration under Tools - Options - Advanced - General seems to have corrected the issue. Details: Thunderbird 38.1.0 Windows 7 Pro, 64bit, SP1 Dell Optiplex 380. Graphics card: Intel G41 Express, Driver version 8.15.10.2032 For Windows, I'm using the Windows Classic Theme, if that's relevant.

A bit more information: Both of the computers that were freezing have an Intel G41 Express card. Another Optiplex 380 in the office that also runs Thunderbird 38.1.0 was not freezing - it has an ATI Radeon HD 3400.

''ReverendTed [[#answer-760105|said]]'' <blockquote> I had the same issue on two computers here in the office - computer would freeze each time messages were checked, at the end when the pop-up notification of new messages would appear. Disabling Hardware Acceleration under Tools - Options - Advanced - General seems to have corrected the issue. Details: Thunderbird 38.1.0 Windows 7 Pro, 64bit, SP1 Dell Optiplex 380. Graphics card: Intel G41 Express, Driver version 8.15.10.2032 For Windows, I'm using the Windows Classic Theme, if that's relevant. </blockquote> A bit more information: Both of the computers that were freezing have an Intel G41 Express card. Another Optiplex 380 in the office that also runs Thunderbird 38.1.0 was not freezing - it has an ATI Radeon HD 3400.
CarolJoy 1 solutions 15 answers

I have not yet tried some of the suggestions in this. My computer freezes when I open Thunderbird now. I have uninstalled, reinstalled several times. It runs in safe mode. This began Thursday Jul 30 and has been the bane of my existence since. First thing I noticed my Frontier accounts were no longer pop3. I change them when I reinstall. It takes forever to download all the messages on the server. When it is not frozen in safe mode, I can receive from my two Frontier emails from a 1791 email which is Imap. That works fine. Right now I do not have Thunderbird in my system. I guess I will try it again with the advanced acceleration??? What a total pain this has been. I tried to fire up my Outlook 13, but it needs major attention to get going there. Again my 1791 Imap is fine. Frontier pop3 is not.

I have not yet tried some of the suggestions in this. My computer freezes when I open Thunderbird now. I have uninstalled, reinstalled several times. It runs in safe mode. This began Thursday Jul 30 and has been the bane of my existence since. First thing I noticed my Frontier accounts were no longer pop3. I change them when I reinstall. It takes forever to download all the messages on the server. When it is not frozen in safe mode, I can receive from my two Frontier emails from a 1791 email which is Imap. That works fine. Right now I do not have Thunderbird in my system. I guess I will try it again with the advanced acceleration??? What a total pain this has been. I tried to fire up my Outlook 13, but it needs major attention to get going there. Again my 1791 Imap is fine. Frontier pop3 is not.
tmoldt 0 solutions 1 answers

ReverendTed said

I had the same issue on two computers here in the office - computer would freeze each time messages were checked, at the end when the pop-up notification of new messages would appear. Disabling Hardware Acceleration under Tools - Options - Advanced - General seems to have corrected the issue.

Same here. Problem was fixed for me by disabling hardware acceleration.

My system: Thunderbird 38.1 Windows 7 Professional SP1 64 bit AMD Athlon 64 X2 Dual Core 2.5 GB RAM graphics card: NVIDIA GeForce 7100 GS

''ReverendTed [[#answer-760105|said]]'' <blockquote> I had the same issue on two computers here in the office - computer would freeze each time messages were checked, at the end when the pop-up notification of new messages would appear. Disabling Hardware Acceleration under Tools - Options - Advanced - General seems to have corrected the issue. </blockquote> Same here. Problem was fixed for me by disabling hardware acceleration. My system: Thunderbird 38.1 Windows 7 Professional SP1 64 bit AMD Athlon 64 X2 Dual Core 2.5 GB RAM graphics card: NVIDIA GeForce 7100 GS